Dunno what the hell Verizon has been doing the past few years in prep for this but they have a lot of work to do
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iPhone 12 Pro iPhone 12 Pro Connectivity Issues
- Thread starter techishi
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It’s January 1st, 2021 and I’m going to spell it out for ya. V E R I Z O N A N D A P P L E S U C K
Was just on with Verizon tech support and lost service lost the call ! LOL 🤪
Lets be easy on bashing Verizon, They has the best service hands down and growing please stand by them and don’t leave . Most can’t anyway because they stuck on payments plans with there iPhone12’s .
#trustverizon
#trustverizon
These carriers sending new phones and crap is like putting a band aid on a gunshot wound. Agreed this will eventually get fixed but it’s lack of preparation on these carriers.
Many sweds has the very same issues. People cant find / choose 3G network option..instead 5G /5G Auto and 4G. I'm gonna return my 12 P Max ang go back to 8+.
Glad to see it’s not just the US. But apologies that it’s this bad for you too. 3G dismantling, not being prepared for the roll out of 5G, new dependency on over taxed LTE band width towers.... Noway I’m gonna believe Apple released this many defective iPhones. If it comes out they did, I’ll eat crow right here.
As I've said a few times I'm getting some of the best signal I've ever had on Verizon in known marginal areas with both my 12 and my mini. This is in the Birmingham AL area and surrounding rural areas.
I'm convinced it's a Verizon issue in certain parts of the country. I really can't say I've ever had a phone get a more reliable connection than my 12.
I believe in time Verizon will get there network straightened out.
I've been a customer for about 15 years and they've always improved there network consistently in my area.
I'm convinced it's a Verizon issue in certain parts of the country. I really can't say I've ever had a phone get a more reliable connection than my 12.
I believe in time Verizon will get there network straightened out.
I've been a customer for about 15 years and they've always improved there network consistently in my area.
This problem (the lack of choosing 3G ) occurs under the same operator provider! Some people can lock on 3G, other don't have the 3G alternative.
Since we are all reaching the point of repeating our theories as we enter month 4 of this mess, my theory is it’s an issue with the iPhone antenna or modem that is mostly worsened by something with Verizon, likely the mess they created with the towers. If it was just Verizon, other carriers wouldn’t be experiencing it at all (and there are plenty of AT&T and T-mobile users affected, they were actually the first to report it online). But if it was just Apple then it wouldn’t be affecting the carriers at different rates most likely. I think specific batches received the defective part, and when combined with the poor tower maintenance and disassembly it has created a firestorm, especially for Verizon users. Just my theory.
I for sure think it's tied to the 5g roll out for all carrier's. If it was just a phone issue I don't think you would have some people like myself getting great service. Also it seems like getting a replacement phone doesn't seem to help the people having issues.
I just had 2 calls drop in a row with my new 12 Pro Max (sim-free) on Verizon 5G. When I tried calling back twice, the call would connect both times, but I couldn’t hear any audio but other person could.
I then switched cellular setting to LTE (from 5G auto) and this seemed to work for now.
This iPhone was shipped by Apple in December. I did not have dropped calls with my XS Max during my same daily phone calls from my house.
I then switched cellular setting to LTE (from 5G auto) and this seemed to work for now.
This iPhone was shipped by Apple in December. I did not have dropped calls with my XS Max during my same daily phone calls from my house.
I keep mine locked to LTE . So far it's been great.
We have some 5g around but not the mm wave. The 5g is slower than LTE so whats the point.
Yes I have done the same with husband and I Pro Max phones on Verizon set to LTE only and no issues.
Lately I’ve been able to detect that my cell signal on my 12 Pro is starting to search for a signal by feeling the back of the phone near the volume buttons start to warm up.
Was in a big metro city today and was surfing web on what appeared strong 5G service near a tower. All of a sudden dropped.. took about 2 mins to come back. Unreal
This message is with real curious intentions, not being a smarta**. How many phones have you had so far? And have you had any luck with any? I’m trying to hold out hope but...
I had the original and 3 “warranty replacement” devices. I’ve been waiting for Verizon to send the brand new in-box device they promised for a month now.
Oh wow. I look forward to seeing how the new device handles if you ever get it lol. That could be a clue
I returned my original 12pro I preordered. I then reordered a brand new one two weeks ago. Worked brilliantly for a few days then the issues started. An agent did change my plan to include 5g UW which I don't believe we even have in Mass yet and I wonder if them changing the plan affects loss of signal? It can't can it?
