If not covered under the 1 year limited warranty (e.g., a materials defect), repair to the "cover glass" would cost $299 (with AppleCare+) or $799 without.
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Handful of Apple Vision Pro Units Develop Identical Crack in Cover Glass
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If not covered under the 1 year limited warranty (e.g., a materials defect), repair to the "cover glass" would cost $299 (with AppleCare+) or $799 without.
For starters, it needs to be way more than a few units that show the symptoms. Also, manufacturers will then gently research the problem when they start getting faulty units in their hands.
Plastic is a polymer, but this is obviously a crystalline fracture. Glass is a crystalline material.
Apple's website states, "A singular piece of three-dimensionally formed laminated glass acts as an optical surface for the cameras and sensors that view the world." Companies can bend the truth through marketing but can't call some glass if it isn't.
Except it's not a free replacement according the article. Apple is charging $300 to folks with AppleCare and $800 without AppleCare.
Marketing terms are more flexible than the Visions front. Apple keeps claiming to use Sapphire Crystal Lens Covers in iPhones. They dont, its glass.
is this Apple's legendary commitment to quality we keep hearing about
A small number of Apple Vision Pro owners have claimed that their headsets developed a hairline crack down the middle of the front cover glass, despite having never been dropped or mishandled.
The first report was posted in the subreddit /r/VisionPro about 18 days ago, and several more have appeared in the last week. All of the images show a distinctly similar vertical hairline crack above the nose bridge, implying that the damage is occurring at a particular point of tension, where the curvature of the laminated glass is most pronounced.
We were unable to find additional similar reports on social media, on Apple's online Support Community, or in the MacRumors forums, suggesting that this is quite possibly a manufacturing defect limited to a small batch of units, rather than a widespread problem.
The reports all mention that the crack became visible suddenly and for no apparent reason, after the headsets had been connected to the external battery pack and stored overnight (some in Apple's Travel Case) with the soft front cover attached.
One theory is that the crack is due to pressure exerted on the glass when tightening the straps, which is causing "bowing" of the surrounding frame. Others speculate that the problem may be due to an overheating issue which is expanding the glass and leading it to crack at its weakest point. Given that the battery is external to the headset, any heat generated would presumably need to be caused by a background software process gone haywire.
Apple's documentation states that Apple Vision Pro continues to draw power from the battery pack when it is not in use, allowing the device to sync mail, photos, and other data. If the headset isn't worn for 24 hours, Vision Pro powers down automatically.
With AppleCare, the deductible fee for a cover glass repair costs $300. Without AppleCare coverage, the same repair costs $800. Some of the owners affected say they have contacted Apple Support and have been asked to pay the repair costs, since the crack has not officially been identified as a manufacturing defect.
Apple typically introduces special repair programs for products that have a recognized hardware issue, but Apple is unlikely to undertake an internal manufacturing probe unless reports of identical defects become more widespread. Anyone with the same issue is advised to contact Apple Support and escalate their case to increase the likelihood that Apple sees a potential problem requiring a formal investigation.
Article Link: Handful of Apple Vision Pro Units Develop Identical Crack in Cover Glass
Oh thank god i cant afford the thing cause id be super pissed if i spent 4000 plus dollars on it and it cracked on its own. The next version (Or the lite version) desperately needs to ditch the glass front and that idiotic EyeSight feature. Its totally pointless, looks horrible, drains resources like battery and processing power, and all for what?
Apple, save us the money and make a better product by ditching useless features, make it out of plastic, thus making it lighter, and i'll bet you anything if they made it out of a high grade light plastic and ditched EyeSight, you'd reduce the cost by a thousand dollars easily and this would make it more affordable (and confortable because of the reduced weight) to the general public thus adding to mass adoption!
Apple, save us the money and make a better product by ditching useless features, make it out of plastic, thus making it lighter, and i'll bet you anything if they made it out of a high grade light plastic and ditched EyeSight, you'd reduce the cost by a thousand dollars easily and this would make it more affordable (and confortable because of the reduced weight) to the general public thus adding to mass adoption!
I wouldn’t be surprised if they missed it during their testing. Apple is infamous for some other faulty designs: the iPhone 4 antenna or the butterfly keyboard to name a few.
Considering that it’s their brand-new product for a completely new category, they will try downplaying this as much as possible.
Last week I saw the Vision Pro in person and I gotta say that the headband fabric didn’t impress me at all. It’s not bad per se, but it doesn’t look or feel premium at all either.
Considering that it’s their brand-new product for a completely new category, they will try downplaying this as much as possible.
Last week I saw the Vision Pro in person and I gotta say that the headband fabric didn’t impress me at all. It’s not bad per se, but it doesn’t look or feel premium at all either.
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Yeah you are right, the most important thing they will learn is that it is not a viable product and might choose to dedicate their resources to more sensible products instead and discontinue this nonsense.
And this is how Apple will make their money.. through repairs.. Seriously what do they do in QA environment? wear it for 10 mins then take it off and chat and then hours later wear it again?
Seems to me like a pretty popular opinion tbh.
The multi-million dollar question is whether all the AVP with this defect are from the same batch or from multiple production runs. It's a big nothing if it's just one batch that has the defect. Could be as simple as someone having a bad day. If it's from multiple different assemblies, that might indicate a design flaw.
They shouldn't be surprised that their $3500 product is defective? Why do we give Apple this leeway? "It's a beta product, it's supposed to be bad!" Um, no? Maybe if it truly is a "development product" it should've been $500 to get as many people as possible buying it...
This!!! This is the ONLY issue, that Apple needs to repair something that should clearly be covered under the warranty. There is no point of impact on any of these, and the cracks are under an entire layer of plastic, so it should be covered according to Apple’s warranty (I believe one report said they got it fixed for free). For anyone who has this issue, be sure to raise hell with Apple until they cover it for free, you do not need to pay for this.
Everyone is making a big deal out of there being some sort of “Crackgate” and trying to win fake internet points making jokes and one upping each other.
But lets get the facts straight instead of throwing around logical fallacies.
1. There has not been any confirmed widespread defect, a few reports is not enough to assume some bigger issue.
2. Unless you were born yesterday, every single manufactured product on the planet has flaws which are not caught by the quality check before it is shipped to the customer. This is normal and is the exact reason why THERE IS A WARRANTY.
3. Even though this is not widespread, if it does turn out there is indeed a widespread defect, then it would also be covered UNDER THE WARRANTY.
🤦♂️ I really hate the internet.
From that photo angle it looks like a pair of butt cheeks. The crack down the middle doesn't look so bad now, does it. Of course that would mean that the people wearing it have an ass face so you know, pros and cons. 
This is a chance I took when doing the 14 day "trial". At the end I couldn't get that thing in the box fast enough and was further relieved when Apple said they received my return. I've been down this road with Apple and when they decide not to cover shoddy hardware, their mind is made up and no amount of support escalation will change that. My 2017 MacBook Pro with a bad display cable is living proof as it sits on my desk as a paper weight.