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Did you order to have one shipped @ ATT store?

fumducket said:
Having been a lurker on these forums for a while I signed up to comment on this thread alone. I'm primarily a Windows user both privately and professionally. I've been watching Apple products closely since the switch to Intel and I've seen the hardware outperform capable laptops and desktops since the switch.

The iPhone will be my second Apple product, sporting an 80gb Classic iPod for now.

This whole iPhone process has been a mess by AT&T primarily, but I blame Apple for withholding stock from AT&T more than anything.

I ordered my 16gb Black iPhone from the local Tacoma AT&T store on Saturday 07/12 at 1:37pm. I found out through online forum postings that buying the iPhone in the Apple store would be difficult even if i braved the lines, which I was not interested in doing.

A call to the Southcenter Apple store confirmed that because I am an authorized user on our family plan connected to a Fan # (Spouse signed up through work to get discount which I read is pretty common for many iPhone customers.) the Apple store could not handle the upgrade process and I had to go to an AT&T store to get my phone.

Enter AT&T in Tacoma. I won't out my sales rep but let's call him "Mr. Slick" cause that was clearly the image he was trying to project. Mr. Slick appeared pretty proficient with the different phones we went through as upgrades for the other lines on our account, but this person should never open his mouth about the iPhone and instead he needs to put on his listening ears when taking down customer information. :mad:

I knew this would be a long process when he started off stating it would be months before they saw any iPhones and that ordering them would take months to arrive. Whether this will pan out we have yet to see. He changed his story so many times I decided to not listen to him and placed my order. Had I known the white iPhone was less popular I would have ordered that instead of the black, but Mr. Slick was not one to share information. Maybe that is why he never offered me the expedited shipping option or maybe he was one step ahead of his fellow co-workers.

I heard another associate quoting the 7-10 business days to a customer behind me and demonstrating some of the features of the phone. By this point Mr. Slick is asking for my information and I thought he was paying attention. I had to repeat my last name 4 times, spelling it out twice and even then when I got the receipt in hand he had obviously completely butchered it inserting letters I believe was never uttered. (My last name is not that hard to spell, write or pronounce and has not been a problem so far.) :mad:

Seeing as I've never received an e-mail since the order was placed it's pretty clear he didn't get my e-mail right either, which did not include my last name or any exotic combination of words. Oh well, the survey he was so eager to mention I had to put 5 on will hopefully be presented to me soon. :eek:

I'm leaving out the details where I got home and realized the genius had not given me the SIM cards for my wife and son's phones that he showed me in store and kept on top of the boxes. So I ended up making the 20 min trip back to retrieve those standing by the counter while he spent 20 minutes flirting with 2 girls ahead of me who then exited the store without buying anything. :mad:

So to make a long story even longer I used the wonderful software linked here to scan the store for orders and list what was ordered and what was shipped. I'm pretty sure I won't see my iPhone from the launch batch of phones. 210 total orders from this store, 30 have shipped and the highest order number shipped was ordered Friday 07/11.

I'm not worried. I will get my phone and I will enjoy it. I will however not return to the Tacoma AT&T store for any purchases once my iPhone arrives and has been activated. I know sales people have a way with words, but incompetence is no excuse. :(
Click to expand...

Just as a note, however, the expedited shipping was a lie. All DF orders ship with overnight shipping regardless of what you specify (economy, expedited, whatever). Many people paid $15 extra due to "incompetent" sales people who do not read memos.
 
I ordered my 16 gb Black iPhone on July 11th about 8:00 PM in Ann Arbor, MI

I received the confirmation email on July 13th 11:35 PM

It took a while for the order_status website to show my order. I finally got it to work using the complete number under the barcode on my receipt. At that point it worked with my contact phone number too so I think it wasn't in the system before that. That mighrt have been Sunday when it started working. It was definitley after 24 hours of ordering it.

On July 16th, ~3:00 PM the order status was Shipped
(Fedex says it was picked up at 9:59 AM)

On July 16th, 6:45 PM I received an order shipped email from iCare.

On July 17th, 12:08 PM package delivered to AT&T store

So far it appears to take a while for the info to get out but stuff is happening. Mine spent most of the day listed as not backordered on the shipping date.

Once I have my story on how the activation went, assuming it doesn't go well, I will post it. I hope this information helps you guys.
 
javier36963 said:
where do i find the start sale order and my order number???
Click to expand...

Your order number is the last 5 digits on your receipt, listed as "Order ID." As for the start sale order, you can either go to the AT&T status page and go through and change your order number to make it smaller and smaller (ex: if your number is 12345, use the same zip code but try 12340. Keep going down until it says the number is invalid, and BOOM there is the first person to order at your store...sorta :))
 
I just switched back to 0 under phone again. It has been at 1 since about this time yesterday. I ordered on Saturday 16gb Black. Just giving an update because I'm bored.
 
can someone do the thing were u check who was before u and who got ship thingy cause i dont no how to do it please anyone?? and wat do u need i got the recipiet with me
 
javier36963 said:
can someone do the thing were u check who was before u and who got ship thingy cause i dont no how to do it please anyone?? and wat do u need i got the recipiet with me
Click to expand...

What you need to do is look on your receipt and find your ORDER ID. This should start with some letters and end with numbers. Go to www.wireless.att.com/order_status/order_status . On the first drop down thing, choose Purchase Order Number. Under the first blank, use those last 5 numbers on your ORDER ID. And for zip code, use the STORE'S zip code, which can be located on your receipt as well. Finally you must CLICK on "Submit" don't just hit enter!

As for seeing other people's around you, change that ORDER ID +1 or -1 on that order status website.
 
lilmitchmitch said:
What you need to do is look on your receipt and find your ORDER ID. This should start with some letters and end with numbers. Go to www.wireless.att.com/order_status/order_status . On the first drop down thing, choose Purchase Order Number. Under the first blank, use those last 5 numbers on your ORDER ID. And for zip code, use the STORE'S zip code, which can be located on your receipt as well. Finally you must CLICK on "Submit" don't just hit enter!

As for seeing other people's around you, change that ORDER ID +1 or -1 on that order status website.
Click to expand...

Just a note, it may not be 5 numbers. On mine it was actually only two. From the store in White Plains, NY.
 
Just got an email from my AT&T guy after asking him what was going on and if I was looking at days or weeks here.

Said that he has gotten in all but 2 of the orders he placed on Friday and expects mine to come sooner than later. So the online status thing is pretty useless because I saw that barely any phones had shipped at all.
 
also guys, if you are having trouble accessing your order and youve been using your mobile number verification method, try using your mobile number in the home number spot. that worked for me.

mine still hasnt shipped yet:(
 
cmorriss said:
Here's my ID: EMK4027
Click to expand...

I think your order number would be 27. Usually the order number starts after the 0.

If yu look at the top of the DF receipt, it says "Store No. ____" , and then if you look at the "Order I.D." (after the credit card junk) the first numbers/letters are that of the store number, followed by a zero, then your order number starts. Usually it's 5 numbers, but it varies from store to store.

So like my Store No. is Q545 , my Order I.D. says Q545029011 so my order number is 29011.
 
Is it beginning to bother anyone else that folks are still being able to walk into the Apple Stores and purchase all models of the phone??? Apparently someone is still getting shipments and sure as hell isn't the AT&T stores/DF.

The closest Apple Store for me is 3+ hours away so going to the Apple store isn't really an option for me. :mad:
 
Ordered 16GB White

Well, my order still shows phone is not back ordered. It's been 2 hours and some people around me have flipped from not back ordered to back ordered, these people I'm guessing ordered the black phones.
 
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