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Bug in iOS 8's 'Reset All Settings' Option Also Erases iCloud Drive Documents

This is not good. Kind of really bad. I think Apple should have a way to get the docs back. I would try support.

On another icloud related note. I recently get lots of emails that seem real but are really nit for me.
 
I think a lot of these so-called "problems" (bending, etc.) are ridiculous. But this one is not. Any time user data is destroyed when it's not very clear that's what will happen, that's a cock-up of the highest order and can't be tolerated.

I mean I really want to give Apple the benefit of the doubt, but you really can't deny they are having a rough month. Yeah, I know they will be "laughing all the way to the bank" and so on (I gave them my money for an iPhone 6 Plus), but their image is getting chipped from multiple directions at the moment, eventually that is going to hurt somewhere.

Apple really really wants people to use the hell out of iCloud, but once again it's proving itself to be not very reliable. Apple's cloud services have had major issues going all the way back to iTools (the predecessor to Mobile Me, and now iCloud)...and probably even before that. You cannot ask people to put all their data (personal data, sensitive data, important data) onto something where you don't know 100% that it will still be there tomorrow.
 
As a few other members indicated, I don't think this issue is as severe as it seems. I reset all settings on my 5s, with documents in the cloud, when I received my 6. Several days later I opened Pages on my 6 and thought all of my documents were gone. It took a few minutes, but the documents did eventually appear in my library.
 
Teste said:
OMG, ResetGate!!! :O

Right after BendGate, WilliamsGate and CellGate!!! :eek::eek::mad:

Poor Steve Jobs. He would never have allowed this!!!
Click to expand...

Bendghazi (better than Bendgate)
Callgate (better than Cellgate)

What is Williamsgate?
 
mdelvecchio said:
show me a single video of a phone bending in front pockets, please. not just a bunch of dumbasses trying to break them on purpose.
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Don't be stupid, put the phone in the rear pocket of a jeans or similar and the phone will bend, thats a fact!
 
BasicGreatGuy said:
If it takes being in beta longer to catch more bugs like this, then do it Apple. I think Apple should also consider opening the beta up to the public like they did with Yosemite.
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Nothing this serious should ever happen in anything labeled "beta". If you can't test major stuff like that, then call it what it really is, "alpha" or "developer preview" so people can clearly set their expectations. There's a lot of stuff I can tolerate in a "beta" product: funky rendering artifacts, crashes, poorly-labeled dialog box text, network disconnections, etc. But unrecoverable data loss is not one of them.
 
Well, at least I'm sure Craig Federighi would have the balls to sign an apology letter for all the problems iOS 8 has been causing.
 
mrunix said:
Don't be stupid, put the phone in the rear pocket of a jeans or similar and the phone will bend, thats a fact!
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Yeah because putting the phone in your rear pocket is smart to start with, next you will just put it up your rear and call it REARGATE.


I am amazed no one has complained when glass of the phone breaks while they sit down because they were too stupid not to put their phone in their rear pocket.
 
Yeah, I don't know about this one guys. I just tried this:

I saved a doc in pages on my iPhone 6+ onto iCloud Drive.
I took my iPad 3 and did a reset all settings (and started the restore on to it).

Still seeing the doc in the picker on iPhone 6+ and on iCloud.com.

There must be some other step or condition that causes the reported behavior, or it doesn't happen for everyone.
 
jmpage2 said:
Christ Apple, get it together already.... this is just misstep after misstep and getting harder and harder to defend the incompetence to the many friends I have who simply hate Apple and <3 Android...

We're not talking about intricate security related bugs here... we're talking about stuff that basic testing and validation should have uncovered before the software was ever given to end users.

Update to a bug fix load of iOS 8 and have a phone with no cellular or fingerprint ID? Reset all settings on the phone and lose all of your documents in the cloud? It's amateur hour at Apple and now they want to trust us all with our payments!

Maybe instead of rewarding employees with the 'job well done' and giving them the entire week of Thanksgiving off, get them to work cleaning up this steaming pile and give us some solid releases before taking holiday breaks.
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Many of the freakazoid geniuses that Jobs put up with because he knew they were the lifeblood that made it work, were slowly pushed out by the pointy hairs that have now fully instilled and installed standard American corporate culture over there in Cupertino, complete with endless meetings and buzzwords. This is only the beginning.
 
BasicGreatGuy said:
If it takes being in beta longer to catch more bugs like this, then do it Apple. I think Apple should also consider opening the beta up to the public like they did with Yosemite.

Either the time frames for releasing the new software is unreasonable, or there is a lack of oversight, or both.

There is no need to rush major software releases. Get it right (as best you can) the first time.
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I think it's poor test coverage. Apple really needs to up their game here.
 
MacNut said:
Apple really should leave cloud services to someone else. Do hardware and software not the other stuff.

Their race to out do Google seems to be backfiring on them.
Click to expand...

And while that's happening MS is quietly putting their house in order. The opening keeps getting larger and larger.
 
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