I'm curious as to how they would get the machine to do this?
Do they have to re-create the image in Illustrator and somehow get the machine to read the file?
Can someone explain it to me lol.
The best way to do your graphic is as a Vector file. While Illustrator will do this, most trophy/engraving shops actually use Corel Draw.
The laser itself is exactly like a printer. You just "print" to it. There are additional settings in the driver to control speed and power. There's typically 2 tips of lasering.. Raster which is etching and vector which is cutting.
My wife has a little engraving business and I just moved her to a Macbook. She uses Corel Draw with Fusion and it works great.