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Gen 3 butterfly keyboard

pubmsu said:
But why would Apple want to prolong this fiasco by not replacing with the fix already in their hand?
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Because it might be more expensive? I don't know why Apple doesn't what it does, but I know it well enough that they are not going to do it.
 
MobyDills said:
Just got a new 2018 Pro, upgrading from a 2013 Air. At the store yesterday they first sent me home with a 2017 accidentally.

I don't have a ton of experience with the 2017 keyboard other than the brief time I had it at home before returning it and testing it out in the store.

That said, I do feel like there's a definite difference in feel between the 2017 and 2018. The new one feels less metallic, if that makes sense. As a lover of mechanical keyboards, I was really concerned about not liking this keyboard, but so far I'm pleased.
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I just picked up a base 15" this afternoon. I previously had a 2016 that I ended up returning. I absolutely hated that keyboard. Was loud as all hell. Even my wife complained about the sound while in the same room as me.

Anyway - this one is definitely not as loud. Seems decent.. I definitely wouldn't return it just for the keyboard. I still don't like it as much as my 'mushy' 2013 13" MBP KB though. (although of course I can't speak for the reliability of it - but I did just eat a cookie with my daughter near the laptop... I'll let you know if any loose crumbs kill my KB, haha)
 
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pubmsu said:
I will be really very happy. 2016 15-inch 512GB 455 can go a long way. Will get a 13-inch next when 32GB LPDDR4 option is offered and keyboard gets further improvements.

I see no reason for Apple to not replace with this membrane version.

For what it's worth, they had also said it is going to be an updated version after all:
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Please let us know whether or not there is a noticeable difference in the keyboard. If it is quieter then it likely means they are replacing the keyboards with the new 2018 keyboards. I really am hoping they are using the new design for 2016-17 replacements, but I’m not holding my breath.
 
I upgraded from my 2016 12" MacBook to a 2018 15" MacBook Pro, I just needed more screen real estate.

The typing experience on this new machine is night and day. I never minded the 12" typing experience, but this is a lot more enjoyable with the newer generations.
 
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any idea if they replace the old keyboard with the gen 3 one in the repair program?

Cause my 2017 macbook pro needs to stay at the store from 2 to 4 months just for the keyboard repair. i have like 10 failing keys and i can't believe waiting 2 months for another failing keyboard
 
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ahmedouvix said:
any idea if they replace the old keyboard with the gen 3 one in the repair program?

Cause my 2017 macbook pro needs to stay at the store from 2 to 4 months just for the keyboard repair. i have like 10 failing keys and i can't believe waiting 2 months for another failing keyboard
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Which country are you in? 2 to 4 months is too long for turnaround time.
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Lastgreen said:
Hey man please keep us updated!!! Would love to hear
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I will. Expected by Wednesday.

Meanwhile, here is a report saying he got the quieter version as replacement (see comment):

https://ifixit.org/blog/10279/apple-macbook-keyboard-cover-up/#comment-114913
 
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Just talked to a rep in Hong Kong, as of right now they only provide replacements with the keyboard that came with the mac when originally purchased. Screw Apple.
 
dennishylau said:
Just talked to a rep in Hong Kong, as of right now they only provide replacements with the keyboard that came with the mac when originally purchased. Screw Apple.
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One option is to delay the replacement after making sure they will provide gen3. Otherwise, get it replaced now and get gen3 on next replacement.

I think it may depend on their existing stock of old topcases for a particular model. If there is stock, you are unlucky. If not, they will use the new topcases with gen3.
 
I’m trying to figure this out, see if there is any internal authorization from Apple, etc, waiting to hear back. So far just anecdotal evidence from a few customers.
 
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LeeW said:
It seems to be related to the action raised against them for defective keyboards in earlier models, you can't really come out and say it fixes an issue that people are suing you for, that is just admitting they are right.
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Beau10 said:
They're not denying changes to fix the keyboard, they're denying there is an issue to fix.

It's certainly in their best interest to do mitigate the issue to reduce their own warranty costs.



The key difference (har, har) is the butterfly keyboards introduced issues that are abnormal for keyboards as a rule. It's a different thing from claiming improvements to established industry norms or product lines.

It's the difference between saying "we addressed our f'up" vs "we made this better". The difference being, "we f'ed up".
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It’s not true that Apple is “denying there is an issue to fix”. They already admitted there’s a reliability issue on the gen 1/gen 2 keyboards.
 
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