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People with Premier / biz accts getting screwed again?

Woof Woof said:
Stuck in same hellish boat. Premiere corp account. Pres and COO want iPhone 5 upgrades. Bonus, I get to upgrade mine to.

Well... if I could manage to get in.

Site came up just as rep answered at 3:40ish my time, and told me phone preorders weren't until 8AM, and if I had premiere website access, to use that.

Site has only gotten to the login screen a couple times, and every time it did, it refused to take my login (that I had used at 11:53 PST with no trouble at all.)
Click to expand...

Yeah, it's a pretty awesome boat. Everyone wants an upgrade..

So you got through and they aren't doing anything until 8 AM? Damn. Perhaps the 1 hour 22 I've been on hold is for not..

I suppose our only hope is allocation for Premier users now, and getting those orders in when the site is up/at 8 AM.
 
cableguy619 said:
I had problems lol APPLe site kept saying I didnt have an account and normal ATT site kept timing me ot at add a line.

1st try on premier I got thru right when I was about to give up

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The site has been garabge for at least 30 min.. I wanted to check status from confimration and I just get site is under heavy load, etc or something liek that.
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This site has been down for years!!!
 
marvin4653 said:
Thanks for the responses. Maybe trying to go to an ATT store in-person on Friday instead of the Apple Store would be better?


That is horrifying.
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Yeah I was pretty pissed. Ended up waiting another 7 hours the week after. 14 hours for the iPhone 4...nuts. Now I want to prevent that and do it online.


BUT ITS IMPOSSIBLE, UGH!
 
cableguy619 said:
I think most are. I can barely login to my account without issues.

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lol
Click to expand...

At least you can login..

I'm still at Site is Currently Unavailable on every load attempt of the login pages..

Honestly, I cannot decide if it is better then 'site is taking too long to load, please wait' with the 15 second auto reload script..
 
I'm only getting the "Site Unavailable" splash screen.

Yes Moss, I've restarted 3 times.... now go plug the internet back in!
 
When I go to the Premier site I still get this...

Site Currently Unavailable

Wireless from AT&T is continually working to improve our web site for our customers. Unfortunately, our site is unavailable and cannot handle your request at this time. Please be assured that we are working as quickly as possible to remedy the situation. We apologize for this inconvenience and ask that you please try back again later.

Been like this for a good 30 minutes.

Again, AT&T SUCKS!!!!:mad::mad::mad:
 
Mystikal said:
Yeah I was pretty pissed. Ended up waiting another 7 hours the week after. 14 hours for the iPhone 4...nuts. Now I want to prevent that and do it online.


BUT ITS IMPOSSIBLE, UGH!
Click to expand...

Why couldn't you get it? You answer may help others with the same question.
 
cmoski said:
At least you can login..

I'm still at Site is Currently Unavailable on every load attempt of the login pages..

Honestly, I cannot decide if it is better then 'site is taking too long to load, please wait' with the 15 second auto reload script..
Click to expand...



I am getting that now on the premier page
 
Woof Woof said:
I'm only getting the "Site Unavailable" splash screen.

Yes Moss, I've restarted 3 times.... now go plug the internet back in!
Click to expand...

Darn. You've caught me. *plugs it back in*

The one thing that makes this different from the iPhone 4 pre-order is that at least you could get to various parts of the process.

It seems that a backend server has just crashed entirely.. Is anyone around to restart it?
 
iLukeJoseph said:
Why couldn't you get it? You answer may help others with the same question.
Click to expand...

Because of my business account. My dad had an account and I found out a few weeks before. I went in to the store knowing I could have been turned down. Got the phone, was ready to pay...and up popped some message saying it wouldn't work.

I ended up buying it FULL PRICE from apple. I went to ATT saying what happened. They did nothing. Returned it then waited another 7 hours at ATT.

I am RESTRICTED to doing this through ATT or ATT.com. Its horrible.


EDIT: Good luck to those waiting. This isn't worth the unrest.
 
cmoski said:
Darn. You've caught me. *plugs it back in*

The one thing that makes this different from the iPhone 4 pre-order is that at least you could get to various parts of the process.

