Yes, probably to get their iMac screen looked at, their over-heating macbook pro swapped out, perhaps exchanging their iPhone for one that actually works, or any of the other myriad array of problems that plague Apple products...
You're right; Apple stores *are* pretty busy.
You're beef with Apple isn't their products. Face it, they look gorgeous. They are well designed inside and out. The software is phenomenal. IT JUST WORKS AND WORK INCREDIBLY WELL! Name any PC that comes remotely close to what Apple has. You can't. Why? Because you probably build yours. Go by a Dell or something. You wouldn't dare.
Windows OS sux, everything from 95' to 98' to ME to Vista, 7... XP was the only one that was rock solid. You guys are still dependent on XP, and OS from about 10 years ago. That's just silly.
And now all of a sudden Windows puts out these silly commercials about how "They listened". They had to listen because the PC community was pissed off with that pathetic attempt called Vista and now windows 7. All these years the huge success of Mac has left PC owners wondering, "Why can't my PC do that?" "Why do I have so many viruses?" Nonetheless, they never listened...
There is a reason why Windows is having this huge marketing push. Apple lit a fire under their a**!
The iPhone may be experiencing an issue, but damn, it's amazing what they developed and designed. It's incredible. Nothing comes close to it.
PC's and windows don't have the BALLS or talent to do anything new. They're getting their butts kicked not just by Apple, even google is smacking them around. And what was their answer? 'BING'.... Bing??? Huh? All they could come up with is BING????
The only thing Microsoft is good for is the XBOX. Wait, I keep forgetting about the red ring of death, Way to go Microsoft...