I am now being put into an advanced Apple support queue now too.
Sounds like they had emergency internal communication on this. Agreed, they have not properly trained or planned
for this.
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Cannot set up cellular on Series 3: Says AT&T not supported
- Thread starter NJRonbo
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Sounds like they had emergency internal communication on this. Agreed, they have not properly trained or planned
for this.
So I am encountering the same problem. I believe you have to log into your ATT account and Sync a wearable to the # associated with your phone. It then asks you for a 5 digit wearable code. This is where I am getting stuck...stay tuned.
Yes, I would suggest you start over with the watch. You can also try just setting up Cellular using these steps.
1. On your iPhone, open the Apple Watch app.
2. Tap the My Watch tab, then tap Cellular.
3. Tap Set Up Cellular.
4. Follow the instructions for your carrier. You might need to contact your carrier for help.
The reason that phone / chat reps have no clue is because this is a "wearable" device and not a normal cell phone. Not an excuse but they sell 85+ cell phones so don't expect them to know the details on all possible devices. Also, this watch was designed to be setup / activated without the need for a "Touch" by the Retail team or the Customer Care team.
Dave
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No this is not the same NumberSync. We have to configure the Apple Watch (Cellular) NumberSync which does not require the wearable code.
Dave
[doublepost=1506110147][/doublepost]Just for fun we are not alone. EE in the UK is having issues and blaming Apple and check out this post from a T-Mobile thread.
Dave
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The first several times I attempted setting up cellular during my initial watch setup did not work. The login page for MyAT&T simply kept reloading as I tried to login. I gave up and tried again about an hour later in the watch app on my phone and it worked just fine. This is on a watch bought through Apple directly so people being told they have to wait until tomorrow and being given false information. Just keep trying, eventually it should work. I imagine AT&T's servers are being hammered today with all the iPhone 8 activations.
I'm going through that process again, too. Cross your fingers for me. I'm glad you got yours to work.
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The part that says "Set Up Cellular" cannot be tapped... it's greyed out and there's a statement underneath that says that AT&T doesn't support it.
I'm retrying this by setting up as new, since that didn't work... I tried it earlier. I explained exactly what I was seeing to all 4 of the AT&T reps I spoke to, including the so-called Apple expert and none of them had any idea wtf to do. LOL.
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They put me in that queue, then the guy who answered it hung up on me.
I'm calling back.
Known issue, he is entering my numbers into the system.
24 hours, before they can activate. They are still needing to do a credit check to “check for any outstanding issues”.
Supposedly I will be getting a call back on this tomorrow. This continues to be a total fail by ATT.
Sideline, my wifi calling is now no longer working either, It will not let me activate it on any of my devices.
24 hours, before they can activate. They are still needing to do a credit check to “check for any outstanding issues”.
Supposedly I will be getting a call back on this tomorrow. This continues to be a total fail by ATT.
Sideline, my wifi calling is now no longer working either, It will not let me activate it on any of my devices.
How can I get a unique AT&T login for my own phone number? I have logged in and went to setup NumberSync and then got the message:
"You can only sync your wearable to a phone that has its own AT&T Access ID. Does that phone have an ID?"
I selected No and then tried to set up a new Access ID, but got another message that said:
"Looks like a User ID has already been created for this account"
It then gave me a bunch of options. I selected "My name isn't on the account, but I want access"
I went through a bunch of steps and it ultimately gave me a user ID, however, it looks like the user ID I got was just for the main account. Is there a way to verify whether my specific number is assigned to a user ID?
"You can only sync your wearable to a phone that has its own AT&T Access ID. Does that phone have an ID?"
I selected No and then tried to set up a new Access ID, but got another message that said:
"Looks like a User ID has already been created for this account"
It then gave me a bunch of options. I selected "My name isn't on the account, but I want access"
I went through a bunch of steps and it ultimately gave me a user ID, however, it looks like the user ID I got was just for the main account. Is there a way to verify whether my specific number is assigned to a user ID?
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Sheesh. I have this weird feeling that my problem stems from being on a Mobileshare Value plan.... it should give me the option to set up cellular from the Watch app, but that option is greyed out and it makes me think that AT&T didn't provision mine as an option.
This is a front page story now.
ATT has called me back and stated my device is activated. I have a Case ID and will be getting a call back after I attempt to pair and sync the device.
It was in the middle of a sync without cellular when she called. So I am keeping my fingers crossed that this is resolved when I attempt to add cellular during my next pairing attempt.
If you are calling ATT for support, be sure you call 1800-331-0500 . This appears to be the only group that understands the issue
Sounds like they messed up your account. To setup Wi-Fi calling you need a Smartphone that supports Wi-Fi calling, you need a post-paid account that provisioned to support HD Voice.
