Don’t waste your time. Just spent 30 minutes back and forth with them via DM to get the basic “turn the phone off and back on” to see if that helps generic troubleshooting. It’s a generic message and not specific to this issue.
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iPhone 12 Pro iPhone 12 Pro Connectivity Issues
- Thread starter techishi
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Totally. That wasn’t aimed at your comment at all. I got excited as well and was just setting expectations and saving some time for people. But ymmv.
I can't believe both ends Verizon and Apple blowing this off smh! This is making me not won't to preorder 12 Pro Max for me and hubby. Then have to wonder will those phones have the same issues? I guess I'll wait it out..
No issues over the last couple of days. The real test will be a trip to maine this weekend. But that’s after the 15 days. If it doesn’t work abs I constantly drop signal. I won’t know what to do...
My 12pro receives a 5g signal outside (currently set on 5G auto) but when I walk indoors it changes to LTE but no data is downloaded or it is extremely slow. It is not the LTE signal as my wife’s iphone 10 works just fine indoors in same building, the issue is only on the 12pro. No troubleshooting steps cure the 12pro but randomly it sometimes works indoors with LTE. I am sitting outside typing this with a steady 5G signal. I assume the issue will be eventually resolved by Apple and/or Verizon but it is frustrating they are slow to acknowledge there is a 12pro specific issue.
It’s occurring on AT&T too, and others on t mobile have reported this issue too. Happens to those with 5G toggled off too.
I’m in the San Francisco Bay Area. My 12 Pro‘s connectivity and speed is more than double my previous 11 Pro. Looks like it may be regional. I’m on Verizon.
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I couldn’t take it no more I just left Verizon and went to ATT I’m having no problems and great reception better than what I did with Verizon in NYC
So Verizon sent me a new SIM card. I currently haven’t had any issues with dropping. Should I switch sims?.
Hang on to it for now and wait for 14.2 to be released by Apple. Maybe that will fix the bulk of the issues. If it does, then swap the sim card.
An update for you guys, I swapped my SIM card reactivated the 12pro and since have had no issues. I really didn't think it was a sim issue? Phone is working very well now though.
I received a 12P on launch, no issue with my VZW connection until yesterday. I've experienced 100% service loss for two days now. I'm not an unlimited plan customer and use the shared 10GB plan and I moved my SIM from my XS Max directly to the new 12P - no new SIM for me at this point. I also am in an area without 5G service.
I will most likely try a new VZW SIM if the problem persists.
I will most likely try a new VZW SIM if the problem persists.
Yea that’s what I’m thinking. They had a “return “ label so I don’t know if I hav e to return the old one or not?
Another update, going on over a week without any issues whatsoever.
I’m really not convinced this is a SIM issue, something to do with the network/towers/location. As mentioned above they are (were?) working on their ‘Nationwide 5G’ rollout. But they are also completely dropping CDMA (3G) support. I’m also wondering if that had anything to do with it.
I’m assuming by lack of updates here things are mostly getting better for people. Still a shame Verizon/Apple can’t relay some info to customers.
I’m really not convinced this is a SIM issue, something to do with the network/towers/location. As mentioned above they are (were?) working on their ‘Nationwide 5G’ rollout. But they are also completely dropping CDMA (3G) support. I’m also wondering if that had anything to do with it.
I’m assuming by lack of updates here things are mostly getting better for people. Still a shame Verizon/Apple can’t relay some info to customers.
Consider yourself lucky. I did see some reports that there were improvements in the Boston area. I'm in CT and haven't noticed anything better. At this point, I feel defeated. Hasn't been as bad on iOS 14.2 RC, but still drops a handful of times a day.
Contacting both Apple and Verizon has been useless. All the reps I've spoke with are not aware of any issues, and they defer to the other company for further assistance. The lack of customer support has left the biggest sour taste in my mouth. On the Reddit thread, there have been a couple reps acknowledging there's a known issue, and Verizon and Apple are working together to fix. I am hoping that is true.
My thinking is that a software update is in the works, and the companies are trying to avoid bad PR. But who knows. I'll keep my device because it hasn't been severely impactful to me, but for those that rely heavily on your phone for work, I strongly recommend to avoid purchasing an iPhone 12 until they sort this all out.
Contacting both Apple and Verizon has been useless. All the reps I've spoke with are not aware of any issues, and they defer to the other company for further assistance. The lack of customer support has left the biggest sour taste in my mouth. On the Reddit thread, there have been a couple reps acknowledging there's a known issue, and Verizon and Apple are working together to fix. I am hoping that is true.
My thinking is that a software update is in the works, and the companies are trying to avoid bad PR. But who knows. I'll keep my device because it hasn't been severely impactful to me, but for those that rely heavily on your phone for work, I strongly recommend to avoid purchasing an iPhone 12 until they sort this all out.