Carrier AT&T Pre-Order and Dispatch Thread

[SRLMJ23]

I have decided to go with the iPhone X, however, this buy one get one free deal has me wondering if I could find out ALL the details. Such as if DirecTV NOW counts as an eligible service to get this deal? Most likely not is my guess.

Anyway, I am pretty firm on my decision to get the iPhone X.

 

[0928001]

I have decided to go with the iPhone X, however, this buy one get one free deal has me wondering if I could find out ALL the details. Such as if DirecTV NOW counts as an eligible service to get this deal? Most likely not is my guess.

Anyway, I am pretty firm on my decision to get the iPhone X.

It probably doesn't include DirecTV NOW as if you look at the BOGO offers for iPhone 7 and Galaxy S8, fine print states "excludes streaming-only services".

 

[eyoung71]

What I really need to know is if the iPhone X will be included in the offer later. I basically need to know this now so I know whether or not to hold off tomorrow.

 

[4ndr3w]

I'm on the ATT Next 12 month trade in program. I have an iPhone 6S that I can trade in for a new phone. When ordering through ATT.com, you check a box to "promise to send back your old phone" after you get the new phone. Does anyone know if ATT requires you to put some kind of deposit or credit card in until they get the old phone in the mail?

 

[TeNsTrKe15]

I'm on the ATT Next 12 month trade in program. I have an iPhone 6S that I can trade in for a new phone. When ordering through ATT.com, you check a box to "promise to send back your old phone" after you get the new phone. Does anyone know if ATT requires you to put some kind of deposit or credit card in until they get the old phone in the mail?

*TO THOSE WHO ARE THINKING OF SENDING YOUR PHONE BACK TO AT&T PLEASE READ. WHILE THIS MAY NOT HAPPEN TO YOU, IT CAN HAPPEN*

They do not require you to put down a deposit. They are waiting for your phone to arrive after you've received your new one. However, I did the trade in last year through AT&T so I could have the rest of my payments waived, didn't go as planned.

I bought an iPhone 6S in 2015 on the AT&T Next 12 with Down Payment plan that allowed me to put 30% down and then have the rest of the payments spread out over 28 months. This plan allowed me to upgrade after 12 payments, which I did to get my 7. There was $300 left on the plan, and per the contract in the box I could send my phone back and the rest of the payments would be waived if it came back in good working order.

I sent the phone back in the box my 7 came in. I did everything I was supposed to in terms of getting the phone reset and removing the find my iphone lock. The phone was in near perfect condition when I sent it in. I get an email from AT&T that my phone was received damaged. The email did not tell me what the damage was, just that it could be one of these 5 things (it listed 5 items that could have happened but didn't say what it was). After 3, almost hour long, conversations with AT&T I finally got someone to tell me that it arrived and wouldn't turn on. The phone arrived in great condition, it just wouldn't turn on. They supposedly tried charging it, but it wouldn't work.

I have emails of me removing the services off of my 6S specifically. I even had AppleCare for the device up until after the phone was sent in. If I knew it was broken I would have brought it to Apple to get it replaced before sending it in. I know I sent the phone back exactly how they want it, but they were trying to make me pay $248 because they claim it arrived damaged and will only give me $52. Also, they couldn't send the phone back to me.

After a lot of back and forth I was finally able to get them to remove the $248 charge. I will not be sending my phone back to AT&T. I will have a better chance of selling it on my own.

 

[4ndr3w]

*TO THOSE WHO ARE THINKING OF SENDING YOUR PHONE BACK TO AT&T PLEASE READ. WHILE THIS MAY NOT HAPPEN TO YOU, IT CAN HAPPEN*

They do not require you to put down a deposit. They are waiting for your phone to arrive after you've received your new one. However, I did the trade in last year through AT&T so I could have the rest of my payments waived, didn't go as planned.

I bought an iPhone 6S in 2015 on the AT&T Next 12 with Down Payment plan that allowed me to put 30% down and then have the rest of the payments spread out over 28 months. This plan allowed me to upgrade after 12 payments, which I did to get my 7. There was $300 left on the plan, and per the contract in the box I could send my phone back and the rest of the payments would be waived if it came back in good working order.

I sent the phone back in the box my 7 came in. I did everything I was supposed to in terms of getting the phone reset and removing the find my iphone lock. The phone was in near perfect condition when I sent it in. I get an email from AT&T that my phone was received damaged. The email did not tell me what the damage was, just that it could be one of these 5 things (it listed 5 items that could have happened but didn't say what it was). After 3, almost hour long, conversations with AT&T I finally got someone to tell me that it arrived and wouldn't turn on. The phone arrived in great condition, it just wouldn't turn on. They supposedly tried charging it, but it wouldn't work.

