This is a sh**show. No one knows, no one wants to be held accountable. Someone needs to own this, fix and move on.
I have wasted so many hours on this you have no idea. The calls to Verizon and Apple. I feel like I'm in Goodfellas. One dog goes one way, and the other goes the other way. Verizon and Apple say whatta ya want from me?This is a sh**show. No one knows, no one wants to be held accountable. Someone needs to own this, fix and move on.
They can turn up the power on the towersBad news, replacement phone number 2 is back to having the issues after a week of excellent performance. Verizon now has backtracked from their previous claims it was a “device issue” to now saying it’s an iOS issue and that there is nothing they can do.
Agreed.. I’m with you I hound someone’s a** either Verizon or Apple a few days a week during lunch. I’m gonna keep doing it until they block me or fix it.I have wasted so many hours on this you have no idea. The calls to Verizon and Apple. I feel like I'm in Goodfellas. One dog goes one way, and the other goes the other way. Verizon and Apple say whatta ya want from me?
But seriously it's not a cheap piece of equipment not to mention how imperative it is for people to have working phones nowadays! I really wish someone, anyone would say yup we know there are 1000s of issues but unfortunately we don't have a fix just yet. The ignorance is absolutely infuriating?
I asked the Verizon rep that question today. He told he has not seen or heard of any Samsung phones with these 5g issues.I don’t see how this is a Verizon issue, I know people with new Samsung 5g phones with zero issues.
LOL. Isn't it incredible how you get so many different answers from different reps? Blows my mind.Agreed.. I’m with you I hound someone’s a** either Verizon or Apple a few days a week during lunch. I’m gonna keep doing it until they block me or fix it.
Read about S20 issues here: https://us.community.samsung.com/t5...ltra-5G-connection-issues/td-p/1143555/page/2I don’t see how this is a Verizon issue, I know people with new Samsung 5g phones with zero issues.
Interesting theory and one thing I notice is it seems like the majority of the issues are with Verizon. I could be wrong but it seems other providers aren't having such widespread issues?I own a Samsung phone with none of these issues. While I am sure there are some issues with Samsungs as there always are issues with anything, I don't think it's the major point. I've owned a S20 FE %G for over a month now and the only issue I have is that it doesn't hold onto 5g as readily as the iphone 12 I am using now. But dropped calls? None! Zilch.
What I think is happening (and this is just a theory of mine) is that Apple/Verizon don't yet have their act together as far as working with each other when it comes to these new phones and Verizon's new 5g network
Here me out...
In my opinion, Verizon made a bad choice in going with ultra wideband 5g. It just covers too little an area per tower and will hand off too frequently. As SOON as Apple announced the new iphones, Verizon announced their deployment of sub6 5G which has better coverage. I honestly believe this was no coincidence. While I have no proof of this, I believe that in testing the iphones on Verizon before the announcements, both companies decided that sub6 needed to be deployed quicker than originally anticipated in order to avoid issues with what may have been seen as unreliability connection issues with ultra wideband. And now that sub6 is out there, it may be premature and not quite ready for prime time as well. The fact that the problems aren't happening with Samsung (or other phones) may have more to do with the software that Apple is using in their radios and modems and their compatibility with a prematurely deployed sub6 and ultra wideband Verizon system.
I have an iphone 12 on T-Mobile and have not yet had ONE bit of trouble with dropped calls or anything of the kind. Everything is working just wonderfully. But T-Mobile deployed 5g much differently than did Verizon, and did not rush out sub6 at all.
Again, just my theory and I do believe it will all eventually be worked out. But this may be why both companies are very hush hush for now when responding to this issue.
Yes, I've noticed the same thing. It doesn't surprise me when there are SOME issues with any new device or tech and to think otherwise is being naive. So if I hear every now and then that an AT&T or T-Mobile user has a problem or two, I take it with a grain of salt. But the number of Verizon users who have reported the issue is astounding really.Interesting theory and one thing I notice is it seems like the majority of the issues are with Verizon. I could be wrong but it seems other providers aren't having such widespread issues?