You can check the Wi-Fi calling status from myAT&T. Select My Wireless and then select Manage Devices and features and see if the Wi-Fi Feature is listed. Note: you can't change or configure it from the web just verify the current status.
Dave
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The difference for me to switch plans was gonna be around $40 a month because of my discount...it would not be supported on the new plan. Not paying an extra $500 a year to use the Watch, no way. I am going to escalate to someone who can add it to my grandfathered plan.
Let me tell you what worked for me.
I unpaired and re-paired my Apple Watch to my iPhone. I used my S2 info for a restore... it doesn't seem to care if you set up new or from restore.
Once I had re-paired it (this was my 3rd re-pairing, btw) and both the phone and the watch were showing as all set up as usual, I then power-cycled my watch AND my phone. This power-cycling of the phone was the very first time I'd power-cycled my phone the whole time I had this ordeal going on.
I cannot tell you what sort of voodoo happened, but when the phone and watch were both powered back on, I could then go into the Watch app under "Cellular" and the option to Set Up Cellular was no longer grayed out.
Granted, it is still in "Activating" mode and might just not work, but I managed to get this far and it's farther than I got the last few times, so there's that.
Ugh. This reminds me of when I bought the original iPhone on launch day and it took 3 days to finally activate. Very poor coordination of this launch with the carriers.
ETA: It worked! Is all set up now. Also, during NumberSync process it did show that there was a 55-dollar credit (25 to waive activation and 30 for 3 months of service) that I would get over 3 months. It did not say which 3 months, though. LOL.
I just did mine about an hour ago, seems to have gone fine. Asked me about the setup, competed the NumberSync steps, etc. I don't know if it works though since I am still at the house. Phone in airplane mode only moves the watch to WiFi in the house. I will need to take a walk or something to test it.
The problem is step #3. It is grayed out for many and says that AT&T doesn’t support wearables.
Power-cycle your phone and your watch.
Once they are back on, see if it is still greyed out.
Mine finally went through, but I had to power cycle the phone to get it to work.
I don't have a watch and didn't read all 4 pages. But, just talked to my son 200 miles away, both of us on ATT. He was outside walking and it sounded great on speaker phone. Couldn't tell he was outside. He said the setup was automatic, just had to log into ATT account. When he got back in house it switched back to wifi.
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You can test right where you are. You can just disable the Wi-Fi on the watch while your iPhone is in Airplane mode and your watch will use LTE.
Dave
Update
Somehow in one of my earlier calls, my main phone profile was swapped to something that had the wrong IEMI number, making my phone not support LTE. The support rep suspects one of the people I was working with earlier was updating my phone’s profile as opposed to trying to setup a new device.
Waiting for the system to update. Will be rebooting the phone to have the network push settings in a bit...
Somehow in one of my earlier calls, my main phone profile was swapped to something that had the wrong IEMI number, making my phone not support LTE. The support rep suspects one of the people I was working with earlier was updating my phone’s profile as opposed to trying to setup a new device.
Waiting for the system to update. Will be rebooting the phone to have the network push settings in a bit...
THAT WORKED!! Gee, I’ve spoken to 4 reps from AT&T and 1 Sr Rep from Apple and NOBODY could get my watch activated. I powercycled my phone but only restarted my watch and all of a sudden I could get past the “AT&T doesn’t support wearables at this time” message.
Is everyone else receiving the 'Oops' message when trying to set up cellular through the Watch app?
I've tried via the BYOD activation portal on AT&T's website and also in-person at an AT&T store and both times after inputting the IMEI and EID numbers I receive a message stating that the number has already been set up...
I've tried via the BYOD activation portal on AT&T's website and also in-person at an AT&T store and both times after inputting the IMEI and EID numbers I receive a message stating that the number has already been set up...
Huge thanks to Ebony, the support rep I worked with at ATT. She was able to resolve the HD Voice issue, also fast track getting the IEMI and other components into the correct system. Haven’t been able to test it yet, but, this is promising.
I get the ATT Numbersync screen. Enter my ATT Phone# and password. I get "Activation Unsuccessful", call ATT with an error code of EAPS360003. Press Close. Get the "Oops" Message. That wasn't supposed to happen. Give us a minute and it will get fixed. Error code EDS0218.
I have tried 10-15 times. Powered off and back on both Phone and Watch.
I have tried 10-15 times. Powered off and back on both Phone and Watch.
I got it, but kept right on going and it went through anyway. It really did make me worried that it still was not gonna work, though.
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Yay! Were you as thrilled as I was that power-cycling your phone worked? LOL! I was stoked. I dunno why I didn't think of that before. I used to work at an AT&T store in grad school.
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It does sound great outdoors. I went to grab the mail because I knew I'd drop wifi at the end of the street and I also knew nobody had gotten the mail. Called my husband, and he said it sounded dramatically better than the S2. I also called using wifi earlier to talk to one of my kids who was up in the attic and he said it was really much better, too.