willmtaylor
macrumors G4
Obviously.
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Thank you for saving all of us simpletons from such rigorous mental fatigue.
biddle_diddle
macrumors newbie
I bought my first IPP in Sept 2017 and about 12 months later started to notice the white spot adjacent to the home button. As I hadn’t purchased AC+, I had to pay the full cost of getting a replacement from Apple C$600. Now here we are 12 months on and my replacement iPad is starting to develop exactly the same problem.
I’m retired and use my iPad on a daily basis. I’m also anal about my devices. I look after them and I don’t like them having defects. Will I be rewarding Apple for their shoddy workmanship? Sadly, most certainly. I really like my IPP, it’s a great size and does everything I need it to. Given comments made here about the new iPad Air 10.5, I won’t be buying that model, so most likely the new IPP 11”. Even that model has “bend gate” issues, so I will certainly be purchasing AC+. Sadly that will mean I will need to buy a new case and set of charging cables/ adapters as I see it uses USB C and doesn’t come with a headphone jack. 😡 I will be visiting the Apple store soon to trade-in my current iPad as I can’t in all good faith try to sell it with the screen fault. And I want to take it into the Apple store before the problem gets so bad that Apple say they won’t take it as a trade in!
Are Apple taking me to the cleaners? For sure. Am I stupid, for continuing to buy Apple products. I guess so, but when the alternative for a tablet is either Android or Windows, I’ll bite the bullet and get another Apple product.
I’m retired and use my iPad on a daily basis. I’m also anal about my devices. I look after them and I don’t like them having defects. Will I be rewarding Apple for their shoddy workmanship? Sadly, most certainly. I really like my IPP, it’s a great size and does everything I need it to. Given comments made here about the new iPad Air 10.5, I won’t be buying that model, so most likely the new IPP 11”. Even that model has “bend gate” issues, so I will certainly be purchasing AC+. Sadly that will mean I will need to buy a new case and set of charging cables/ adapters as I see it uses USB C and doesn’t come with a headphone jack. 😡 I will be visiting the Apple store soon to trade-in my current iPad as I can’t in all good faith try to sell it with the screen fault. And I want to take it into the Apple store before the problem gets so bad that Apple say they won’t take it as a trade in!
Are Apple taking me to the cleaners? For sure. Am I stupid, for continuing to buy Apple products. I guess so, but when the alternative for a tablet is either Android or Windows, I’ll bite the bullet and get another Apple product.
sracer
macrumors G4
It's not more effective, but it is certainly the best way for an individual customer to respond to the issue.
My anectdotal data is that the four ~2 year old 10,5” pros that I know of in my friend circles have no bright spots. As a owner of one naturally this thread scares me still but hey we’ll see. My 10,5 is brand new (or well, manufactured oct 2018) so I’ll revisit/necro this thread in 2021 and let you know!
(as far as I’m aware Apple doesn’t offer AC+ anymore for this model, right? Asking for a friend😇)
(as far as I’m aware Apple doesn’t offer AC+ anymore for this model, right? Asking for a friend😇)
willmtaylor
macrumors G4
I’m sorry, but that cannot be correct. For reasons we’re too stupid to understand, we’ve been informed that, in fact, 100% of these iPads have this issue.
Thank you for your time. 😉
😀 But really we’re not going to ever know the true statistics. Regardless if it’s a 0,1% issue or 100% issue they should offer a replacement program.
As a Mazda RX-8 owner this thread reminds me of the same kind of threads on such owner’s boards where they discuss if “100% of the engines fail over time“ or just those “wrongly manufactured“ or “not taken care of” where many posters have a convincing universal truth to preach going off their own anecdotes. Regardless of that though, Mazda did own up to that the engines in general should have held up better and offered a free engine replacement program for 8 years for any vehicle that would need it, be it all or be it few of them. Be like Mazda, Apple.
aakshey
macrumors 68030
Applecare+ isn’t discontinued just because Apple doesnt sell brand new 10.5 Pros. You can still buy AppleCare+.
Aydy
macrumors 6502a
Apple doesn’t sell 10.5 iPP. It was discontinued. Suspiciously soon after release come to think of it 🤔
aakshey
macrumors 68030
Doesn’t matter. You can still buy AC+.
