I don't write such long and involved emails to execs in the company that I work for let alone taking this much time to write to strangers.
Don't people have jobs anymore?
Don't people have jobs anymore?
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If you emailed Tim, Angela, or both about this mess please post here
- Thread starter martinctv
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Yes I would have liked to know that I could have a watch on launch day even if the band was white instead of black. Why? Because Apple is taking them back for exchange.
I chose the SS 42mm BSB because it was the cheapest SS config. I plan to buy other 3rd party straps later.
So that's like me buying a pepperoni pizza because pizza parties typically never run out of that. And if they did, I sure as hell would like them to tell me ahead of time.
As we have seen in the past, Apple is VERY bad at predicting what the popular flavor will be.
/iphone5sGold
Their watch failure is no surprise, especially with eleventy billion different configurations.
/iphone5sGold
Their watch failure is no surprise, especially with eleventy billion different configurations.
It's frankly absurd to call it a failure. The notion that Apple shouldn't start taking preorders until they have stock on hand to deliver every conceivable watch/band combination on day 1 is just foolish.
If you do, please cc your inquiry/comment to sjobs@apple.com. I seriously think he is alive and playing poker with Elvis somewhere. Or bashing Cook's head asking him what happened to the release.
And you would have no basis for being upset. They didn't make any commitment to deliver your pizza before someone else's. They committed to deliver it between 7 an 8. There are lots of reasons why a first ordered/first delivered system is inefficient and should not always be followed (e.g., multiple orders that can be delivered on one trip getting priority over a single order at a more distant location).
I have just sent this to Tim. I think Angela is part of the problem frankly so I don't think I will send it to her. I've never before felt this let down by Apple and it's worrying me for their future..
Dear Tim,
Thank you for taking the time to read this. I currently have a MacBook 1.3GHz and two Apple watches on order. One watch for me, a Steel black link or SBL (as it shall henceforth be known as if anything needs an acronym, it's that watch) and a sport with blue band for my son. The sport was supposed to be delivered last night but wasn't, I won't bore you with the details of that painful experience..
I'm not really bothered about the time it's going to take my SBL to arrive, or the lack of information from Apple about why that exact combination is taking so long. (though that is a little disappointing)
What really worries me and has caused me to write my first email to a CEO over in twenty years of being a "consumer" in my own right, is that Apple seem to be changing the way they do business with their customers.. Your retail stores are no longer the centre of everything.. With the launch of the watch and the new MacBook (which you can't even see in UK retail stores) you are pretty much removing the stores from the equation of product fulfilment of your newest products. In the UK we are unable to get things delivered to the stores for pickup anymore. Indeed, the only options I had for all three of my recent purchases were either delivery to my home address or to local pickup points.. Those being a newsagent I have never been into, small post offices or a local petrol station. I don't really want the best part of £3,000 worth of product pushed into in a locker in a petrol station carpark or handed to a newsagent to "store" for me in a tiny back room amongst all the other stock they have..
Where is the Magic in this? Where are the blue shirted smiley faces of your retail staff clapping the first owners who walk in to pick up their pre-ordered watch, who can share and help in the delight we feel as we first put on and switch on that gleaming hunk of steel and sapphire or unwrap that piece of amazing design and glorious miniaturisation that is the new macbook..
No, these days you are making me either sit at home all day feeling miserable and apprehensive about having to rely on the UK's most unreliable of industries or stand in a line in a post office behind people collecting their welfare/benefits, collecting my "lifestyle" products and trying to get out of the store as quickly as possible without anyone seeing me.. I'm not collecting 5 kilo's of heroin, yet in this scenario I'd probably rather be caught carrying that out of the shop by the people in it!
This is a slippery slope, Tim, please realise that and get off it as quickly as possible. I love the magic and theatre of an Apple Store. The helpfulness of your staff and feeling you get knowing that everyone around you at that point feels the way you do and is as excited as you are.. With these purchases that's just gone.. I am probably going to cancel my other two orders until I can either buy them in store or online with in-store pick up. I really want both but after my recent experience with how Apple ships product, I am not sure I will get them in one piece..
Please, bring back the magic! Thanks in advance,
Kind regards,
Dear Tim,
Thank you for taking the time to read this. I currently have a MacBook 1.3GHz and two Apple watches on order. One watch for me, a Steel black link or SBL (as it shall henceforth be known as if anything needs an acronym, it's that watch
) and a sport with blue band for my son. The sport was supposed to be delivered last night but wasn't, I won't bore you with the details of that painful experience.. I'm not really bothered about the time it's going to take my SBL to arrive, or the lack of information from Apple about why that exact combination is taking so long. (though that is a little disappointing)
What really worries me and has caused me to write my first email to a CEO over in twenty years of being a "consumer" in my own right, is that Apple seem to be changing the way they do business with their customers.. Your retail stores are no longer the centre of everything.. With the launch of the watch and the new MacBook (which you can't even see in UK retail stores
) you are pretty much removing the stores from the equation of product fulfilment of your newest products. In the UK we are unable to get things delivered to the stores for pickup anymore. Indeed, the only options I had for all three of my recent purchases were either delivery to my home address or to local pickup points.. Those being a newsagent I have never been into, small post offices or a local petrol station. I don't really want the best part of £3,000 worth of product pushed into in a locker in a petrol station carpark or handed to a newsagent to "store" for me in a tiny back room amongst all the other stock they have.. Where is the Magic in this? Where are the blue shirted smiley faces of your retail staff clapping the first owners who walk in to pick up their pre-ordered watch, who can share and help in the delight we feel as we first put on and switch on that gleaming hunk of steel and sapphire or unwrap that piece of amazing design and glorious miniaturisation that is the new macbook..
