Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
pending reservation email
- Thread starter thirdeye313
- Start date
- Sort by reaction score
Yup! I’ve got the 11/3 date, but unable to go with AT&T Next option only gives me Pay in Full.
Contacted Apple via chat yet the representative told me to call as if that would help.
Not sure what’s the hiccup between AT&T and Apple. It’s like there is a disconnect between the two. Well, especially in regards to the iPhone X.
I went through a test process with checking my eligibility and I’m able to go through the steps with an iPhone 8, but it’s a no go with the iPhone X.
I am happy to report everything turned out okay for my order. Here are the details of my experience and a few comments/suggestions:
2:04am CST: ORDER PLACED via iPHONE APP - could not finish checkout because of carrier verification, but got a reservation number (took a screenshot). I ordered the iPhone X 256gb AT&T via the iPhone Upgrade Program (new) and it said 11/3 delivery when I ordered it.
2:05am CST: ORDER #2 PLACED via web browser with a different AT&T number, got another reservation instead of being able to check out (same 11/3 delivery when I placed it though)
NOTE: At this point, I was freaking out because I had no idea how this "reservation" system worked. I was hoping it would save my spot in line, but I was doubtful. I started looking for answers, but found nothing concrete, so I decided to go to bed (but really go NO sleep whatsoever).
4:41am CST: Got two e-mails confirming both reservations, but no further information other than to check the status by clicking on the link and putting in my Reservation # and Phone # (both showed up in the system).
NOTE: At this point, I was anxious to get the second e-mail allowing me to place my order, but I was still very skeptical. I was seeing all kinds of anecdotes, but I had some hope from those who said this happened to them before and it worked out ok.
12:49pm CST: Was able to complete the purchase on one of my reservations by going to the reservation status (and it said to continue). Was able to put in my AT&T info again, my info for the Citizen's Bank loan, and it the order went through confirming the 11/3 ship date! Got an e-mail almost immediately showing my order was placed.
NOTE: At this point, I was very much relieved. I knew that I had finally got my order in, and it still shows 11/3 ship date. Still nothing on the other order, but I don't want to create two Citizen's Bank loans, so I will probably just le the other one expire.
1:59pm CST: Got an e-mail confirming that my Citizen's Bank loan was approved, so I should be good to go as long as the ship date doesn't slip or something.
COMMENTS:
1) This whole process would have been more bearable if it were not for all of the unknowns. I did not even know Apple did this, and I have been ordering iPhones for years.
2) It actually makes sense because it both reserves the phone for you in the right order and relieves Apple's (and the carrier and bank servers) at the time of pre-order. Being able to complete the checkout later but still saving your spot in line is actually a win-win, but it was definitely stressful not knowing how it worked or IF it would work out.
3) For those who were not patient and tried ordering with the same number with a different method, I hope it works out for you. It was a gamble either way, so don't feel bad: if you did not try to order a different way and the reservation did not work out, you'd be without a phone for MONTHS. If you did try another method and got a ship later later than the reservation, you should be able to cancel that and free up the reservation checkout process. For those who are stuck in limbo, I feel bad for you.
Good luck to everyone!
2:04am CST: ORDER PLACED via iPHONE APP - could not finish checkout because of carrier verification, but got a reservation number (took a screenshot). I ordered the iPhone X 256gb AT&T via the iPhone Upgrade Program (new) and it said 11/3 delivery when I ordered it.
2:05am CST: ORDER #2 PLACED via web browser with a different AT&T number, got another reservation instead of being able to check out (same 11/3 delivery when I placed it though)
NOTE: At this point, I was freaking out because I had no idea how this "reservation" system worked. I was hoping it would save my spot in line, but I was doubtful. I started looking for answers, but found nothing concrete, so I decided to go to bed (but really go NO sleep whatsoever).
4:41am CST: Got two e-mails confirming both reservations, but no further information other than to check the status by clicking on the link and putting in my Reservation # and Phone # (both showed up in the system).
