I have the exact opposite experience.I’ve never had Face ID fail me other than when I have a mask on. I even have require attention setting turned on. I have family members with non Face ID phones who turned Touch ID off because it would never work for them. Especially here in a colder climate where ones fingers can get dry and cracked easily.
I've had so many instances where FaceID can't authenticate when it's laying flat on a table and it doesn't catch your face at the right angle.
TouchID while slower (mostly because it was an early version on an iPhone 6), always worked for me.