I pre-ordered the Iphone 12 Pro from Verizon at launch. I traded in my perfectly functioning IphoneX. To date I have not received the credit for my trade in (back in October) and have been in a horrendous back and forth with tech support, Verizon Loyalty Team and who knows who else because this phone drops nearly every call. Verizon has done multiple resets, to include replacing the sim card and the phone. Apple did the same. Still dropping calls. I am in an area with a lower 5G to LTE signal but have full functioning WIFI. IphoneX never dropped a call in 3 years.
The latest Loyalty team member said they were going to ultimately get me out of this phone as I am under contract, but then did not call me back. I called back and waited on hold for another hour only to be told they would not be able to help me after relaying the entire accounting, which you have to do every time even though there are notes in the system. I am done. No way in hell am I going to pay $900+ for this piece of junk, and I will absolutely take this to litigation on my dime at this point.
I'm on my 3rd Iphone 12 Pro. Last Apple and Verizon phone ever. As soon as I can get someone to clear my account of this brick, I am leaving Verizon.
I run a customer service department and would never condone or handle business the poor way Verizon has handled my situation, to include going to a local Verizon store, with them passing off the issue from department to department hoping it will just work itself out. Verizon blames Apple and visa versa. Been dealing with that since October of 2020.
For what it is worth, every Verizon employee I ever interacted with was courteous and wanted to be helpful. Same with Apple. In this case I think it was out of their scope. I hold leadership and poor policy accountable here.
The latest Loyalty team member said they were going to ultimately get me out of this phone as I am under contract, but then did not call me back. I called back and waited on hold for another hour only to be told they would not be able to help me after relaying the entire accounting, which you have to do every time even though there are notes in the system. I am done. No way in hell am I going to pay $900+ for this piece of junk, and I will absolutely take this to litigation on my dime at this point.
I'm on my 3rd Iphone 12 Pro. Last Apple and Verizon phone ever. As soon as I can get someone to clear my account of this brick, I am leaving Verizon.
I run a customer service department and would never condone or handle business the poor way Verizon has handled my situation, to include going to a local Verizon store, with them passing off the issue from department to department hoping it will just work itself out. Verizon blames Apple and visa versa. Been dealing with that since October of 2020.
For what it is worth, every Verizon employee I ever interacted with was courteous and wanted to be helpful. Same with Apple. In this case I think it was out of their scope. I hold leadership and poor policy accountable here.
Oh my god. Thanks. I just called and got through. Enter 7 zeroes by the way. Call was almost immediately answered by an assistant and they took down my contact info and said I would here from relations within 24 hours. Gave me the relations team member contact info as well. I hope this resolves my 3 month nightmare with this shoddy Iphone 12 Pro.
I think this is what is most infuriating. The handling of the situation. I know myself I was getting to the point of snapping because I was getting jerked around so much. Apple blaming Verizon, Verizon blaming Apple. ONE of them needs to acknowledge the issue, provide credits and understand people shouldn't be paying for these phones and service when they aren't working properly.
Agreed. Although I can say this is certainly a 1st world problem, and not the end of the world or anything. Very frustrated now as my dad in in the hospital with COVID and I cannot communicate reliably, no more than 3 or 4 minutes at a time. He's 83.
I just want to get what I am paying for, and I'm not asking for a discount or anything for free. If this phone doesn't work for me, and I have done everything possible to rectify on my end, why can they not replace with a different model? I would gladly pay the difference, even if I had to pay the full price for this one first and then get reimbursed. I just don't get it.
A quick update after having a signal booster for weeks. Quick recap: I have an iPhone 12 Pro Max. Had all sorts of signal dropping issues at my home, where I am at most of the time as I work from home. I have always had 1-2 bars at home, but never had signal dropping issues with my previous devices. After dropping signal, my phone would never reconnect back to the network. Turning off 5G didn't help. Verizon sent me a free signal booster and since then I have had zero problems. I am not sure why the signal booster is necessary, but before even with WiFi calling on my calls still dropped.
Clearly there's a significant issue, but for anyone who could benefit from the issue being resolved while at home... a signal booster may help. That's my experience FWIW.
Clearly there's a significant issue, but for anyone who could benefit from the issue being resolved while at home... a signal booster may help. That's my experience FWIW.