Did you get the phone through Verizon? Also, did she happen to elaborate on if the issue was on Verizon’s end or Apples?
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iPhone 12 Pro iPhone 12 Pro Connectivity Issues
- Thread starter techishi
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I purchased it through Verizon. And she said she personally has not dealt with any other complaints of similar issues. That surprised me a lot since there are only a limited number of people at her level. But she definitely implied it is an Apple issue based on her wanting to replace the device with a brand new one “to get a phone from a newer batch.” And she said it definitely is not an issue with Verizon’s network based on what she could tell. Similar to what the store manager said most recently. So this seems to be Verizon’s stance now. They are not officially blaming Apple but are heavily implying it is a device issue.
I emailed the executive relations contacts. There is one for each region.
cersNEExecutiveRelations@VerizonWireess.com (Northeast Region),
cersMWExecutiveRelations@VerizonWireless.com (Midwest),
cersSOExecutiveRelations@VerizonWireless.com (South),
cersWEExecutiveRelations@VerizonWireless.com (West)
The phone number is (800) 779-2067 and just enter all zeros when it asks for case number.
Probably best not to refer to my case resolution when reaching out to them just so we don’t risk them thinking we are conspiring or anything. But definitely be sure to explain in detail and explain all the steps you’ve taken and times your reached out to support.
cersNEExecutiveRelations@VerizonWireess.com (Northeast Region),
cersMWExecutiveRelations@VerizonWireless.com (Midwest),
cersSOExecutiveRelations@VerizonWireless.com (South),
cersWEExecutiveRelations@VerizonWireless.com (West)
The phone number is (800) 779-2067 and just enter all zeros when it asks for case number.
Probably best not to refer to my case resolution when reaching out to them just so we don’t risk them thinking we are conspiring or anything. But definitely be sure to explain in detail and explain all the steps you’ve taken and times your reached out to support.
I just don’t buy what Verizon is selling about apple. My phone has magically been better the past two days after a ATT tower nearby magically transforms into a Verizon service tower almost overnight all of a sudden I get 5 bars under it.. unless they are using each other’s towers for now until this is fixed.
No worries. This is a team effort... don’t know what your taking about if you catch my drift
Early word on 14.3 is that it doesn’t help the signal drop issue.
I said to start with I believe it's a tower issue. I'm getting the best reception I've ever had on any phone period in known fringe Area's with Verizon.
My iPhone 12 does not lose service or drop calls . Nor do I have to toggle airplane mode like I did on my 11pro every time I walked in the door to my house.
Even though it said I had signal.
I think it's a issue with the towers.
All that being said I'm just keeping mine on LTE no 5g.
I hope anyone having problems gets it sorted out.
As stated several times before, I am convinced this is a carrier issue that will be fixed via a iOS/carrier firmware update similarly to the issues experienced with the XS launch. I go days without any issues and then suddenly calls do not come through, but go directly to voicemail. If people hang up, I don't even know they called as no "missed call" is getting logged. I advised folks to leave a VM or text me in this situation. That is why I know it happens.
Verizon continues to fool around with tower set-up. Further, I believe the national 5G roll-out was rushed and causes issues as well. They won't acknowledge that publicly for sure. As stated in the thread by me and others, try out a t-mobile SIM to exclude a hardware issue. If you are within the return window, return your phone and wait it out. If you cannot return the phone and cannot / don't want to switch carriers, you will have to sit tight and hope for the best.
Verizon continues to fool around with tower set-up. Further, I believe the national 5G roll-out was rushed and causes issues as well. They won't acknowledge that publicly for sure. As stated in the thread by me and others, try out a t-mobile SIM to exclude a hardware issue. If you are within the return window, return your phone and wait it out. If you cannot return the phone and cannot / don't want to switch carriers, you will have to sit tight and hope for the best.
Anyone noticed the signal strength showing bar wise being about 2 bars or lower when it drops out? I know this isn’t an accurate indication of signal strength but I feel that the iPhone 12 (mine at least) struggles with anything below 2 bars.
internet will cease to work, calls cut in/out or drop.
I think (not know) that this modem is struggling rather that it all being the carriers faults. At least that’s my view with my issues on EE in the uk
not sure if hardware or maybe a update will fix but I’m hoping for the best
internet will cease to work, calls cut in/out or drop.
I think (not know) that this modem is struggling rather that it all being the carriers faults. At least that’s my view with my issues on EE in the uk
not sure if hardware or maybe a update will fix but I’m hoping for the best
Yesterday I put my 12 Pro Max to LTE only since we have no 5G here in New England.
I went in my basement for a minute and came up. Lost LTE and had no service. It didn’t reconnect so I had to do the usual airplane mode toggle to get it back.
I sure hope 14.3 fixes this.
I went in my basement for a minute and came up. Lost LTE and had no service. It didn’t reconnect so I had to do the usual airplane mode toggle to get it back.
I sure hope 14.3 fixes this.
Haven’t had my Verizon 12 Pro long enough to have seen connection issues. For what it’s worth, I did some speed tests this morning and found, in my area outside DC, LTE is faster. By 2x. I think I’ll just leave it on LTE for now.
https://forums.macrumors.com/threads/5g-speed-test.2268823/post-29376943
https://forums.macrumors.com/threads/5g-speed-test.2268823/post-29376943
I have a 12 Pro Max on ATT. I'm using the sim from my 6 Plus. My signal will switch from LTE to 5G with no drop calls.
Happy 50th day since the launch of the iPhone 12 series and birth of toggling airplane mode to all my friends in this thread.
Happy Toggling to all and to all goodnight
Happy Toggling to all and to all goodnight
It is definitely a issue with Verizon. I was having dropped calls and couldn’t hear people after being on the phone for a few minutes. All of a sudden yesterday my phone is now connected to low band 5g at my house. Since yesterday my phone has been working without any issues. It has to be Verizon working on the towers that is causing these issues.
How about the X they sent back to me has been rebooting every 5-10 mins for the past two days. What a bad bad run with Apple and Verizon the mast two months.
It’s day 53 Apple and Carriers. Forbes, 9to5 and the rest of the media, We know y’all read this. Continue to bring awareness for us.
Issues seem to be returning. I’m so sick of this. It’s definitely the towers being updated. I swear.
Every time I update it reverts back to having issues. This is just insane.
Y’all know how I know Santa is real? not even 2 mins after 14.3 update the shenanigans of toggling begin. well play carriers and Apple!!!!
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