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Like others here, I'm starting to think it has to do with a combination of heat generated by the computer, the stainless steel dome switch, and -- in the case of the 2018 models, especially -- the silicone membrane.

I wonder if the membrane embedded into the casing is susceptible to warping or expansion in the presence of heat. To drive this point, consider external keyboard covers: have you ever noticed that, over time, they lose the ability to conform to the shape of the keys? I ask this question because when I had an external keyboard cover for my previous 2017 nTB MacBook Pro, I noticed it had stretched out and even *warped* in some places. I suspect this is a result of the keyboard's thinner profile: the cover is is now closer to the top case and, in turn, the heat coming from the computer, leading to the above. When you then effectively embed a keyboard cover into the chassis itself, I'm willing to bet these effects are amplified, leading us to seeing this phenomenon much sooner.

Then consider how the heat might affect the dome switches: metal expands and contracts as it heats and cools. I suspect this and the thin profile of the switches likely leads to imperfections in the switches themselves, thereby affecting how the key hits the contact on the board. Depending on the thickness of the switches and how these imperfections might manifest (maybe causing deviations in the geometry of the switch), this might be why some keys double press or fail entirely.

Putting these two problems together à la the 2018 MBP might ultimately explain why, even with careful usage, some are getting these failures weeks or months into ownership while some are fine. Regardless of whether it's caused by deviations in manufacturing processes/standards or what have you, I really do think all of this points to an overall structural problem with the keyboard.

Here's Apple's own comparison of the switches, for reference.

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This is all speculative of course, but I can't help but think this is why.
 

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Yeah, it is definitely not grease on mine. Worn shiny in 4 months. I know it doesn't affect the usability of they keyboard, but it might have an impact on resale. Still, just a little shocked and dismayed at that degree of wear in such a short time it doesn't bode well for long term use I think.

Premium and all :confused: A big aspect of Apple is the aesthetic and this something else I didn't sign up for. I've got sub $1K Windows notebooks that same as your Dell have a better physical appearance that are over a decade old. WTF is exactly wrong with Apple now? It's just cheap at very best :(:(:(

Q-6
 
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My opinion as well. I don't eat near it. I wipe down the keyboard area with a microfiber to remove any stray dust/lint that might accumulate and use compressed air, but the result is keyboard issues on 2 2018 units.

In reality, though the whole process is patently absurd. As is the whole self-analysis procedure we are forcing ourselves to do by examining how we baby the things with kid gloves as if they are some delicate flower, rather than a mobile computer.

These are mobile devices and meant to be used in a mobile work environment. That means out of the filtered clean room, out of the office, out of the home, used outdoors, on the road, while traveling, etc.

I have never had to do anything like this on any prior Apple or PC brand computer in my life. I still have a couple of Dell's dating back to 2002/2003 and the keyboards work perfectly. Past Macs I have owned never had they keyboard issues. I have a Surface Pro I pack on my motorcycle and throw in a dusty pannier, take down dirt roads and use it outdoors exposing it to dirt, dust, ash, food, etc. I don't care what gets on that SP keyboard cover, because it is easy and "cheap" to replace if it fails. But going on 2 years, it still hasn't.

IMHO, these kinds of issues with the 2016-18 MacBook Pro are unacceptable in a machine costing this much money. It is sad when a $129 Surface Pro keyboard cover has been proving itself to be more dependable and reliable and bulletproof for daily use.
Also absurd is the amount of time to get these things fixed. You have to send the machine away for 7 to 10 days? Really? I'm not asking you to rebuild the thing from scratch--thrown on a new top case, place the screws and then give it back to me.

Are we supposed to believe Apple cannot stock and perform a keyboard fix in store for such a well known issue? Are there that many people having their keyboards fixed that there is a huge centralized queue? Who's in charge of this clown show?

I want to blame Angela Ahrendts for this, if only because I had to sit on some uncomfortable box thing in the back of the overcrowded store along with another 30 people with vacant, glazed over and dead eyes and wait 45 minutes after my scheduled appointment for a "genius" to saunter over and verify and diagnose the issue.

