Following up on my experience with requesting a Belkin Invisiglass Ultra replacement.
Earlier this week my iPhone X fell 3-times from 3-feet facedown onto a tiled floor within a few minutes (I kept on placing my phone precariously on a table *facepalm* ). iPhone X itself was fine, but later on I noticed my screen protector had a large crack in a one corner.
Called one of Belkin's customer service numbers at 11PM EST on Monday. Told whoever answered I wanted to make a warranty claim for a damaged screen protector. They asked for information on proof of purchase, and pictures of the damaged screen protector. Sent information through email. They didn't require a credit card on file at all. No cost for s&h of replacement as I've experienced with some other brands in the past. No need to ship the damaged screen protector back to Belkin as proof of purchase either.
Got the replacement Invisiglass Ultra in the mail today (so shipping took less than three days). Replacement was the complete retail version with plastic install tray, dust remover accessories, etc... same packaging as when I purchased it at the Apple Store.
Look, I agree with most of you guys and that the Invisiglass Ultra is way too experiences for what it is. I also think it's ridiculous that a bunch of people (including myself) have experienced cracking within a month or less of usage (even though I admittedly dropped the phone a few times). Other than being thinner than competitors it doesn't seem Corning's Accessory Glass 2 is all its cracked up to be...
Nonetheless I'm extremely satisfied with Belkin's speedy/easy process for warranty claims. Additionally still think the overall "feel" of the Invisiglass Ultra is above the quality of other glass screen protectors I've used in the past.... and of course most importantly I'm happy that my phone itself was not damaged...
Earlier this week my iPhone X fell 3-times from 3-feet facedown onto a tiled floor within a few minutes (I kept on placing my phone precariously on a table *facepalm* ). iPhone X itself was fine, but later on I noticed my screen protector had a large crack in a one corner.
Called one of Belkin's customer service numbers at 11PM EST on Monday. Told whoever answered I wanted to make a warranty claim for a damaged screen protector. They asked for information on proof of purchase, and pictures of the damaged screen protector. Sent information through email. They didn't require a credit card on file at all. No cost for s&h of replacement as I've experienced with some other brands in the past. No need to ship the damaged screen protector back to Belkin as proof of purchase either.
Got the replacement Invisiglass Ultra in the mail today (so shipping took less than three days). Replacement was the complete retail version with plastic install tray, dust remover accessories, etc... same packaging as when I purchased it at the Apple Store.
Look, I agree with most of you guys and that the Invisiglass Ultra is way too experiences for what it is. I also think it's ridiculous that a bunch of people (including myself) have experienced cracking within a month or less of usage (even though I admittedly dropped the phone a few times). Other than being thinner than competitors it doesn't seem Corning's Accessory Glass 2 is all its cracked up to be...
Nonetheless I'm extremely satisfied with Belkin's speedy/easy process for warranty claims. Additionally still think the overall "feel" of the Invisiglass Ultra is above the quality of other glass screen protectors I've used in the past.... and of course most importantly I'm happy that my phone itself was not damaged...
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