I feel your pain, but didn't you say you got pushy with the last couple reps?
Interesting that they even have a blacklist setup.
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OMG...Amazon 20% coupon on NEW Macbook Airs
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I feel your pain, but didn't you say you got pushy with the last couple reps?
Interesting that they even have a blacklist setup.
I did get pushy. All I was asking for was my code be honored to the terms of when I purchased (the list they sent me) and for them to answer as to why people all around me were getting their codes honored. It's not like I swore at them or anything. But by the end of the conversations, they were saying "I can't comment on that", "I'm sorry I can't do that", "I can't apply the discount", and they'd ask is there anything else I can do, and I said, yeah... apply the 20% off. They'd say no, so I said, well I guess we having nothing more to discuss.
I got pretty pushy just the last 2, but the other... like 16 times, I was as nice as can be. With finding out ppl are STILL getting it applied, I sent them a nice little email
and we'll see how they respond. It's about a page long, and at the end I asked for 2 things. 1: Answers that weren't answered by the reps and 2: For my code to be honored.I know I'm only one guy, but I told them I'd make sure to share my story to anyone who'd listen to me on how I was treated. I know I'm making it sound like it was beat'n and rapped, but man, I can't help but feel like I got a raw deal. I know legally, they're fine, but seriously... it's only $300 bucks. They make billions!
I did get pushy. All I was asking for was my code be honored to the terms of when I purchased (the list they sent me) and for them to answer as to why people all around me were getting their codes honored. It's not like I swore at them or anything. But by the end of the conversations, they were saying "I can't comment on that", "I'm sorry I can't do that", "I can't apply the discount", and they'd ask is there anything else I can do, and I said, yeah... apply the 20% off. They'd say no, so I said, well I guess we having nothing more to discuss.
I got pretty pushy just the last 2, but the other... like 16 times, I was as nice as can be. With finding out ppl are STILL getting it applied, I sent them a nice little email
I know I'm only one guy, but I told them I'd make sure to share my story to anyone who'd listen to me on how I was treated. I know I'm making it sound like it was beat'n and rapped, but man, I can't help but feel like I got a raw deal. I know legally, they're fine, but seriously... it's only $300 bucks. They make billions!
Agreed. Amazon is probably going to lose more money dealing with angry customers, wasting time with service reps, and general hullabaloo. Buck up Amazon, give me a $200 discount, and stop being so rude. I've never had this problem with other companies.
I'm glad to hear an MBAir story worked. I'm going to continue to email them. Perhaps I'll switch to a Pro. But that's not what I want, and quite honestly, if Amazon can't oblige...well I think I'd rather spend an extra $200 at the Apple store for an MBAir and return my Kindle.
200+96 dollars tax in my area =).
congrats on the email one time exception, but truthfully was worried until i received my laptop.
When you say $200 before tax, are you referring to if the promotion was credited? If not, Apple and Amazon have the almost the same price (Minus Tax).
Thanks for the replies. I decided to stick it out with the one Amazon sent me (Snow Leopard with the older keyboard). Driving to the Apple Store (45 minutes each way) is too much for something that's not guaranteed. I could return it to Amazon, but there's no way of knowing if I'd even get the newer keyboard or not. Anyways, its just a matter of 2 keys, and having to install Lion myself. Its not a big deal to me. Hopefully, when I sell it in the future, the buyer isn't too nit-picky (if they even notice)!
You're up tturland! I'm rooting for you to win the email sweepstakes.
I've got till 11:59:59s (pm) to win the sweepstake!
Well, today amazon offers 15" high-end MBP as quick-pick. It's 1929 and the same model in apple store is 2199. I'm waiting for 13/256. My current mac is 2007 15" MBP. Frankly, I don't need the 750gb hdd. If I'd like to get 15" MBP, I want to get hi-res model rather than basic res but amazon does not have it. Is it worth it? Also I'm not sure whether amazon can still apply the promotion code if I change the order...
