This is a sh**show. No one knows, no one wants to be held accountable. Someone needs to own this, fix and move on.
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iPhone 12 Pro iPhone 12 Pro Connectivity Issues
- Thread starter techishi
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I have wasted so many hours on this you have no idea. The calls to Verizon and Apple. I feel like I'm in Goodfellas. One dog goes one way, and the other goes the other way. Verizon and Apple say whatta ya want from me?
But seriously it's not a cheap piece of equipment not to mention how imperative it is for people to have working phones nowadays! I really wish someone, anyone would say yup we know there are 1000s of issues but unfortunately we don't have a fix just yet. The ignorance is absolutely infuriating?
Agreed.. I’m with you I hound someone’s a** either Verizon or Apple a few days a week during lunch. I’m gonna keep doing it until they block me or fix it.
I don’t see how this is a Verizon issue, I know people with new Samsung 5g phones with zero issues.
I asked the Verizon rep that question today. He told he has not seen or heard of any Samsung phones with these 5g issues.
LOL. Isn't it incredible how you get so many different answers from different reps? Blows my mind.
Read about S20 issues here: https://us.community.samsung.com/t5...ltra-5G-connection-issues/td-p/1143555/page/2
I own a Samsung phone with none of these issues. While I am sure there are some issues with Samsungs as there always are issues with anything, I don't think it's the major point. I've owned a S20 FE 5G for over a month now and the only issue I have is that it doesn't hold onto 5g as readily as the iphone 12 I am using now. But dropped calls? None! Zilch.
What I think is happening (and this is just a theory of mine) is that Apple/Verizon don't yet have their act together as far as working with each other when it comes to these new phones and Verizon's new 5g network
Here me out...
In my opinion, Verizon made a bad choice in going with ultra wideband 5g. It just covers too little an area per tower and will hand off too frequently. As SOON as Apple announced the new iphones, Verizon announced their deployment of sub6 5G which has better coverage. I honestly believe this was no coincidence. While I have no proof of this, I believe that in testing the iphones on Verizon before the announcements, both companies decided that sub6 needed to be deployed quicker than originally anticipated in order to avoid issues with what may have been seen as unreliability connection issues with ultra wideband. And now that sub6 is out there, it may be premature and not quite ready for prime time as well. The fact that the problems aren't happening with Samsung (or other phones) may have more to do with the software that Apple is using in their radios and modems and their compatibility with a prematurely deployed sub6 and ultra wideband Verizon system.
I have an iphone 12 on T-Mobile and have not yet had ONE bit of trouble with dropped calls or anything of the kind. Everything is working just wonderfully. But T-Mobile deployed 5g much differently than did Verizon, and did not rush out sub6 at all.
Again, just my theory and I do believe it will all eventually be worked out. But this may be why both companies are very hush hush for now when responding to this issue.
What I think is happening (and this is just a theory of mine) is that Apple/Verizon don't yet have their act together as far as working with each other when it comes to these new phones and Verizon's new 5g network
Here me out...
In my opinion, Verizon made a bad choice in going with ultra wideband 5g. It just covers too little an area per tower and will hand off too frequently. As SOON as Apple announced the new iphones, Verizon announced their deployment of sub6 5G which has better coverage. I honestly believe this was no coincidence. While I have no proof of this, I believe that in testing the iphones on Verizon before the announcements, both companies decided that sub6 needed to be deployed quicker than originally anticipated in order to avoid issues with what may have been seen as unreliability connection issues with ultra wideband. And now that sub6 is out there, it may be premature and not quite ready for prime time as well. The fact that the problems aren't happening with Samsung (or other phones) may have more to do with the software that Apple is using in their radios and modems and their compatibility with a prematurely deployed sub6 and ultra wideband Verizon system.
I have an iphone 12 on T-Mobile and have not yet had ONE bit of trouble with dropped calls or anything of the kind. Everything is working just wonderfully. But T-Mobile deployed 5g much differently than did Verizon, and did not rush out sub6 at all.
Again, just my theory and I do believe it will all eventually be worked out. But this may be why both companies are very hush hush for now when responding to this issue.
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Interesting theory and one thing I notice is it seems like the majority of the issues are with Verizon. I could be wrong but it seems other providers aren't having such widespread issues?
Yes, I've noticed the same thing. It doesn't surprise me when there are SOME issues with any new device or tech and to think otherwise is being naive. So if I hear every now and then that an AT&T or T-Mobile user has a problem or two, I take it with a grain of salt. But the number of Verizon users who have reported the issue is astounding really.