It seems that a backend server has just crashed entirely.. Is anyone around to restart it?
Click to expand...

good luck bud!! I am gonna crash have to work in 3 hours.
 
I remember with the first iPhone AT&T reps didn't know that you couldn't apply them to business accounts...

Is anyone still on hold for phone support?

cableguy619 said:
good luck bud!! I am gonna crash have to work in 3 hours.
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We'll need it :/
 
Mystikal said:
Because of my business account. My dad had an account and I found out a few weeks before. I went in to the store knowing I could have been turned down. Got the phone, was ready to pay...and up popped some message saying it wouldn't work.

I ended up buying it FULL PRICE from apple. I went to ATT saying what happened. They did nothing. Returned it then waited another 7 hours at ATT.

I am RESTRICTED to doing this through ATT or ATT.com. Its horrible.
Click to expand...
I'm surprised that there wasn't a news story about a person spontaneously combusting in an Apple Store on iPhone release day. I don't know how I would have reacted in that situation after waiting all that time.
 
Mystikal said:
Because of my business account. My dad had an account and I found out a few weeks before. I went in to the store knowing I could have been turned down. Got the phone, was ready to pay...and up popped some message saying it wouldn't work.

I ended up buying it FULL PRICE from apple. I went to ATT saying what happened. They did nothing. Returned it then waited another 7 hours at ATT.

I am RESTRICTED to doing this through ATT or ATT.com. Its horrible.
Click to expand...

Got ya, so it SOUNDS like you are an "employee" on your Dad's business account? Sorry for using the term employee, but premier is so freaking confusing, that is how I have to think of users.

The way I understand it, is under the premier/business account the actual user of the phone has no liability to AT&T. There is no credit check on the individual, they are not responsible for the bill etc....
 
Woof Woof said:
You just know some AT&T IT guy is happily snoozing in bed without a care...
Click to expand...

So true..

As for the premier phone support, is it confirmed they get in the morning around 8 AM PST?

Perhaps we should just start calling the number around 7:30 AM or so.. The site seems to not be showing many signs of life.
 
cmoski said:
I remember with the first iPhone AT&T reps didn't know that you couldn't apply them to business accounts...

Is anyone still on hold for phone support?



We'll need it :/
Click to expand...

yes decided to try again... this time 51 minutes and still on hold
 
iLukeJoseph said:
Got ya, so it SOUNDS like you are an "employee" on your Dad's business account? Sorry for using the term employee, but premier is so freaking confusing, that is how I have to think of users.

The way I understand it, is under the premier/business account the actual user of the phone has no liability to AT&T. There is no credit check on the individual, they are not responsible for the bill etc....
Click to expand...

I believe that you can actually register on AT&T Premier as an 'employee account' manager as an employee. (confusing, I know) I'm not exactly sure how this was done on my account originally, but I can upgrade/add features/etc on just my line despite there are several others on the account.

The other lines are listed, but I cannot make changes to them.

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mr1581 said:
yes decided to try again... this time 51 minutes and still on hold
Click to expand...

I'd imagine that the calls are placed in a different queue as phone support opens in the morning..

What number did you use? 611?
 
cmoski said:
I believe that you can actually register on AT&T Premier as an 'employee account' manager as an employee. (confusing, I know) I'm not exactly sure how this was done on my account originally, but I can upgrade/add features/etc on just my line despite there are several others on the account.

The other lines are listed, but I cannot make changes to them.

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I'd imagine that the calls are placed in a different queue as phone support opens in the morning..

What number did you use? 611?
Click to expand...

yeah...but i'm going right for retentions...they can open new lines too
 
I'm giving up for a few hours... The dog will wake me up soon enough to try again.

I swear the mutt has an alarm clock in him.
 
2 and a half hours of trying to access premier.

furthest i got was logging in.

**** premier.
 
is it just us premier members having issues?!?!?!? are regular ATT customers getting through fine?? do you guys know??
 
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