NOTE: At this point, I was anxious to get the second e-mail allowing me to place my order, but I was still very skeptical. I was seeing all kinds of anecdotes, but I had some hope from those who said this happened to them before and it worked out ok.
12:49pm CST: Was able to complete the purchase on one of my reservations by going to the reservation status (and it said to continue). Was able to put in my AT&T info again, my info for the Citizen's Bank loan, and it the order went through confirming the 11/3 ship date! Got an e-mail almost immediately showing my order was placed.
NOTE: At this point, I was very much relieved. I knew that I had finally got my order in, and it still shows 11/3 ship date. Still nothing on the other order, but I don't want to create two Citizen's Bank loans, so I will probably just le the other one expire.
1:59pm CST: Got an e-mail confirming that my Citizen's Bank loan was approved, so I should be good to go as long as the ship date doesn't slip or something.
COMMENTS:
1) This whole process would have been more bearable if it were not for all of the unknowns. I did not even know Apple did this, and I have been ordering iPhones for years.
2) It actually makes sense because it both reserves the phone for you in the right order and relieves Apple's (and the carrier and bank servers) at the time of pre-order. Being able to complete the checkout later but still saving your spot in line is actually a win-win, but it was definitely stressful not knowing how it worked or IF it would work out.
3) For those who were not patient and tried ordering with the same number with a different method, I hope it works out for you. It was a gamble either way, so don't feel bad: if you did not try to order a different way and the reservation did not work out, you'd be without a phone for MONTHS. If you did try another method and got a ship later later than the reservation, you should be able to cancel that and free up the reservation checkout process. For those who are stuck in limbo, I feel bad for you.
Good luck to everyone!
Same, except if I go through to preorder an iPhone X regularly I'm given the expected 5-6 weeks shipping time AND allows me to use AT&T Next. I really think the upgrade/AT&T next status was cached with the reservation and isn't checking to see if it's changed when proceeding with the reservation.
Hopefully they get that fixed before noon PST tomorrow.
In case this helps anybody:
1. Ordered mine last night with 11/3 date and pay in full option. Got reservation message.
2. Got email this morning and went to complete the order, but only given AT&T Next option, which I didn't want.
3. Couldn't get through to Apple sales, so I took a mid day nap.
4. Woke up and tried to complete the order again. This time it came up with pay in full option only and 11/3 delivery date. Completed!
Good luck everybody!
1. Ordered mine last night with 11/3 date and pay in full option. Got reservation message.
2. Got email this morning and went to complete the order, but only given AT&T Next option, which I didn't want.
3. Couldn't get through to Apple sales, so I took a mid day nap.
4. Woke up and tried to complete the order again. This time it came up with pay in full option only and 11/3 delivery date. Completed!
Good luck everybody!
It looks like everyone that selected pick up in store on the 3rd lost their spot. Unbelievable ...
I was able to complete it and have the 11/3 delivery. I'm considering if I should cancel the 12/5. Both are for AT&T Next. My card has been charged the $72 in tax, most likely for the 11/3 delivery, so I don't think things will go downhill but you never know.
Also, I didn't wait - as soon as I knew the email was there I followed the link and completed. Maybe I beat the other order through AT&T's queue which is probably on fire at this point from the traffic of last night's pre-order.
Continually refreshed the Apple Store on multiple devices beginning at 12:00 PDT. Store was still down on every device for me until 12:11, at which time I saw a 2-3 week delay for the 256GB space gray. Did everything quickly and correctly on my end and was hit with the B reservation screen because they couldn’t contact AT&T.
First confirmation email came 6 hours later, and 12 hours later they let me complete the order. Could still get 2-3 week delivery, but pickup in my area was now totally unavailable.
A little frustrating that it seems like I could have gone through AT&T last night instead of Apple, and easily gotten launch day instead of November 17-24, even 45 minutes later. And it seems like the only difference between what I did and what people who got launch day through Apple did was pure luck of the draw.