I'm usually one of the first to jump up and defend Apple, but after this experience, that's no longer the case. And I apologize to all of you who over the years I replied to your issue with a flippant comment equivalent to "deal with it." When you spend $2K on your machine, there should be a better experience.

Rant over.
 
This makes me nervous as I work most of the year abroad. I recently bought my first pro. Are there any tips to help with keyboard longevity besides hoping and praying? Keyboard covers may affect cooling right?
 
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This makes me nervous as I work most of the year abroad. I recently bought my first pro. Are there any tips to help with keyboard longevity besides hoping and praying? Keyboard covers may affect cooling right?

Honestly my straight up honest opinion is don’t get it hot at all. That seems to be the centralized opinion on how it breaks most frequently.
 
Honestly my straight up honest opinion is don’t get it hot at all. That seems to be the centralized opinion on how it breaks most frequently.

Haha, that shouldn't be an issue as it'll mostly be used for content consumption. Overkill but I couldn't justify spending 400 less on an Air.
 
Also absurd is the amount of time to get these things fixed. You have to send the machine away for 7 to 10 days? Really? I'm not asking you to rebuild the thing from scratch--thrown on a new top case, place the screws and then give it back to me.

Are we supposed to believe Apple cannot stock and perform a keyboard fix in store for such a well known issue? Are there that many people having their keyboards fixed that there is a huge centralized queue? Who's in charge of this clown show?

I want to blame Angela Ahrendts for this, if only because I had to sit on some uncomfortable box thing in the back of the overcrowded store along with another 30 people with vacant, glazed over and dead eyes and wait 45 minutes after my scheduled appointment for a "genius" to saunter over and verify and diagnose the issue.

I'm usually one of the first to jump up and defend Apple, but after this experience, that's no longer the case. And I apologize to all of you who over the years I replied to your issue with a flippant comment equivalent to "deal with it." When you spend $2K on your machine, there should be a better experience.

Rant over.

I had my top case replaced twice. First came back with one of the thunderbolt ports gouged out of the brand new top case, and this one seems to be okay minus a tiny cosmetic defect around the trackpad near the keyboard. Otherwise, I got the box shipped out to me within a day, sent it out.. turn around time was three days total. A day shipped, received.. repaired the same day and sent back to me the next.. I can't complain. ....besides the fact that I had to have two keyboard replacements in a matter of a week.
 
Also absurd is the amount of time to get these things fixed. You have to send the machine away for 7 to 10 days? Really? I'm not asking you to rebuild the thing from scratch--thrown on a new top case, place the screws and then give it back to me.

Are we supposed to believe Apple cannot stock and perform a keyboard fix in store for such a well known issue? Are there that many people having their keyboards fixed that there is a huge centralized queue? Who's in charge of this clown show?

I want to blame Angela Ahrendts for this, if only because I had to sit on some uncomfortable box thing in the back of the overcrowded store along with another 30 people with vacant, glazed over and dead eyes and wait 45 minutes after my scheduled appointment for a "genius" to saunter over and verify and diagnose the issue.

I'm usually one of the first to jump up and defend Apple, but after this experience, that's no longer the case. And I apologize to all of you who over the years I replied to your issue with a flippant comment equivalent to "deal with it." When you spend $2K on your machine, there should be a better experience.

Rant over.

I was helping one user out a little some contact at Apple that had helped me out in the past. Apple has his machine for weeks, 3 or 4, I can’t recall off the top of my head. They finally sent it back to him un-repaired claiming the could not replicate the problem. Fair enough, but that many weeks? To boot he also had T2 crashing issues and something else, I forget, but none of it addressed.

So that’s the other frustrating aspect. A long repair and the dang things won’t even misbehave when you most need them too :)
 
That’s taking the pro out of the MacBook. Lol

I completely agree with you trust me.
Haha, that shouldn't be an issue as it'll mostly be used for content consumption. Overkill but I couldn't justify spending 400 less on an Air.

I completely agree with you as well. Its just unfortunate that this batch of laptops is just not good enough to withstand heat.
 