No, these days you are making me either sit at home all day feeling miserable and apprehensive about having to rely on the UK's most unreliable of industries or stand in a line in a post office behind people collecting their welfare/benefits, collecting my "lifestyle" products and trying to get out of the store as quickly as possible without anyone seeing me.. I'm not collecting 5 kilo's of heroin, yet in this scenario I'd probably rather be caught carrying that out of the shop by the people in it!
This is a slippery slope, Tim, please realise that and get off it as quickly as possible. I love the magic and theatre of an Apple Store. The helpfulness of your staff and feeling you get knowing that everyone around you at that point feels the way you do and is as excited as you are.. With these purchases that's just gone.. I am probably going to cancel my other two orders until I can either buy them in store or online with in-store pick up. I really want both but after my recent experience with how Apple ships product, I am not sure I will get them in one piece..
Please, bring back the magic! Thanks in advance,
Kind regards,
This letter would have carried a ton more weight if you had spelled "their" correctly. "Their" refers to people "there" refers to location.
Yes I would have liked to know that I could have a watch on launch day even if the band was white instead of black. Why? Because Apple is taking them back for exchange.
I chose the SS 42mm BSB because it was the cheapest SS config. I plan to buy other 3rd party straps later.
So that's like me buying a pepperoni pizza because pizza parties typically never run out of that. And if they did, I sure as hell would like them to tell me ahead of time.
There's a difference between food and an electronic gadget. People need to eat. It blows my mind that someone would order a configuration they don't want just because they HAVE to have something on a certain day. And if enough people did that then THAT configuration would quickly sell out and people would have a delay on something they didn't really want.
I have just sent this to Tim. I think Angela is part of the problem frankly so I don't think I will send it to her. I've never before felt this let down by Apple and it's worrying me for their future..
Dear Tim,
Thank you for taking the time to read this. I currently have a MacBook 1.3GHz and two Apple watches on order. One watch for me, a Steel black link or SBL (as it shall henceforth be known as if anything needs an acronym, it's that watch
I'm not really bothered about the time it's going to take my SBL to arrive, or the lack of information from Apple about why that exact combination is taking so long. (though that is a little disappointing)
What really worries me and has caused me to write my first email to a CEO over in twenty years of being a "consumer" in my own right, is that Apple seem to be changing the way they do business with their customers.. Your retail stores are no longer the centre of everything.. With the launch of the watch and the new MacBook (which you can't even see in UK retail stores
Where is the Magic in this? Where are the blue shirted smiley faces of your retail staff clapping the first owners who walk in to pick up their pre-ordered watch, who can share and help in the delight we feel as we first put on and switch on that gleaming hunk of steel and sapphire or unwrap that piece of amazing design and glorious miniaturisation that is the new macbook..
No, these days you are making me either sit at home all day feeling miserable and apprehensive about having to rely on the UK's most unreliable of industries or stand in a line in a post office behind people collecting their welfare/benefits, collecting my "lifestyle" products and trying to get out of the store as quickly as possible without anyone seeing me.. I'm not collecting 5 kilo's of heroin, yet in this scenario I'd probably rather be caught carrying that out of the shop by the people in it!
This is a slippery slope, Tim, please realise that and get off it as quickly as possible. I love the magic and theatre of an Apple Store. The helpfulness of your staff and feeling you get knowing that everyone around you at that point feels the way you do and is as excited as you are.. With these purchases that's just gone.. I am probably going to cancel my other two orders until I can either buy them in store or online with in-store pick up. I really want both but after my recent experience with how Apple ships product, I am not sure I will get them in one piece..
Please, bring back the magic! Thanks in advance,
Kind regards,
Much better then my email. Thank you for getting the point of the thread.
All the time. Their logistics are far more reliable than the crap I encountered yesterday and their lockers are never usually in petrol station carparks.. I also rarely order things this expensive from them.. That's what stores are for..! Oh, wait.
I'm sure if you ordered pizza you don't NEED to eat at the moment...just like we don't NEED an Apple watch at the moment.
You all are missing the point of first in first out and customer service.
Two emails. No response. No point in posting the emails. Just disappointed that I woke up at 2:45am EST for no reason.
Ordered a Aluminum Silver Sport with blue band on Thursday and its arriving Monday, so I'll live.