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And Apple does sell them. Just refurb ones.
JBGoode
macrumors 65816
It was discontinued almost 2 years after release. Apple stopped selling it when the Air 3 was released which is a very similar machine. There is nothing suspicious about that. The iPhone X was discontinued after 1 year for similar reasons. They don’t want an older product to cannibalize the sales of newer models that don’t offer much over the old.
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Aydy
macrumors 6502a
Makes sense. Thank you for clarifying, I had mistakenly figured it was discontinued after only a year. My bad 😳
JBGoode
macrumors 65816
No worries. I know it’s easy to hop on the conspiracy train here especially with certain tin foil hat wearing posters consistently spreading their nonsense.
I‘ve had my 10.5 pro for 49 weeks so I guess I have a few more weeks before mine develops this 100% guaranteed white spot. I might start a class action suit if I don’t get one. 😉
According to their AC+ support page for ipad they don’t list the 10.5 pro as eligible for AC+ But I’m not sure if it’s an accidental omission or something. Mine was apparently started once in january 2018 so I don’t get the in-OS AC+ prompt because of that probably, and have to bring proof-of purchase by phone or an apple store to reset the warranty period (the ipad is telling me this, though it’s not clarifying if it will bring up the AC+ offering after that or just refresh the limited warranty date in “about.).
0989382
Suspended
So you say, I personally call BS on that Having dealt with Apple numerous times. Perhaps you’ve got the same attitude problem in person in which case you can’t blame any self respecting human from leaving you to suffer In your own ignorance - I can’t know for sure, but it wouldn’t surprise me..
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Come on, don’t lower yourself to the standard of working with a lawyer ;-)
What ignorance? I paid $1000 for a tablet which is rendered almost unusable on white backgrounds after 2 years and when I called Apple, they refused to replace simple as that. If I have to use special code words or behave in a certain manner to get a replacement that says more about that company’s culture than about me. I am the one who paid them money. Why should the onus be on me to kowtow to them?
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It’s pretty presumptuous of you to think Apple has taken any steps to prevent this from happening to future 10.5” screens.
Aydy
macrumors 6502a
Presumptive and probable. You disagree?
Also, I wasn’t referring to 10.5 screens exclusively. Kinda like how we expect the forthcoming iPad Pro to have added structural integrity off the back of the bending issues on current iPP. It’s safe to assume they have taken cues from the well documented bright spot issues to avoid a reoccurrence.
Sadly, a large volume of users are, at some point beta testing new design hardware.
I do not know what to buy between ipad pro 2017 or ipad air 3, my use will be especially for taking notes with the pencil, trying the air in apple store I notice pencil delay when writing about the pro, on the other hand the pro scares me the famous White Point. Any suggestions for my doubt thank you. Being new I will have 2 years warranty Spain.
If you don't have good arguments for buying a "Pro" device, you probably don't need it.
Get the Air3.
Also, don't buy old Apple stuff. It's overpriced old stuff.
Roykatz
macrumors member
I bought my iPad Pro 10.5 in January 2018 without AppleCare+ (not available in my country). I'm using it for my university degree as a digital notebook with the Apple Pencil. I use the the Smart Keyboard Cover from Apple. other from that, I take care of the device a lot because of its importance for my degree.
It began showing the bright spot after 3 months of normal use. I used the warranty after 11 months of use and had it replaced no questions ask by Apple.
4 months afterwards the newly device started showing the same bright spot So I went to the Apple Store and they refused to acknowledge the issue and only offered to replace it to a new unit for 470 euro (lmao).
There's obviously a design problem and Apple is refusing to acknowledge it at the moment. I wish threads like this will force them to begin some kind of a support program.
It began showing the bright spot after 3 months of normal use. I used the warranty after 11 months of use and had it replaced no questions ask by Apple.
4 months afterwards the newly device started showing the same bright spot So I went to the Apple Store and they refused to acknowledge the issue and only offered to replace it to a new unit for 470 euro (lmao).
There's obviously a design problem and Apple is refusing to acknowledge it at the moment. I wish threads like this will force them to begin some kind of a support program.