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Certainly, $200+96 tax, but I'll readily pay that over give Amazon my business after the BS they've pulled. And if I have to return my Kindle to make up for some of it...I certainly will. Could easily replace it with an iPad in the next few months...
this is funny, amazon went from being the most favorite company in the beginning of the deal to being the most hated......really, the only people who have a legitimate beef is if the kindle is registered on that same account they are ordering from, other than that i can't blame amazon. Now if the kindle is registered on your account and they aren't honoring the blunder on their part..... then its legitimate beef.....
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I got shot down 10-15 times in chat last week. Then yesterday the 11"/128/4 showed up in my Gold Box for $1,083 (regular Amazon price $1,140), so I thought I'd give it one more try.
The 1st rep I got last night was kind enough to manually apply the 20% discount without any pushback at all. He first asked me for my code. He then asked me for a link to the laptop. Finally, he asked me if the laptop was on the link from the email. After I said yes, he said to go ahead and place the order, and he would "remove 20% from the cost of the item." He applied the 20% to the $1,139.95, and then the Gold Box took off an additional 5%. Final total was $866.36.
So that's a recent "air" success story
Special Offers Kindle registered on my account, offer claimed on time, legitimate reason as to why I didn't purchase last week. I would have no beef if I didn't own the Kindle.
Just Used The Code...
... for a 13" MBP. My code was not accepted when I attempted to apply it at checkout...
It took less than 10 minutes chatting with a customer service rep named Kamal. $927.26 with two-day shipping vs. $1154.48 before the discount was applied. $227.22 saved.
... for a 13" MBP. My code was not accepted when I attempted to apply it at checkout...
It took less than 10 minutes chatting with a customer service rep named Kamal. $927.26 with two-day shipping vs. $1154.48 before the discount was applied. $227.22 saved.
... for a 13" MBP. My code was not accepted when I attempted to apply it at checkout...
It took less than 10 minutes chatting with a customer service rep named Kamal. $927.26 with two-day shipping vs. $1154.48 before the discount was applied. $227.22 saved.
So it seems as though I simply tell the rep I'm chatting with that the laptop "is" in the "eligible email list", play dumb, and then they'll manually apply it when it doesn't work? This sounds ridiculous.
... for a 13" MBP. My code was not accepted when I attempted to apply it at checkout...
It took less than 10 minutes chatting with a customer service rep named Kamal. $927.26 with two-day shipping vs. $1154.48 before the discount was applied. $227.22 saved.
yep its much easier with the pro's....... tell me how the shipping goes for you though i did the free shipping yesterday (3-5) and it hash;t shipped out yet....
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getting the macbook pro is the key, ask for an air and the wiggle room gets very tiny...
There is no blunder on their part, the promotion said that it was only valid while supplies lasted. People who are upset are being ridiculous, they missed out and thats that. Amazon owes them nothing.
"Terms and Conditions:
Promotional code must be requested on Kindle with Special Offers device by 11:59 p.m. (Pacific Time), August 8, 2011.
This offer expires at 11:59 p.m. (Pacific Time), September 8, 2011. Amazon reserves the right to modify or cancel the offer at any time.
You must have a Kindle with Special Offers device registered to the same account as the qualifying purchase.
If any of the merchandise related to this promotion is returned, the promotional code value will be subtracted from your return credit.
Does not apply to orders placed with 1-Click.
Offer only applies to products sold by Amazon.com and not by any other merchant.
Offer is non-transferable and may not be resold.
If you violate any of the Terms & Conditions, the promotion will be invalid.
Offer good while supplies last.
Void where prohibited.
Offer must be used for a single order."
This was also on the page that had the "select laptops"
"Kindle With Special Offers: Save 20% On Select Laptops
Offer valid August 5, 2011, through September 8, 2011, or while supplies last, only for Kindle With Special Offers customers. Offer applies only to select laptops sold by Amazon.com and does not apply to products sold by third-party merchants and other sellers through the Amazon.com site. To receive this discount, add an eligible laptop listed below to your cart. During final checkout add the promotional code sent to you to you via email in the "Gift Cards and Promotions" box. Amazon.com reserves the right to terminate or modify these promotions at any time. For additional restrictions, please read our terms and conditions."
