But if you buy from them they are easier to deal with and more leniant on you, free repairs etc, even though Apple do give you warranty for the first year what the Genius Bar often do is type out a letter that states the customer is entitled to a replacement device and give that to the customer, we do repairs but it means the phone is sent away for testing and repair for 7-10 days so we tell customers it's much easier to go to apple, and for a lot it is, same day screen replacement etc, but quite often they send customers back with a letter that says the device has been tested by the Genius Bar and has been found to be faulty and that we should offer a replacement, which is really annoying, especially since the customer had to travel 40 miles to Apple and Apple should technically offer a replacement. It doesn't happen often but because I deal with Samsung and Apple returns a lot, I've learned that it's easier to buy directly from them, then they can't pawn you off with a letter, also there staff are normally nicer if you tell them you bought it from them.