Ordered a Aluminum Silver Sport with blue band on Thursday and its arriving Monday, so I'll live.
That's what people write emails about?
I often thought about emailing about the need to drop several tons of activated charcoal into the air conditioning systems of the Apple Stores. I mean, it stinks in there, it's like people visiting Apple Stores never take a shower or brush their teeth. This is what I'm hoping Angela Ahrendts will fix.
I often thought about emailing about the need to drop several tons of activated charcoal into the air conditioning systems of the Apple Stores. I mean, it stinks in there, it's like people visiting Apple Stores never take a shower or brush their teeth. This is what I'm hoping Angela Ahrendts will fix.
I was merely jus geting mi numers from this forum. Thunks for the spelling sugestion an sticing to the point of the thred. Ill be sur to mention you by name in mi next email to tim.
I have just sent this to Tim. I think Angela is part of the problem frankly so I don't think I will send it to her. I've never before felt this let down by Apple and it's worrying me for their future..
Dear Tim,
Thank you for taking the time to read this. I currently have a MacBook 1.3GHz and two Apple watches on order. One watch for me, a Steel black link or SBL (as it shall henceforth be known as if anything needs an acronym, it's that watch
I'm not really bothered about the time it's going to take my SBL to arrive, or the lack of information from Apple about why that exact combination is taking so long. (though that is a little disappointing)
What really worries me and has caused me to write my first email to a CEO over in twenty years of being a "consumer" in my own right, is that Apple seem to be changing the way they do business with their customers.. Your retail stores are no longer the centre of everything.. With the launch of the watch and the new MacBook (which you can't even see in UK retail stores
Where is the Magic in this? Where are the blue shirted smiley faces of your retail staff clapping the first owners who walk in to pick up their pre-ordered watch, who can share and help in the delight we feel as we first put on and switch on that gleaming hunk of steel and sapphire or unwrap that piece of amazing design and glorious miniaturisation that is the new macbook..
No, these days you are making me either sit at home all day feeling miserable and apprehensive about having to rely on the UK's most unreliable of industries or stand in a line in a post office behind people collecting their welfare/benefits, collecting my "lifestyle" products and trying to get out of the store as quickly as possible without anyone seeing me.. I'm not collecting 5 kilo's of heroin, yet in this scenario I'd probably rather be caught carrying that out of the shop by the people in it!
This is a slippery slope, Tim, please realise that and get off it as quickly as possible. I love the magic and theatre of an Apple Store. The helpfulness of your staff and feeling you get knowing that everyone around you at that point feels the way you do and is as excited as you are.. With these purchases that's just gone.. I am probably going to cancel my other two orders until I can either buy them in store or online with in-store pick up. I really want both but after my recent experience with how Apple ships product, I am not sure I will get them in one piece..
Please, bring back the magic! Thanks in advance,
Kind regards,
Also wrote an email similar to this. While I'am disappointed that my order is arriving in 4-6 weeks after 3 minutes of the preorder going live. I'm more disappointed with the way Apple is changing the way due business as well. I would have loved in store pickup for the Watch. I miss the old style launches, talking all things Apple with people in line, the good old days ya know...
That's what my email was about. I never heard anything back, I don't expect to either.
No, it does not. Members of MacRumors are not randomly sampled by the population that ordered the watch. Rather, they deliberately decide to post on this forum, which definitely skews the representativeness of the sample.
No conclusion can be made based on whatever people post over here.
To the OP I couldn't read through all of this self entitled nonsense to be honest. You'll get your watch when it's available and they owe you nothing.
Let's be honest. None of us NEED the watch. We want it and that's fine and nothings wrong with that but you're not entitled to get it.
Let's be honest. None of us NEED the watch. We want it and that's fine and nothings wrong with that but you're not entitled to get it.
I emailed Tim on Thursday night and got a phone call and an email response from "Online Store Executive Relations." At least they didn't ignore me. She could not provide any further info on my order, but said she would keep an eye on it for me and stay in contact.
If none of them were delivered on 4/24, what exactly is it that lots of us got from UPS yesterday?
I'm afraid that all this is going to accomplish is Apple being even more vague with launch dates in the future. "Order today! The Apple 2 Watch will begin shipping in mid April"
I wouldn't be surprised if they bring it back in future releases, and if the MacBook goes back to being in stores at launch day, as well. This was an unusual set of circumstances in which they had limited supplies of both because of production issues and had to make a decision to go with online-only launches.
The MacBook forum has posts from people annoyed that Best Buy has MacBooks in stock in their stores (only the base model) but Apple does not. Similarly, this forum has posts from people annoyed that some people got their watches yesterday and others did not. However, on the whole, both the Watch and the MacBook seem to be shipping earlier than the estimates provided by Apple. Some people got their 1.3GHz BTO MacBooks yesterday, too.
You're picking what I said out of context, why not try reading what was quoted back and forth?
I don't know with 900,000 plus hits on one of the Watch threads is a big sample. It's also free solid data that any smart company would poach.