Yep I've mentioned it here before. I had a pretty poor experience with BS customer service. They didn't so much as deny my claim but rather made it virtually impossible to satisfy their "requirements" to complete the claim. I had a BS sienna that suffered some damage and I reached out to them for warranty. It was nothing extreme, but did involve a tear in the leather on a corner. I normally wouldn't do that as I've always felt that wear and tear is my fault and shouldn't be the manufacturers expense. But hey, they advertise this "great warranty" and everyone here was getting replacements for their minor damage so I figured I might as well request a replacement. It was a very long drawn out process that involved multiple emails over multiple weeks each asking for more and more "evidence". It started with them wanting multiple photos of the case from multiple angles ( which is fair ), then they wanted a written explanation of how the damage occurred, then a hand drawn diagram of where and how the damage occurred, then a written statement of why I felt the case should be replaced by their warranty and not be my own cost. By this point I was several weeks into this "easy warranty replacement" and in the end I walked away and swore to never ever support them again. Shame really because I really did like the case and I more than likely would have stayed loyal and become another long term client like
@Brooke795 but they ruined that for me.
