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iOS 8.0.1 Causing No Service, Touch ID Issues on iPhone 6/6 Plus, Apple Support Recommends iTunes Restore

distemp said:
It's incredible the amount of victim blaming that happens here. Pull your head from your ass and reassess the situation because someone installing an update under circumstances that you, personally, don't approve of doesn't mean that person deserves to have issues with their device.
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Thanks for that.
 
marvz said:
All the carriers are to blame. They probably had iOS 8.0.1 for a few days and didn't noticed that you can't place a call?!
WTF?
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There is no way that all the carriers dropped the ball, this is an apple issue. Something with distribution, they probably tweaked something that resulted in issues. How long could the carriers have had 8.0.1 in their hands for the 6 and 6+ since the phone was just released friday.
 
lulla01 said:
There is no way that all the carriers dropped the ball, this is an apple issue. Something with distribution, they probably tweaked something that resulted in issues. How long could the carriers have had 8.0.1 in their hands for the 6 and 6+ since the phone was just released friday.
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Right. The carriers wouldn't also break touchID
 
Downloaded and installed update on iPhone 5 and all is well. :) Downloaded update on iPad Mini Retina and iPad Mini but then have 'unable to verify update' when attempting to 'Install Now'. Apple turns to chit? :(
 
69Mustang said:
I feel bad for those affected by the update but it was morbidly and comically fascinating to watch the previous thread morph from "Apple is great for doing this so quickly", "Only Apple would do this for their customers", and "This is why I love Apple" to "OMFG" in a matter of minutes.
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No good deed goes unpunished.
 
Wasn't there some people that said they got a carrier update immediately on turning on their new iPhone 6 handsets? I wonder if some people NOT getting this carrier upgrade would cause these issues.
 
what is going on with Apple?

keynote mess up, U2, stuff delayed, stuff rebranded as "beta" for some, parts not out for another half year causing all kind of confusion and now this
 
Now the lines around the block at Apple Stores are for Genius appointments to restore iPhones :(
 
Guys stop acting so entitled. Clearly as customers, you're supposed to debug every software release before installing it on your phone! This isn't apple's fault at all.
 
clausbvc said:
It is not entirely correct to say that the update does not cause trouble. Even updating is difficult.
I got the following message after downloading, and no trick on settings, restarting (all combinations) will make me continue to install.

I suspect either broken file or that Apple has taken down verification service for the moment.

But can I delete the update file and how?
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It's because apple pulled the update. It's been killed by apple.

You can manually delete the file. Settings, general, usage, manage storage, and tap on OS upgrade and delete it.
 
I've written this up for iPhone users to restore back to 8.0, feel free to share it.

Apple has pulled iOS 8.0.1 from the Developer Center and it is also no longer available via an over-the-air download. Got iOS 8.0.1 and have had the Touch ID and Cellular NO SERVICE issues? Here is how to fix that for the iPhone by reverting back to iOS 8.0.

1. Based on the model number of your iPhone, you will be able to identify which iOS firmware file you need to download. You can find model number on the iPhone’s back cover.

iPhone 4s Model Number(s): A1387 ; A1431
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05612.20140917.FB40v/iPhone4,1_8.0_12A365_Restore.ipsw

iPhone 5 Model Number: A1428
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05342.20140917.ZPfIL/iPhone5,1_8.0_12A365_Restore.ipsw

iPhone 5 Model Number(s): A1429 ; A1442
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05524.20140917.0wBls/iPhone5,2_8.0_12A365_Restore.ipsw

iPhone 5c Model Number(s): A1456 ; A1532
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05607.20140917.0Rk5V/iPhone5,3_8.0_12A365_Restore.ipsw

iPhone 5c Model Number(s): A1507 ; A1516 ; A1526 ; A1529
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05340.20140917.F1SK7/iPhone5,4_8.0_12A365_Restore.ipsw

iPhone 5s Model Number(s): A1433 ; A1533
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05671.20140917.dyJlj/iPhone6,1_8.0_12A365_Restore.ipsw

iPhone 5s Model Number(s): A1457 ; A1518 ; A1528 ; A1530
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05446.20140917.vuup2/iPhone6,2_8.0_12A365_Restore.ipsw

iPhone 6 Plus Model Number(s): A1522 ; A1524
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05555.20140917.YWW0v/iPhone7,1_8.0_12A366_Restore.ipsw

iPhone 6 Model Number(s): A1549 ; A1586
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05647.20140917.b0n9s/iPhone7,2_8.0_12A365_Restore.ipsw

2. Plug your device into your computer

3. Turn off the device by holding the Sleep/Wake or Power button and swiping it off

4. Hold the power button for 3 seconds

5. Begin holding the Home button without releasing the Sleep/Power button for 10 seconds

6. Release the power button and continue holding the home button until you get a popup from iTunes that your device is recognized as being in recovery mode.

7. Now hold down the (Mac Option/Alt) (Windows: Shift) Key and click on the Restore button. In the navigation sheet that appears locate the ipsw file you just downloaded and click Choose. Again, this will wipe out all the data on it so be sure to have a backup.

8. Be patient and wait for the installation process to be completed by iTunes

9. Once the restore is completed you can select your backup or treat the device as a new device.

Here’s another important note (which Windows users should pay particular attention to; also, this is something that only applies if the user chooses to look for the desired IPSW file on the Internet). Your browser may change the IPSW file into a .zip file. For example, Microsoft’s Internet Explorer does this, if used to download the firmware bundle. This doesn’t mean it’s unusable. Instead of wasting time switching web browsers, just rename the file to end in “.ipsw” and iTunes will accept it.
 
princered said:
All of this negative news about Apple is disappointing. I was extremely disappointed by iOS 8, maybe it just wasn't ready for release. It doesn't run as efficiently as iOS 7 although I like the new features. My iPhone 5s and 3rd Gen iPad have been glitchy. I was waiting for an update to come out and now I hear that there are even more issues. Apple needs to slow down and get everything together and be patient. I'd rather wait longer for a flawless product than receive glitchy software.

I hope that whomever is responsible takes responsibility and ensures that this problem is not only fixed, but nothing similar happens again.
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The problem for the iOS engineers is that iOS is necessarily tied to new iPhones, and Apple is not going to move their iPhone release date very far from the September timeframe since that is optimal for marketing and sales. I'm not excusing it because it's clear iOS 8 was in fact rushed and not ready for prime time, but they really are hamstrung by the iPhone/iPad release schedules, and to some extent also ties to OS X.

There's so much major new stuff in iOS 8, including Extensions (and third-party keyboards), HealthKit, HomeKit, iCloud Drive/Photos, Continuity/Handoff, Apple Pay, new device screen sizes and scaling, etc. Not to mention Apple Watch and I would bet you anything that some of the iOS/OS X people were pulled off of those to work on the Apple Watch OS. I really think they are just spread too thin right now, getting a little unfocused, and unfortunately, it's showing in the products and services.

It's definitely not too late to recover, iOS 8 can and most likely will be great, but they really need to get back to focused product development with comprehensive testing (before it gets in the public realm), and overhaul their perpetually dreadful web services department.
 
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