Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Did you order to have one shipped @ ATT store?
- Thread starter timmciglobal
- Start date
- Sort by reaction score
AT&T Updates VERY slow
I ordered a black 16G at about 9:15 AM Central on Friday. As late as 6:00 AM today the AT&T status page said FRT and PHONE back ordered (PHONE had flipped several times Wednesday and Thursday). I checked again at 6:20 AM and it shipped last night.
The first 6 iPhones to the Apple Valley, MN store have shipped (the 2nd was white and shipped 7/15) plus 54 others further down the queue.
So while AT&T's shipping may be slow, their updates are hours behind (I still don't have a confirmation e-mail but I do have a fedex tracking number).
I hope everyone else gets quick shipment and AT&T figures out how to get the updates out faster.
Ed
I ordered a black 16G at about 9:15 AM Central on Friday. As late as 6:00 AM today the AT&T status page said FRT and PHONE back ordered (PHONE had flipped several times Wednesday and Thursday). I checked again at 6:20 AM and it shipped last night.
The first 6 iPhones to the Apple Valley, MN store have shipped (the 2nd was white and shipped 7/15) plus 54 others further down the queue.
So while AT&T's shipping may be slow, their updates are hours behind (I still don't have a confirmation e-mail but I do have a fedex tracking number).
I hope everyone else gets quick shipment and AT&T figures out how to get the updates out faster.
Ed
Mine shipped!
Ordered a White 16 around noon on Saturday. Never got an email (still haven't). The guy in the store told me I would get it mid-to late this week, and that I would get an email when it arrived.
The 1s and 0s meant nothing for me - all last night it was listed as backordered. Checked this am and it apparently shipped yesterday at 5pm. Should be here by 3pm.
By way of comparison - I placed an order with C&B for some clearance stuff Saturday night. It's been in FedEx's hands for a couple days, but probably won't get here until tomorrow.
The most important thing is that I didn't spend 3-5 hours waiting in line at an Apple store.
Ordered a White 16 around noon on Saturday. Never got an email (still haven't). The guy in the store told me I would get it mid-to late this week, and that I would get an email when it arrived.
The 1s and 0s meant nothing for me - all last night it was listed as backordered. Checked this am and it apparently shipped yesterday at 5pm. Should be here by 3pm.
By way of comparison - I placed an order with C&B for some clearance stuff Saturday night. It's been in FedEx's hands for a couple days, but probably won't get here until tomorrow.
The most important thing is that I didn't spend 3-5 hours waiting in line at an Apple store.
ordered monday at about 4 pm 16 GB white.
didn't get an email but the tracker shows as shipped.
supposed to be here today!!!
didn't get an email but the tracker shows as shipped.
supposed to be here today!!!
Ordered mine on Wed the 16th. It shipped last night, it's in NY today... slight chance I may actually get it today!!! 
I've been lurking all week and I wanted to thank everyone for the updates. My wife and I ordered 16g Blacks on 7/11 around 9am and have been waiting all week. We were probably about 18th in line, and I think there were 4-5 orders in front of us online. Finally, our phones shipped last night.
I am very frustrated with this experience, mainly because of people that ordered later getting their phones first. As for the short supply at AT&T, I'm not sure who's fault that would be. Maybe Apple didn't send many, but maybe AT&T didn't order many. I do know that I heard multiple AT&T employees say that there wouldn't be that big of a demand and they would have plenty. They were saying that based on last year when the phone was 600 freaking dollars.
Anyway, I hope you all get your phone soon and leave the frustration of waiting behind. Thanks for the updates and good luck!
I am very frustrated with this experience, mainly because of people that ordered later getting their phones first. As for the short supply at AT&T, I'm not sure who's fault that would be. Maybe Apple didn't send many, but maybe AT&T didn't order many. I do know that I heard multiple AT&T employees say that there wouldn't be that big of a demand and they would have plenty. They were saying that based on last year when the phone was 600 freaking dollars.
Anyway, I hope you all get your phone soon and leave the frustration of waiting behind. Thanks for the updates and good luck!
Ordered mine on 7/14, and my status says I will receive it today by 3PM! It flew out of Memphis, TN, and it will be delivered to Modesto, CA! I can't wait. I ordered a white one, but now I think I want black. Hopefully they will have one in for me.
I can't wait. I ordered a white one, but now I think I want black. Hopefully they will have one in for me.
Since I have to be back on business travel by Monday (plus leaving for the race track today) I'm going to buckle and head out to the local Apple store, since they've shown stock all week long. I might just keep the "DF" phone for regular use when it does finally come-in.
I ordered mine this past Saturday, I think 5 days should have sufficed enough IMO.
Good luck to the rest ...
I ordered mine this past Saturday, I think 5 days should have sufficed enough IMO.
Good luck to the rest ...
Yesterday there were 70 iPhone orders before mine (I ordered on Monday the 14th) that had to be fulfilled. Today there's 40 orders open before mine.
It's getting there! (Northern NJ, btw)
It's getting there! (Northern NJ, btw)
I was the first order at my local AT&T store and I am still looking at a backorder status of 1.
I ordered mine first thing in the morning last Saturday morning. It's still swinging between back ordered and not back ordered. If it doesn't ship today I'm canceling and going to my nearest Apple Store, which is an hour and a half away. Wow this is frustrating, that Apple stores get stock almost every single day, but they won't ship me my ONE phone that I ordered a week ago.