I have emails of me removing the services off of my 6S specifically. I even had AppleCare for the device up until after the phone was sent in. If I knew it was broken I would have brought it to Apple to get it replaced before sending it in. I know I sent the phone back exactly how they want it, but they were trying to make me pay $248 because they claim it arrived damaged and will only give me $52. Also, they couldn't send the phone back to me.

After a lot of back and forth I was finally able to get them to remove the $248 charge. I will not be sending my phone back to AT&T. I will have a better chance of selling it on my own.

Very interesting, thanks. A year ago I tried to ask them what would happen if I traded in my phone in perfect condition but the water damage indicators detected water. Got no straight answer.. i know my phone hasn't been dropped in water or anything but it always makes me nervous because there's no way for me to check 100% unless I pop open the phone and I don't want to deal with that.. I really want to preorder for delivery but maybe if I wait and trade it in at an ATT store in person..

 

[sydia21]

*TO THOSE WHO ARE THINKING OF SENDING YOUR PHONE BACK TO AT&T PLEASE READ. WHILE THIS MAY NOT HAPPEN TO YOU, IT CAN HAPPEN*

They do not require you to put down a deposit. They are waiting for your phone to arrive after you've received your new one. However, I did the trade in last year through AT&T so I could have the rest of my payments waived, didn't go as planned.

I bought an iPhone 6S in 2015 on the AT&T Next 12 with Down Payment plan that allowed me to put 30% down and then have the rest of the payments spread out over 28 months. This plan allowed me to upgrade after 12 payments, which I did to get my 7. There was $300 left on the plan, and per the contract in the box I could send my phone back and the rest of the payments would be waived if it came back in good working order.

I sent the phone back in the box my 7 came in. I did everything I was supposed to in terms of getting the phone reset and removing the find my iphone lock. The phone was in near perfect condition when I sent it in. I get an email from AT&T that my phone was received damaged. The email did not tell me what the damage was, just that it could be one of these 5 things (it listed 5 items that could have happened but didn't say what it was). After 3, almost hour long, conversations with AT&T I finally got someone to tell me that it arrived and wouldn't turn on. The phone arrived in great condition, it just wouldn't turn on. They supposedly tried charging it, but it wouldn't work.

I have emails of me removing the services off of my 6S specifically. I even had AppleCare for the device up until after the phone was sent in. If I knew it was broken I would have brought it to Apple to get it replaced before sending it in. I know I sent the phone back exactly how they want it, but they were trying to make me pay $248 because they claim it arrived damaged and will only give me $52. Also, they couldn't send the phone back to me.

After a lot of back and forth I was finally able to get them to remove the $248 charge. I will not be sending my phone back to AT&T. I will have a better chance of selling it on my own.

Thanks for the update. All i can say is take lots of pictures and make sure that you send it through USPS with an option that you can track. It took almost a month for them to 'receive' my husband's Galaxy S8. The post office showed it signed for but AT&T began to send me emails that it had not been received. Luckily I had my backup. Always CYA.

 

[medulla]

This is not true at all. You do not have to make the payment at time of pre-order. You can pay it anytime you want. I paid my 12th installment yesterday which made me eligible for either the iPhone 8/8+ or iPhone X as of that payment. I used AT&T's iPhone App to pay the 12th installment.


[doublepost=1505419048][/doublepost]

Do you happen to know if having DirecTV NOW counts as an eligible service? Thanks in advance!

DirecTV Now doesn't count at the moment unless they change it.

 

[Matthewzilla]

Okay, so I paid my 12th payment today with AT&T next and it shows I’m eligible for upgrade with a trade in of my 7 Plus. I’m going to try and use the Apple store app this year for the first time. My question is, right now it just lets you pick the option for “AT&T Installment Programs” but it doesn’t let you pick if you want to upgrade every 12 months or every 24. Will it let you pick that once the preorders go live?

 

[CaptMarvel]

Just return your old iPhone to an AT&T store. Easiest way. Worked like a charm on two iPhones for me when the 7 Plus came out and plan to do the same thing this year. Less hassle and there's no middle man.

 

[JTausTX]

The Apple Store app right now is letting you select your phone, payment plan, etc, but isn't allowing you to enter payment info (beyond the ATT installment plan) and isn't allowing you to enter a shipping address (it lists a store location where the phone can be picked up). Is this normal? Can I expect to be able to enter this information tonight?