First confirmation email came 6 hours later, and 12 hours later they let me complete the order. Could still get 2-3 week delivery, but pickup in my area was now totally unavailable.
A little frustrating that it seems like I could have gone through AT&T last night instead of Apple, and easily gotten launch day instead of November 17-24, even 45 minutes later. And it seems like the only difference between what I did and what people who got launch day through Apple did was pure luck of the draw.
I had received the reservation upon ordering last night and try and be safe I placed a second order...
fast forward to this morning I received both reservation emails and also had the order confirmed email from the second order.
Every time I try to complete the reservation it does not let it go through just an error and try again later...
I cancelled my second order as some of you suggested and still no luck...
anyone have any idea whats going on?
fast forward to this morning I received both reservation emails and also had the order confirmed email from the second order.
Every time I try to complete the reservation it does not let it go through just an error and try again later...
I cancelled my second order as some of you suggested and still no luck...
anyone have any idea whats going on?
Has anyone else encountered this problem? ATT servers were down and I received a message stating that I had a reservation saved for me and that I'd receive an email to complete the transaction. I tried again just in case and they said I already had an existing reservation pending. Great, so I went to bed last night.
This morning, I have no emails, yet I'm hearing a lot of people have received their reservation emails to complete their orders. I go through the Apple website again to see if I still get that "you have an existing reservation pending" message and its not there. Instead, it now allows me to place an order for 5-6 shipping time! Where did my reservation go?!
I can't reach Apple because they're slammed. I called AT&T and they state they can see an order notification was checked by Apple but cannot see that it has been processed. Now I have no idea if my reservation was cancelled or if they just haven't sent my reservation email yet.
This morning, I have no emails, yet I'm hearing a lot of people have received their reservation emails to complete their orders. I go through the Apple website again to see if I still get that "you have an existing reservation pending" message and its not there. Instead, it now allows me to place an order for 5-6 shipping time! Where did my reservation go?!
I can't reach Apple because they're slammed. I called AT&T and they state they can see an order notification was checked by Apple but cannot see that it has been processed. Now I have no idea if my reservation was cancelled or if they just haven't sent my reservation email yet.
I’m in the same boat. No emails at all, just hoping they come in. Let’s keep each other posted if anything changes.
Yeah, I believe you are correct that it has been cached. I wish I’ve never tired going to Best Buy to order. Should of waited it out... didn’t really understand at all about the reservation system. Now I have to wait additional time in order for AT&T/Apple figure this out.
Please inform me when you get your order in successfully.
SAME HERE! Just got off the phone with ATT and rep said she can see there was some sort of a system check from Apple but there is no indication of an order. Also chat with Apple didnt help much since they need reservation #, which I do not have since I didnt take a screen shot, like you. Bottom line it is not a good sign. The ATT rep said to give it another 24 hours, but I think she was just trying to be nice. The fact we didnt get any email to confirm there is a phone reserve for us is what makes it not likely to get one now.
In the same boat. been all over apple chat and phone support but no bueno. I am beating myself up for not screencapping. STILL no email, and that 24 hr threat is looming
Wow, I'm glad we're both in the same boat so that I'm not the only one, but this really sucks. Now I don't know if I should just place another one or continue to wait. Lets keep each other posted!
UPDATE!!
APPLE SAYS ANY PROBLEMS WITH COMPLETING A RESERVATION ARE NORMAL AT THIS TIME AND THEY ALSO SAY THAT PLACING A SECOND ORDER WITH AN INTACT RESERVATION WILL NOT LOSE YOUR SPOT IN LINE!
HOPE THIS HELPS SOME OF YOU!! Transcript is below.
"
Welcome to Apple.
What can we do for you today?
gramster1@mac.com:
i cannot complete my reservation
gramster1@mac.com:
B6031D1TUCGC
gramster1@mac.com:
i keep getting an error
Apple:
Please wait while I connect you with an Apple Specialist.
gramster1@mac.com:
THANK GOD
gramster1@mac.com:
i need to complete this reservation B6031D1TUCGC
Darius:
Welcome to Apple, my name is Darius. I would love to help you with your questions today on your reservation!
