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Carrier AT&T Pre-Order and Dispatch Thread

AT&T's order status system is quirky...every year it's like this. Here's a perfect example:

I ordered at 3:31am EST (256gb space grey). Side note: I have a business account, so I did my order through the AT&T Premier site. If I follow the "check your order status" link off my confirmation email, it says "In Progress" and shows my correct order time with "Deliver by date: November 3, 2017".

Now if I use the "check order status" link off the att.com main site, it says my order was placed at 6:31am EST, is "In progress" and my estimated shipping time is between 12/4 and 12/18.

So I get hugely conflicting information, depending on how I check my order status. I does make me worry though....I didn't get my confirmation emails until 11:47am the morning after ordering. So I wondering if my order sat in a queue until around that time and didn't actually get confirmed at 3:31am.

Is anyone else getting a different shipping estimate when they use the main site order status link versus the link in the confirmation email??
 
256GB Space Gray. Ordered via AT&T Premier at 12:31am PDT. November 3 delivery date.

Just moved to "Preparing to Ship" within the last 12 hours.
 
ebelp said:
AT&T's order status system is quirky...every year it's like this. Here's a perfect example:

Is anyone else getting a different shipping estimate when they use the main site order status link versus the link in the confirmation email??
Click to expand...

Yes. Have the almost exact experience with a Premier account. Ordered and stamped as 3:34 am and 11/3 delivery on main account site. On the linked status check site from "We've got your Order" email it shows order time an hour later (4:34 am), Preparing to Ship status and a 12/4-12/18 ship date.
 
Sorry if this has been asked/answered.

If I line up for the new iPhone X in the wee hours on Friday and am able to get one, how much lead time is needed to cancel my AT&T Next installment purchase done through the Apple store so that it is cleaned from my account?
 
I see things being delivered under my fedex delivery manager. I am not sure if this is my iPhone or some other packages I have coming. Anyone see their iPhone and know that is in fact their iPhone?
 
onethouwou said:
3rd order after they canceled my 2 previous ones is now pending. at&t really must not want me to have this phone
Click to expand...

Same for me, they canceled the first two orders. I'm hoping the third will go through. This has not been a good experience so far as a new customer.
 
Im not placing an order until tomorrow, (256gb Space grey), hoping that I get lucky and receive it on the 3rd. Same thing occurred with the 7 plus 256 jet black when i ordered a couple days later.
 
testuser3130 said:
Mine on Saturday morning. Anxious about Nov 3rd. Other carriers posted shipping and tracking information, not AT&T. AT&T is damn lazy
Click to expand...

From the info gathered in this thread, AT&T ship FedEx Next Day, so there isn't any tracking information to give. They haven't shipped anything yet.
 
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elcapitan10 said:
From the info gathered in this thread, AT&T ship FedEx Next Day, so there isn't any tracking information to give. They haven't shipped anything yet.
Click to expand...
Does anyone know if you are able to do a "hold at FedEx center" request like you can for UPS? I don't usually go this route so very interested in knowing if I can prepare to do that...
 
Kriegripper said:
Im not placing an order until tomorrow, (256gb Space grey), hoping that I get lucky and receive it on the 3rd. Same thing occurred with the 7 plus 256 jet black when i ordered a couple days later.
Click to expand...

Do you mean you ordered your 7 Plus a couple days after the pre-orders started and still got it on launch day?
 
From my experience, been doing pre orders since around 2010, all but 1 phone received on launch day, your order really wont change much til usually Wednesday, it will go from preparing to ship to backordered then you get an email saying your order shipped, then you go back and check and your status went to shipped, if not Wednesday it will do it Thursday, if you dont get anything by then hope for the next week. Good luck to all!!
 
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