Finally!!
i too stood in line for hours friday morning, and ordered 2 16g black iPhones (one for my hubby's 7/12 bday ) at 10 am EST. i've been really disgusted with the way the DF orders are being filled, but they apparently both shipped last night & should arrive this afternoon according to the AT&T tracker (last night they were FRT backordered only), so guess i'm lucky....
FYI, i spent 45 minutes on the phone with an Apple CSR (the first one hung up on me after saying they didn't know the AT&T stores were DFing phones at all), and he called a warehouse person to ask how the orders were being filled. neither could say... but the CSR did say that all the Apple stores got 2000 (yep 2000) phones, but that they were only supposed to sell 800 or so per day. even so, an Apple store on Thursday had received more 16g black iPhones that morning - before the AT&T stores could even fill their DFs.
i can't swear he was telling the truth, but he really was trying to help. can anyone confirm or deny this?
personally, i'm mad at Apple, not AT&T. the people at the AT&T store were clueless but honest about it - one guy even confirmed that they didn't get many phones in and we'd be standing in line to order it, and i was #49 before people ditched. shipping 2000 phones to Apple stores and fewer than 50 to my AT&T store is ludicrous! and they're getting new shipments first too? grrr...
ah, well, just my rant... i'm hopeful the phones will come in today, but will hold my breath until i have them in hand....
good luck everyone!!
__________________
17" Macbook Pro, 80g iPod, soon-to-be 16g iPhone black
i too stood in line for hours friday morning, and ordered 2 16g black iPhones (one for my hubby's 7/12 bday
) at 10 am EST. i've been really disgusted with the way the DF orders are being filled, but they apparently both shipped last night & should arrive this afternoon according to the AT&T tracker (last night they were FRT backordered only), so guess i'm lucky.... FYI, i spent 45 minutes on the phone with an Apple CSR (the first one hung up on me after saying they didn't know the AT&T stores were DFing phones at all), and he called a warehouse person to ask how the orders were being filled. neither could say... but the CSR did say that all the Apple stores got 2000 (yep 2000) phones, but that they were only supposed to sell 800 or so per day. even so, an Apple store on Thursday had received more 16g black iPhones that morning - before the AT&T stores could even fill their DFs.
i can't swear he was telling the truth, but he really was trying to help. can anyone confirm or deny this?
personally, i'm mad at Apple, not AT&T. the people at the AT&T store were clueless but honest about it - one guy even confirmed that they didn't get many phones in and we'd be standing in line to order it, and i was #49 before people ditched. shipping 2000 phones to Apple stores and fewer than 50 to my AT&T store is ludicrous! and they're getting new shipments first too? grrr...
ah, well, just my rant... i'm hopeful the phones will come in today, but will hold my breath until i have them in hand....
good luck everyone!!
__________________
17" Macbook Pro, 80g iPod, soon-to-be 16g iPhone black
According to the tracking site, all of the orders at my local store from the 11th have been shipped. I guess I should have gone in later that evening after all, but I spent about 4 hours in line at the Apple store to realize there was a discount on my account and couldn't get the phone there.
The 16GB white iPhone I ordered on 7/14 shipped and should be delivered today. But I've been wanting the black one now ever since I saw my brother's white iPhone but there is the possible 21 day wait time for it...I'm torn....
I posted this on the other thread...
I'm pretty desparate at this point, so I called with the intent of taking the survey and bashing the rep, but she was so helpful I gave her all good marks, so here's the deal....I ordered at 11:45am on Friday (7/11). Still backordered. She checked my status and said, yes you are still backordered, but let me look into this a little more. Then she went into their super status thingy that we all wish we had access to. She said I am showing that you have a low number so yours should ship as soon as we get another shipment from Apple. I said what do you mean by a low number, how many are ahead of me? She said I am showing a -8, so that means you are number 8 in line. I said, is that for the whole country? She said no, it is done on a region basis (I am in the SE region). I asked when they would get a new shipment in from Apple. She said their system says 7/20...which would be Sunday. She said there is a good chance they could get some before then. So basically according to her when my regional center gets another shipment, as long as there are 8 or more phones in that shipment..my should ship. This whole thing is sooooo stupid, but at least that is a little encouraging and sheds a little bit of light on how the system works and what kind of info is available to the reps. According to the order numbers from my store I should be 14th in line just from my store alone. Interesting info, but I guess I am as confused as ever.
unreal...
i can't believe this, but the white 16GB i ordered this past wednesday afternoon is already on a fedex truck for delivery today! thats a total of 48 hours from order to delivery... i was expecting 21 days.
i can't believe this, but the white 16GB i ordered this past wednesday afternoon is already on a fedex truck for delivery today! thats a total of 48 hours from order to delivery... i was expecting 21 days.
I tried cancelling my DF at my local AT&T store and was told that I could not cancel it until the iPhone was available for pickup. At the point, if I still wanted to cancel the iPhone would be shipped back and then I would be refunded.
Does this make sense to anyone?
Does this make sense to anyone?
Hopefully 500,000 other people will go that route so I don't have to wait any longer.
I'm pretty sure once you have the info in you can't change it because thet would have to take it off the truck its already on find the truck you want it to go to and then send it there. It would be a pain in the arse to do that.