Yep. You are at the mercy of UPS and the delivery requires a signature, at least it used to. Last year I got home from work late and found a Sorry We Missed You sticker on my door. It was a nightmare from there. It said they "might" try tomorrow but for best results go to the UPS delivery center to pick up delivery. So I went there and there were over 50 folks waiting for phones that had missed deliveries. They had two people working to check you in and then you had to wait for the driver who had your phone to get to the the delivery center from his normal route, check in and get the packages off his truck. Needless to say 90 minutes waiting AFTER the driver got back to the center. Never again.