Again, it's just my own theory but think of it this way. Verizon DID take a chance at ultra wideband and then seemed to rush sub6 to coincide with the iphones. Admitting now that they may have deployed sub6 prematurely to be able to work with the iphone could conceivably cause a lot of churn and really hurt them. They are better off just working out the problems as quickly and as best as they can (which I am SURE they are doing).
The only difference between McDonald’s and Verizon is McDonald’s only has one clown running the show
I left Sprint because they bait and switch you and the customer service is god awful. Verizon is supposed to be the "best" and you certainly pay for it. One thing I've learned thru all of this is big corporations can all go F off. lol
This is being caused by the lack of communication from Verizon leadership. So the reps are telling you whatever gets you off the phone the quickest. I would know, I used to work in Verizon's call centers years ago.
The lack of communication from Apple and Verizon to their Tier 1 reps answering their support calls is just obnoxious and shameful. This could all be avoided if they advise to their reps it's a known issue, and/or if they release a public statement.
Funny you should mention about working in a call center. I too worked for one (rather not say which) back in the 90s. We were basically told to make the customer feel like they had a direction to go in, but basically get them off the phone as quickly as we could. It didn't matter how many times they had to call back because the outsourced company that I worked for got paid by the (major) carrier PER phone call. In other words, they wanted us to make the customer feel good, but didn't necessarily want us to resolve anything.
As far as most of the current carriers and their call center reps are concerned. I swear I can call in with a particular issue 10 times and get 10 different answers.
Not gloating but, my iPhone 12 has worked perfectly since launch on Verizon. I think it matters where you live. I’m in the San Francisco Bay Area and haven’t heard one complaint on here about poor connectivity in this area.
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And no issues with a 12P on Verizon in the San Diego area for me. I have driven across the county several times now while streaming music with no disconnects.
I wonder if it is more in New England? We don’t have any low frequency 5G. Lots of people seem to be affected up here.
I can’t make FaceTime calls on my iPhone 12 Pro Max via FaceTime. Keep getting call failed no matter whom I call. At home with perfect Wi-Fi connection. Phone is from T-Mobile
My husband and I are in NH and my 12 Pro and his 12 both on ATT have been working as expected. Our youngest daughter has the 12 on Verizon also in NH and she had been experiencing the drops in service and calls. Our other daughter that travels between MA and NH with a 12 has noticed a problem maybe once or twice (also on Verizon).
I have been particularly paying attention to my new phone as I had terrible connectivity issues with the XS Max. With that debacle, I ended up returning 2 different phones and buying a new X.
Sounds like this mess is a combination of Apple and carriers.
Just a thought...
It might be interesting to take a look at what areas of the country are experiencing problems more than others and relate that to when those areas first had Verizon 5g deployed. I don't know about Verizon, but on T-Mobile which is what I use, it seemed that they deployed 5g back east first and made their way across the country as the months went forward. If Verizon has done the same, one might theorize that the cells back east are older than the ones out here on the west coast and perhaps the newer ones have had different implementations or something resulting in less problems. Seems a lot of people in California are saying they have little if any problems.
Of course, this is all conjecture, but if there is some credence to any of this, it's possible that Verizon is aware and working to do something to the older cells to get them working right. This may take time, and some users may experience improvements sooner than others. And if this IS true, there really is no way Verizon would want this to be public knowledge as they would be setting themselves up for an awful lot of people calling in asking things like "what's taking so long for my ower to be fixed."
I'm a good theorist, but of course I have no first hand knowledge and really have no idea what I am talking about LOL
It might be interesting to take a look at what areas of the country are experiencing problems more than others and relate that to when those areas first had Verizon 5g deployed. I don't know about Verizon, but on T-Mobile which is what I use, it seemed that they deployed 5g back east first and made their way across the country as the months went forward. If Verizon has done the same, one might theorize that the cells back east are older than the ones out here on the west coast and perhaps the newer ones have had different implementations or something resulting in less problems. Seems a lot of people in California are saying they have little if any problems.
Of course, this is all conjecture, but if there is some credence to any of this, it's possible that Verizon is aware and working to do something to the older cells to get them working right. This may take time, and some users may experience improvements sooner than others. And if this IS true, there really is no way Verizon would want this to be public knowledge as they would be setting themselves up for an awful lot of people calling in asking things like "what's taking so long for my ower to be fixed."
I'm a good theorist, but of course I have no first hand knowledge and really have no idea what I am talking about LOL
