Yeah I’ve also spoken to a couple of reps who had no idea there’s a machine... odd
Depends on the store - some you can teach directly, some are a call center number. Even the numbers from the apple site.
I called back later in the evening and reached another call center rep. This rep said the store does have the install machine, but wasn’t sure if they had the ones that the machine installs. Is there a difference between the ones that the machine installs and the regular stock ones hanging on the wall? Machine install vs. manual install?