Become a MacRumors Supporter for $25/year with no ads, private forums, and more!

PumpkingKing

macrumors member
Original poster
Nov 8, 2018
93
36
QLD, Australia
Listed as a feature available on the apple website, as well as verified a feature by talking to apple support, it is almost impossible for me to activate Hey Siri while playing music above level 2 volume. Obviously the volume of the music interferes with the mic's ability to pick up voice, so my question to apple is, why is it listed as a feature?

Is anyone able to actually activate Hey Siri on their phone while playing music at anywhere between 3 to max volume?
 

akash.nu

macrumors G3
May 26, 2016
9,277
10,970
I don’t use Siri at all but when you say - volume 3 - mention the audio source as well, volume levels are different on different devices.
 
Comment

Dukins

macrumors member
Jun 17, 2016
39
12
IndiaNAPolis
Never been able to activate Siri when playing music. Wish this was a feature. I’ve given up on the idea at this point.
 
Comment

PumpkingKing

macrumors member
Original poster
Nov 8, 2018
93
36
QLD, Australia
Maybe on the HomePod it's a feature, but it's never worked on the iPhone or iPad's.
It is not specified anywhere on the Apple website as to which devices it is supported on. It has been confirmed by two separate Apple support agents that it is an available feature for iPhone. Strange.
 
Comment

OTACORB

macrumors 68000
Jun 21, 2009
1,531
1,027
Central, Louisiana
It is not specified anywhere on the Apple website as to which devices it is supported on. It has been confirmed by two separate Apple support agents that it is an available feature for iPhone. Strange.

Well you got two Apple support agents that didn't know what they were talking about and that isn't really a big shocker. It works fine on the HomePod, but as I said... I've never been able to get it to work on iPhone's or iPad's while playing music. The reason is the mic is drowned out by the sound. Whereas the homePod has multiple mics and they are located where the music doesn't drown them out. HomePod sound is bottom firing and mics are at the top.
 
  • Like
Reactions: PumpkingKing
Comment

PumpkingKing

macrumors member
Original poster
Nov 8, 2018
93
36
QLD, Australia
Well you got two Apple support agents that didn't know what they were talking about and that isn't really a big shocker. It works fine on the HomePod, but as I said... I've never been able to get it to work on iPhone's or iPad's while playing music. The reason is the mic is drowned out by the sound. Whereas the homePod has multiple mics and they are located where the music doesn't drown them out. HomePod sound is bottom firing and mics are at the top.
True, not a shocker that they wouldn't, though iPhones have 3 microphones, which includes one on the back of the device away from the speakers entirely, seeing as both are front firing. If it WAS a feature, wouldn't it be / shouldn't it be utilizing the back microphone for Siri and therefore allowing Hey Siri to work during playback?
 
Comment

OTACORB

macrumors 68000
Jun 21, 2009
1,531
1,027
Central, Louisiana
True, not a shocker that they wouldn't, though iPhones have 3 microphones, which includes one on the back of the device away from the speakers entirely, seeing as both are front firing. If it WAS a feature, wouldn't it be / shouldn't it be utilizing the back microphone for Siri and therefore allowing Hey Siri to work during playback?

Seems logical to me that it would work that way, but as we both know it doesn't. I just don't think that one or even 3 total microphones are enough or perhaps aren't tweaked properly to work. HomePod has a 6 microphone array for far-field Siri. They are designed to hear that "Hey Siri" command and then they mute down the sound. Although in my use I've already asked it what I needed before it mutes and 9 out of 10 times it gets it right. Provided I am clear when I say it.
 
  • Like
Reactions: PumpkingKing
Comment

akash.nu

macrumors G3
May 26, 2016
9,277
10,970
True, not a shocker that they wouldn't, though iPhones have 3 microphones, which includes one on the back of the device away from the speakers entirely, seeing as both are front firing. If it WAS a feature, wouldn't it be / shouldn't it be utilizing the back microphone for Siri and therefore allowing Hey Siri to work during playback?

The microphone on the back is for noise cancelling. Not a normal microphone for voice input.
 
  • Like
Reactions: OTACORB
Comment

PumpkingKing

macrumors member
Original poster
Nov 8, 2018
93
36
QLD, Australia
The microphone on the back is for noise cancelling. Not a normal microphone for voice input.
I'm not an expert in microphones, I don't claim to know much about them. So with the noise cancelling one, I can still record audio with it. Are you saying that it cannot take voice input for processing specifically?
 
Comment

akash.nu

macrumors G3
May 26, 2016
9,277
10,970
I'm not an expert in microphones, I don't claim to know much about them. So with the noise cancelling one, I can still record audio with it. Are you saying that it cannot take voice input for processing specifically?

The microphone on the back only works as audio input when your main camera is active. Siri commands normally go through the microphone at the bottom.

Try these troubleshooting steps.

https://support.apple.com/en-gb/HT203792

Either way, the feature might not be available on iPhone anyway, as others have suggested.
 
  • Like
Reactions: PumpkingKing
Comment
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.