So the Air is less susceptible due to the low wattage CPU? Less chance of keyboard defect via heat

Honestly I would think so. I have a MacBook Air 2018 that I bought for my wife and Ive had it for awhile and have not had any single Keyboard issues. She has played Sims on it and the machine got "warm" but not "hot" and still have not had any issues whatsoever with the keyboard. Others have mentioned heat that has caused keyboard issues and also most people complain about the E or D keys which in that area of the keyboard liesthe CPU directly under those keys so Im wondering if the heat from that CPU is causing some warping of the metal dome switches over time. When I bought a 2016 MBP, I played CS GO and immediately noticed the sticking keys when playing just after a few minutes. Now granted, the CPU and GPU were not hot at all in silicon temps for these parts, (75C and 75C) even though in raw temps that's still hot. After I was done playing and cooled the machine down, the clicking went way. Now I do understand there is also other issues that cause the sticking keys and thus there is a replacement program in effect for these issues, but I honestly believe due to the thin chassis and the way the keyboard was engineered and also how hot these parts really can get, that it is warming the metal and thats how we are seeing these issues.
 
I had my top case replaced twice. First came back with one of the thunderbolt ports gouged out of the brand new top case, and this one seems to be okay minus a tiny cosmetic defect around the trackpad near the keyboard. Otherwise, I got the box shipped out to me within a day, sent it out.. turn around time was three days total. A day shipped, received.. repaired the same day and sent back to me the next.. I can't complain. ....besides the fact that I had to have two keyboard replacements in a matter of a week.
Two? Scares me!
 
Two? Scares me!

It's not their machine.. Apple uses a third party repair service, they're getting them in and out quickly with no regard with being careful. As long as the machine passes hardware tests, it's good to go in their eyes.. I just happen to not be a fan of getting back my pristine laptop looking WAY worse than I sent it in.
 
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I agree it's always been that way and until Apple is compelled by a court of law to actually correct the issue, Apple will continue the same behaviour. Problem being now issues are becoming more wide spread...

Had my way I'd force Apple to deliver as advertised, not replace same flawed design over and over, as many of the issues Mac's have incurred over the years are heavily related to design. God forbid Apple ever do seriously get into vehicles, as they currently are incapable of designing a reliable keyboard, as you say it's in the DNA...

Q-6

That is something I hadn't thought about. Now lets think about that for a moment... who would dare get into an Apple car?
 
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This makes me nervous as I work most of the year abroad. I recently bought my first pro. Are there any tips to help with keyboard longevity besides hoping and praying? Keyboard covers may affect cooling right?

Just make sure you don't eat on top of it and just keep it clean... Sometimes you can fix the stuck keys with an air spray but you know.. It might work, most of the time it doesn't but it's worth a shot.
 
The Air uses a lesser TDP CPU than the MBP TB, but then it only has one fan vs two. So in the end it probably evens out. However, since the MBA is shipped much later than the 2016-17 KB issue being widespread, with the replacement program in place even, one would assume Apple at least has the sense to prevent the same happening on the MBA as much as they could... whereas the 2018 MBPs are somewhat stuck with older chassis constraints thus only a silicon barrier was added.
 
The Air uses a lesser TDP CPU than the MBP TB, but then it only has one fan vs two. So in the end it probably evens out. However, since the MBA is shipped much later than the 2016-17 KB issue being widespread, with the replacement program in place even, one would assume Apple at least has the sense to prevent the same happening on the MBA as much as they could... whereas the 2018 MBPs are somewhat stuck with older chassis constraints thus only a silicon barrier was added.

The MBA seems to have keyboard problems too:

 
The Air uses a lesser TDP CPU than the MBP TB, but then it only has one fan vs two. So in the end it probably evens out. However, since the MBA is shipped much later than the 2016-17 KB issue being widespread, with the replacement program in place even, one would assume Apple at least has the sense to prevent the same happening on the MBA as much as they could... whereas the 2018 MBPs are somewhat stuck with older chassis constraints thus only a silicon barrier was added.
From what I've read (limited amount of research), the MBA is using the same keyboard as the MBP, so it has the same inherent flaws and risk of failure. I don't think apple did much in terms of new design with the MBA that would mitigate the keyboard failure.
 
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