Darius:
I am sorry that it is happen! But we know that the problem is happening and apple is working around the lock to get it fixed. So you should just keep checking through the day to see if it is fixed yet. Good thing is you still have that reservation so your spot I online is still there!
gramster1@mac.com:
I keep receiving an error that it cannot find my reservation is this normal as of right now?
gramster1@mac.com:
I also am wondering whether placing a second order screwed up my spot in line??
gramster1@mac.com:
i already cancelled the second order fyi
Darius:
That is normal right now, however you can’t order with a business account.
gramster1@mac.com:
did placing a second order kill my spot in line tho?
Darius:
Disregard that last part of the message.
Darius:
It shouldn’t have.
gramster1@mac.com:
so my reservation should be intact regardless?
Darius:
Yes, it should be.
gramster1@mac.com:
okay. is there any info you can give me about delivery date attached to the res?
gramster1@mac.com:
and any estimation of when the problem will be fixed
Darius:
No I don’t have any information on that unfortunately
gramster1@mac.com:
ok. but just to verify my reservation will be intact regardless of me placing and cancelling that second order that was for the same line?
Darius:
You should be okay but let me double check that for you really quick.
gramster1@mac.com:
thank you!!!!!
Darius:
You should definitely be fine!
"
APPLE SAYS ANY PROBLEMS WITH COMPLETING A RESERVATION ARE NORMAL AT THIS TIME AND THEY ALSO SAY THAT PLACING A SECOND ORDER WITH AN INTACT RESERVATION WILL NOT LOSE YOUR SPOT IN LINE!
HOPE THIS HELPS SOME OF YOU!! Transcript is below.
"
Welcome to Apple.
What can we do for you today?
gramster1@mac.com:
i cannot complete my reservation
gramster1@mac.com:
B6031D1TUCGC
gramster1@mac.com:
i keep getting an error
Apple:
Please wait while I connect you with an Apple Specialist.
gramster1@mac.com:
THANK GOD
gramster1@mac.com:
i need to complete this reservation B6031D1TUCGC
Darius:
Welcome to Apple, my name is Darius. I would love to help you with your questions today on your reservation!
Darius:
I am sorry that it is happen! But we know that the problem is happening and apple is working around the lock to get it fixed. So you should just keep checking through the day to see if it is fixed yet. Good thing is you still have that reservation so your spot I online is still there!
gramster1@mac.com:
I keep receiving an error that it cannot find my reservation is this normal as of right now?
gramster1@mac.com:
I also am wondering whether placing a second order screwed up my spot in line??
gramster1@mac.com:
i already cancelled the second order fyi
Darius:
That is normal right now, however you can’t order with a business account.
gramster1@mac.com:
did placing a second order kill my spot in line tho?
Darius:
Disregard that last part of the message.
Darius:
It shouldn’t have.
gramster1@mac.com:
so my reservation should be intact regardless?
Darius:
Yes, it should be.
gramster1@mac.com:
okay. is there any info you can give me about delivery date attached to the res?
gramster1@mac.com:
and any estimation of when the problem will be fixed
Darius:
No I don’t have any information on that unfortunately
gramster1@mac.com:
ok. but just to verify my reservation will be intact regardless of me placing and cancelling that second order that was for the same line?
Darius:
You should be okay but let me double check that for you really quick.
gramster1@mac.com:
thank you!!!!!
Darius:
You should definitely be fine!
"
Were you able to get past this error message? I'm seeing the same thing but my carrier is AT&T.
Grrr I am so frustrated. I placed the order at 12:10am PT and was so tired that I didn’t save the reservation number. Still haven’t heard anything.
I believe there is a small Nov 6 group and a Nov 10-17 group, so 17-24 would be the fourth batch.