 

[Stang69]

I just called ATT. They told me the BOGO offer is iphone 7 or galaxy note. The news online is incorrect.

They told me they would deliver on same day as apple if I preorder with them (att). Any experience?

 

[CaptMarvel]

I just called ATT. They told me the BOGO offer is iphone 7 or galaxy note. The news online is incorrect.

They told me they would deliver on same day as apple if I preorder with them (att). Any experience?

Don't ever risk preordering from a carrier. So many horror stories on here. Apple Store app or queue up outside somewhere and hope for the best.

 

[Stang69]

Don't ever risk preordering from a carrier. So many horror stories on here. Apple Store app or queue up outside somewhere and hope for the best.

Thanks. That is what I was thinking based on posts. Just wasn't sure if carrier issue is with the site crashing or slow delivery..or both.

Looks like Apple offers the ATT installment plan at same prices, and eligible for upgrade in 12 months with payment/etc. That is similar to ATT Next Plan, right?

 

[tatyiona]

Is AT&T just waiving the rest of the payments when you trade in your iPhone or is there a certain amount offered based on model and condition?

 

[CaptMarvel]

Thanks. That is what I was thinking based on posts. Just wasn't sure if carrier issue is with the site crashing or slow delivery..or both.

Looks like Apple offers the ATT installment plan at same prices, and eligible for upgrade in 12 months with payment/etc. That is similar to ATT Next Plan, right?

That is the AT&T Next plan you see on the Apple site/Apple Store app. Just not including all of the long verbiage. It was like that last year, a little confusing at first but all the same.

Is AT&T just waiving the rest of the payments when you trade in your iPhone or is there a certain amount offered based on model and condition?

If it's anything like last year, you receive credit "up to" a certain amount. Last year it was up to $650 if you traded in an eligible device which would give you a credit for 24 months (the length of the AT&T Next plan). It's not a lump sum credit, it's deducted from your monthly bill as a credit so you will still pay all of your normal fees and charges minus what you receive that month as a credit to your account.

 

[mayanred]

I'm on the ATT Next 12 month trade in program. I have an iPhone 6S that I can trade in for a new phone. When ordering through ATT.com, you check a box to "promise to send back your old phone" after you get the new phone. Does anyone know if ATT requires you to put some kind of deposit or credit card in until they get the old phone in the mail?

[doublepost=1505435380][/doublepost]no
[doublepost=1505435770][/doublepost]

Okay, so I paid my 12th payment today with AT&T next and it shows I’m eligible for upgrade with a trade in of my 7 Plus. I’m going to try and use the Apple store app this year for the first time. My question is, right now it just lets you pick the option for “AT&T Installment Programs” but it doesn’t let you pick if you want to upgrade every 12 months or every 24. Will it let you pick that once the preorders go live?

YES

 

[oops1975]

Just had a chat with AT&T rep... they couldn't confirm if they will do hard pull on credit if you are going on Next program. Weird.

 

[Stang69]

Apple store app now saying "come back soon we have something special for you...". No option to shop anymore

 

[sydia21]

Good luck to those of you ordering the 8/8+ tonight. Hopefully you've already saved the color and model you want to your favorites for easy ordering. Please let us know how how it goes.

 

[saltd]

Just had a chat with AT&T rep... they couldn't confirm if they will do hard pull on credit if you are going on Next program. Weird.

I’ve heard that they may do a hard pull on your credit, and also that they may not for longtime customers. Hard to say.

 

[slippery-pete]

I’ve heard that they may do a hard pull on your credit, and also that they may not for longtime customers. Hard to say.

My understanding is they don't do a hard pull.

 

[The 12th Man]

So just to clarify, I'm an ATT Next customer and am currently eligible for an upgrade. All I need to do is go on the Apple Store App, choose size/color/storage, and then select "Replace this iPhone on my ATT Account," and it should work perfectly?

 

[saltd]

So just to clarify, I'm an ATT Next customer and am currently eligible for an upgrade. All I need to do is go on the Apple Store App, choose size/color/storage, and then select "Replace this iPhone on my ATT Account?"

I’m pretty sure that’s all there is to it.

 

[TechnicallyTee]

So just to clarify, I'm an ATT Next customer and am currently eligible for an upgrade. All I need to do is go on the Apple Store App, choose size/color/storage, and then select "Replace this iPhone on my ATT Account?"

Yes