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pending reservation email
- Thread starter thirdeye313
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FWIW - I'm having this same problem and have spent hours on the phone with numerous Apple reps. Most recently, I called and asked very directly to change the shipping address associated with my iPhone X reservation. I stated that I had updated my AT&T billing address from a PO Box to a physical address, but their system was not recognizing the update. The rep took my reservation #, email address, and Apple ID and said she manually sent it to a supervisor and they would update the information on the reservation. When I asked for a case number or a direct phone number to call back in case it didn't work, she was unable to provide either of them. She sounded very confident that this would fix the issue, but seems more like she just wanted to get me off the phone.
And you’re part of the problem, the natural outcome isn’t keeping phones and reservations you don’t need. Not a surprise as most people are self centered and inconsiderate.
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Im still getting the same error loop. I think she just wanted to get you off the phone.
I didn't make the rules.
I did play by them.
I don't owe you anything.
That you think I do or should might be a problem, but it's not my problem.
I don't normally engage in tit for tat and I'm done. But YOU came here all judgemental about people who are just trying their best to keep their queue in line; a place they earned by extensive researching and trying to follow the rules.
I have a reservation that expires at noon today. Already have a nov 3 confirmed via ATT. Contemplating using this reservation and paying full price just to resell. Since I can’t use my next upgrade twice need to pay in full.
I'm pretty certain that it won't let you proceed on the same phone number if it sees an order there. It might, but if it doesn't, you might have to switch to another number on your account to make that work.
Enter the phone number you originally booked to get into the reservation and then change that prefilled number to another number on your account.
The only way I could get Apple on the phone yesterday was to call my carrier, AT&T, and after they realized they couldn’t help me they transferred me to Apple and then they sent me to sales.
Yes it will. Happened to me. Used next on att.com on both of my lines. Then had a reservation emailed from Apple. Checked out fine on same number...of course paid full price. I resold that one to my buyer in Dubai already so that’s good.
You obviously have a hard time understanding. I’m all for keeping phones you are actually going to use. But keeping reservations for no reason only ruins delivery times for others.
Not sure how much more clear I can be.
My reservation disappeared this morning. I called Apple and they told me to order another phone with 5-6 week delivery and then in the next 24-48 hours that second order will convert to the first order and the Nov 3 delivery will be honored .... Okay ....
i enter my reservation number and my wireless number, and it takes me to a screen that says welcome back,
To proceed with your order, please be ready to address the following items when you click Continue.
when i click continue it says
Your request couldn’t be processed.
We’re sorry, but there was an error processing your request. Please try again later.
its been saying this since yesterday and iv called and they said just keep refreshing, which isnt working
they just told me to refresh the page aloy. and now their phone lines are super busy. ugh
Ugh...must busy with website. Keep calling and try refreshing. Why are doing at last minute? Or did you not have time to do it earlier?
Yep. 2 hours or so to go and I still cant complete my reservation. Waiting on the phone now to be told nothing new.
i called them about this yesterday too and they said they are aware of the issues and just to keep refreshing.
Thanks for tip but for the life of me I can't get through to speak to someone.
I'm getting the "We’re sorry. We can’t find your reservation. Please verify your information and try again." when entering my reservation/phone number.
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