I left Sprint because they bait and switch you and the customer service is god awful. Verizon is supposed to be the "best" and you certainly pay for it. One thing I've learned thru all of this is big corporations can all go F off. lolThe only difference between McDonald’s and Verizon is McDonald’s only has one clown running the show
This is being caused by the lack of communication from Verizon leadership. So the reps are telling you whatever gets you off the phone the quickest. I would know, I used to work in Verizon's call centers years ago.LOL. Isn't it incredible how you get so many different answers from different reps? Blows my mind.
Funny you should mention about working in a call center. I too worked for one (rather not say which) back in the 90s. We were basically told to make the customer feel like they had a direction to go in, but basically get them off the phone as quickly as we could. It didn't matter how many times they had to call back because the outsourced company that I worked for got paid by the (major) carrier PER phone call. In other words, they wanted us to make the customer feel good, but didn't necessarily want us to resolve anything.This is being caused by the lack of communication from Verizon leadership. So the reps are telling you whatever gets you off the phone the quickest. I would know, I used to work in Verizon's call centers years ago.
The lack of communication from Apple and Verizon to their Tier 1 reps answering their support calls is just obnoxious and shameful. This could all be avoided if they advise to their reps it's a known issue, and/or if they release a public statement.
Not gloating but, my iPhone 12 has worked perfectly since launch on Verizon. I think it matters where you live. I’m in the San Francisco Bay Area and haven’t heard one complaint on here about poor connectivity in this area.I own a Samsung phone with none of these issues. While I am sure there are some issues with Samsungs as there always are issues with anything, I don't think it's the major point. I've owned a S20 FE 5G for over a month now and the only issue I have is that it doesn't hold onto 5g as readily as the iphone 12 I am using now. But dropped calls? None! Zilch.
What I think is happening (and this is just a theory of mine) is that Apple/Verizon don't yet have their act together as far as working with each other when it comes to these new phones and Verizon's new 5g network
Here me out...
In my opinion, Verizon made a bad choice in going with ultra wideband 5g. It just covers too little an area per tower and will hand off too frequently. As SOON as Apple announced the new iphones, Verizon announced their deployment of sub6 5G which has better coverage. I honestly believe this was no coincidence. While I have no proof of this, I believe that in testing the iphones on Verizon before the announcements, both companies decided that sub6 needed to be deployed quicker than originally anticipated in order to avoid issues with what may have been seen as unreliability connection issues with ultra wideband. And now that sub6 is out there, it may be premature and not quite ready for prime time as well. The fact that the problems aren't happening with Samsung (or other phones) may have more to do with the software that Apple is using in their radios and modems and their compatibility with a prematurely deployed sub6 and ultra wideband Verizon system.
I have an iphone 12 on T-Mobile and have not yet had ONE bit of trouble with dropped calls or anything of the kind. Everything is working just wonderfully. But T-Mobile deployed 5g much differently than did Verizon, and did not rush out sub6 at all.
Again, just my theory and I do believe it will all eventually be worked out. But this may be why both companies are very hush hush for now when responding to this issue.
Yeah, here in the LA area, my calls are doing great. No issues with them at all.Not gloating but, my iPhone 12 has worked perfectly since launch on Verizon. I think it matters where you live. I’m in the San Francisco Bay Area and haven’t heard one complaint on here about poor connectivity in this area.
My husband and I are in NH and my 12 Pro and his 12 both on ATT have been working as expected. Our youngest daughter has the 12 on Verizon also in NH and she had been experiencing the drops in service and calls. Our other daughter that travels between MA and NH with a 12 has noticed a problem maybe once or twice (also on Verizon).I wonder if it is more in New England? We don’t have any low frequency 5G. Lots of people seem to be affected up here.