Carplay2air is an embarrassment. I sent them a long email regarding their product and it's inability to work in a GM product that they advertise it will work in and this is their reply.
Hi Carl,
Normally, it's being fixed with a firmware update.
You may try to reset your media system, basically by uninstalling and reinstalling it making sure it's on the latest update also.
If it still doesn't work, please follow the return process below so we can refund your money.
Very important details to put on your return:
1. Do not forget to put your name as this is very important to identify and process your return.
2. Kindly inform us in this email and attach the receipt and the tracking number. We will then submit a report to the warehouse team so they can start monitoring your return.
The return address is below:
Alex
JinRong Dasha
Huicheng District
Huizhou City
GuangDong Province
China
Postal: 516000
Phone: +8618379715520
Furthermore, the shipping fee cost is non-refundable.
"So i get to pay shipping for a product that they advertise it will work in."
Hi Carl,
Normally, it's being fixed with a firmware update.
You may try to reset your media system, basically by uninstalling and reinstalling it making sure it's on the latest update also.
If it still doesn't work, please follow the return process below so we can refund your money.
Very important details to put on your return:
1. Do not forget to put your name as this is very important to identify and process your return.
2. Kindly inform us in this email and attach the receipt and the tracking number. We will then submit a report to the warehouse team so they can start monitoring your return.
The return address is below:
Alex
JinRong Dasha
Huicheng District
Huizhou City
GuangDong Province
China
Postal: 516000
Phone: +8618379715520
Furthermore, the shipping fee cost is non-refundable.
"So i get to pay shipping for a product that they advertise it will work in."