I have good news with my case - just a milestone on the way to success for the consumer right, and you can see it's still requiring persistence at every step. I'll reveal when I can hopefully at the end of the week but I don't want to post it yet, because I'm waiting to hear clarification on it from the AppleCare guy and will spend all freaking day on the phone at Apple to speak to him again while multitasking on Friday (heh, trying to use this ****ing laptop keyboard) if I have to, to get a repeat of what I heard from him today. He promised to email me back today but he has not. We initially spoke on the phone in the morning.
Anyway, so if you don't hear back until at least Friday night from me, don't worry it's just because I'm waiting to hear back from Apple again and if this whole fiasco needs to take months (with a tribunal case with Fair Trading), then so be it. I have 8 months left of full consumer rights under my Apple One (1) Year Limited Warranty and because things are now documented (with my existing visit to the Apple Store with the Genius performing the diagnostics confirming my defect), I'm sure things could be backdated to my original claim with ACCC's help anyway. Apple have already acted in breach of consumer law in more than one way with me now.
And I want to say without revealing specifics today, that I can see very clearly here that this is actually a petty case. I already know I'll win this through a tribunal ruling if need be, now (Apple must think I'm going to get tired or something?), but completely independently of my own case, what I want to do is provide everything to ACCC to also see if they can be fined for breaches of consumer law in the form of deception and misleading conduct in a separate enquiry. Apple's lies and marketing ******** all in an attempt to deny their product defects (like literally lying to the press at the 2018 MBP product launch regarding the 3rd gen keyboard, saying that it DOESN'T include a fix to the dust issue) is toxic and anti-consumer, and my well-timed warranty case symbolises this perfectly. I don't want attention for attention's sake, but I am an activist willing to do whatever's needed so if there were anyone with funds in Australia (if ACCC weren't to take it up) who wanted to sue Apple in Australia for this misconduct and consumer deception (which if successful would likely have ripple effects to the other regions Apple sells in that have strict consumer laws like Australia - I'm pretty sure Ireland and EU are at least are strict?), I would fully cooperate with them and be a part of that lawsuit as much as they would need me to be.
Anyway, so if you don't hear back until at least Friday night from me, don't worry it's just because I'm waiting to hear back from Apple again and if this whole fiasco needs to take months (with a tribunal case with Fair Trading), then so be it. I have 8 months left of full consumer rights under my Apple One (1) Year Limited Warranty and because things are now documented (with my existing visit to the Apple Store with the Genius performing the diagnostics confirming my defect), I'm sure things could be backdated to my original claim with ACCC's help anyway. Apple have already acted in breach of consumer law in more than one way with me now.
And I want to say without revealing specifics today, that I can see very clearly here that this is actually a petty case. I already know I'll win this through a tribunal ruling if need be, now (Apple must think I'm going to get tired or something?), but completely independently of my own case, what I want to do is provide everything to ACCC to also see if they can be fined for breaches of consumer law in the form of deception and misleading conduct in a separate enquiry. Apple's lies and marketing ******** all in an attempt to deny their product defects (like literally lying to the press at the 2018 MBP product launch regarding the 3rd gen keyboard, saying that it DOESN'T include a fix to the dust issue) is toxic and anti-consumer, and my well-timed warranty case symbolises this perfectly. I don't want attention for attention's sake, but I am an activist willing to do whatever's needed so if there were anyone with funds in Australia (if ACCC weren't to take it up) who wanted to sue Apple in Australia for this misconduct and consumer deception (which if successful would likely have ripple effects to the other regions Apple sells in that have strict consumer laws like Australia - I'm pretty sure Ireland and EU are at least are strict?), I would fully cooperate with them and be a part of that lawsuit as much as they would need me to be.
