My Carplay2air dongle arrived yesterday. Today I plugged it into my 2019 Mazda Miata RF running Mazda OS version 70.000.335 NA N. I am using an iPhone X, running Ios 13.3. At first, the Carplay2air interface showed up, told me to connect Bluetooth to Mazda9768 (or something like that). I did that and CarPlay came up. Everything seemed to work OK except for a short delay during a phone call.
I tried going to the server to see if the software needed updating, but that led to the loss of both the wifi and bluetooth connections. Repeated restarts failed to get any response from the dongle. Bluetooth was not connected and I found no way to re-connect. I had the iPhone Bluetooth forget the dongle, hoping I could just start over. However, on repeated tries, I am getting nowhere. At the top of the Miata navigation screen, it rotates every few seconds between saying "USB Connected" and "USB Disconnected". The iPhone searches for nearby Bluetooth, but no longer finds the dongle. I have no way to determine what software version is on the dongle, and no way to connect to the server to upgrade the software, assuming that is needed. There is no longer any indication that the car recognizes the dongle at all.
It sounds like whatever customer care exists will not be available for the next ten days! Does anybody have any suggestion what I should try next?
I tried going to the server to see if the software needed updating, but that led to the loss of both the wifi and bluetooth connections. Repeated restarts failed to get any response from the dongle. Bluetooth was not connected and I found no way to re-connect. I had the iPhone Bluetooth forget the dongle, hoping I could just start over. However, on repeated tries, I am getting nowhere. At the top of the Miata navigation screen, it rotates every few seconds between saying "USB Connected" and "USB Disconnected". The iPhone searches for nearby Bluetooth, but no longer finds the dongle. I have no way to determine what software version is on the dongle, and no way to connect to the server to upgrade the software, assuming that is needed. There is no longer any indication that the car recognizes the dongle at all.
It sounds like whatever customer care exists will not be available for the next ten days! Does anybody have any suggestion what I should try next?