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I Didn't "Play Dumb..."
... and I didn't tell the rep that it was on the eligible list. I told him that when I was researching my purchase last week that the discount code was valid but that this morning it was not valid.
There was a little confusion regarding whether I had already used the code but we quickly cleared that up. The rep asked me to place the order and he manually applied the 20% discount.
As far as shipping goes, I opted for 2nd day air. No e-mail from Amazon yet but it is supposed to ship today.
I also ordered an anti-glare film from Power Support. It works great on my iPad and after reading the MacWorld review I decided to give it a try vs. the $200 Tech Restore option.
My original intention was to purchase an MBA but after working with an 11" I found that I simply could not tolerate the display. I didn't want to pass up the 20% discount so I went with the MBP.
... and I didn't tell the rep that it was on the eligible list. I told him that when I was researching my purchase last week that the discount code was valid but that this morning it was not valid.
There was a little confusion regarding whether I had already used the code but we quickly cleared that up. The rep asked me to place the order and he manually applied the 20% discount.
As far as shipping goes, I opted for 2nd day air. No e-mail from Amazon yet but it is supposed to ship today.
I also ordered an anti-glare film from Power Support. It works great on my iPad and after reading the MacWorld review I decided to give it a try vs. the $200 Tech Restore option.
My original intention was to purchase an MBA but after working with an 11" I found that I simply could not tolerate the display. I didn't want to pass up the 20% discount so I went with the MBP.
As far as shipping goes, I opted for 2nd day air. No e-mail from Amazon yet but it is supposed to ship today.
Ok. we will see if they expedite your order because of your shipping preference... What i hope they are doing is asking apple to fulfill the order.... but if not i may just have to live with it. i've already saved 200 so i couldn't be more happier...
I agree. You snooze you lose. Can't blame Amazon for pulling the promo after their supplies ran out.
Do people bombard Ticketmaster with calls and emails if tickets to a concert sold out?
I just chatted with three more reps. They all think that the 256gb MBA will be shipped this week. They say that we don't have dates yet because they're not sure from which distribution center it will come.
AFAIK, none of us in this thread are official representatives of Amazon. Arguing with us about their terms and conditions will not help you with your order problem. Just keep trying to find a nice chat rep.
So they have them or they expect to get them? I hope they get enough for everyone this time. Apple is shipping these same day on their website so I don't understand the delay.
MBA 13/256 shipping!
Hi, I had ordered my 13/256 on Aug 7 with next day and I got an email saying it was shipping and it will arrive on the 18th! I've been a Prime member for about a year and I always buy stuff from Amazon. Brought a Kindle just for this offer but after seeing the other offers I think I will keep it.
My thoughts on why Amazon pulled the Apple laptops is that originally it wasn't an error to include them in the offer but the demand was so high that they couldn't keep up with demand and they probably figured it was easier on customer service to remove the offer than keep people waiting months for their computers. The fact that people were selling codes online probably didn't help either. I'm sure their goal was to generate Kindle sales and I think they had achieved it.
Good luck and I'm sure all that got their orders in will start seeing shipping dates!
Hi, I had ordered my 13/256 on Aug 7 with next day and I got an email saying it was shipping and it will arrive on the 18th! I've been a Prime member for about a year and I always buy stuff from Amazon. Brought a Kindle just for this offer but after seeing the other offers I think I will keep it.
My thoughts on why Amazon pulled the Apple laptops is that originally it wasn't an error to include them in the offer but the demand was so high that they couldn't keep up with demand and they probably figured it was easier on customer service to remove the offer than keep people waiting months for their computers. The fact that people were selling codes online probably didn't help either. I'm sure their goal was to generate Kindle sales and I think they had achieved it.
Good luck and I'm sure all that got their orders in will start seeing shipping dates!