I doubt I'm in the minority.
Just because you hear about a bunch of people complaining online about their order it doesn't mean the millions of others that ordered from them all had issues.
I ordered online, I got my tracking number and phone arrived at home on time.
Every year with multiple iphone lines.
Again it's your money.
If I'm saving $450 using my subsidy and have to use AT&T to order I will instead of ordering via Apple and having to pay full price for the same phone. I dont care if I have to call customer service if there's an issue or wait a few more days to receive it.
Im going with AT&T cause I dont think the above issues that "might" arise is worth spending an additional $450 to me.