This is like the XS Max all over again.
Right now, my husband’s phone says it’s on 5G, but his data speeds are slower than my 11 Pro Max on LTE. So we had a wonderful 3 1/2 hour conversation with Verizon and Apple, because one Verizon rep sent us over to Apple Customer Care unknowingly to us, lol! After Apple told us that all of the issues were with Verizon and sent us back to Verizon, we learned about the nationwide issue with Verizon’s network. The tech support rep opened a ticket with no ETA for when it would be fixed, but updates will provided via text.
Since he’s paying for 5G service he can’t access, he’s looking for some credit, but of course that remains to be seen.
As for the in-home WiFi, his phone did not stay on the 2.4GHz band, but because I block new devices from connecting, I thought the issue was my router settings. I allowed his device and put him on the 5GHz band and he’s been fine ever since.