I'm pretty sure...they better have some allocated for premier accounts.... I'm so angry and so tired right now...have to be up in an hour...goodnight
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People with Premier / biz accts getting screwed again?
- Thread starter zkaudio
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I'm pretty sure...they better have some allocated for premier accounts.... I'm so angry and so tired right now...have to be up in an hour...goodnight
Okay..
So, I talked to an awesome AT&T rep after 2 hours and 35 minutes on hold.
She said that people she talked to before me were on hold for 2 hours. Don't give up! The people that talked to her before were unable to get the upgrade.. For some reason. She cited different times for different account types.
Anyway, she placed the order for my white 64 gb iPhone 5 and in the middle of giving her my information the line cut out..
A few moments later, she called me back! Amazing.
Anyway, she ported over my unlimited data plan, and got things rolling. Two minutes later I had accepted the TOS, and ordered via premier. This was after a system error on the TOS acceptance the first 6 or 7 times I tried it.
Incidentally, she said I was her first successful iPhone 5 order.
There you have it. Start calling 611 and hitting the upgrade division. She said there were phones allocated and I'd have mine on launch day..
She was awesome.
If anyone at AT&T is reading this, your new hire from Comcast is a very amazing CSR. (Probably not :/)
Pro tip: When they do answer, be incredibly nice. Accommodating. Make jokes. Act like someone who isn't sleep deprived. They go the extra mile for you. Amazingly.
Edit: Just have the TOS e-mail. No processing confirmation, can hit premier login but error processing request to see order status.
So, I talked to an awesome AT&T rep after 2 hours and 35 minutes on hold.
She said that people she talked to before me were on hold for 2 hours. Don't give up! The people that talked to her before were unable to get the upgrade.. For some reason. She cited different times for different account types.
Anyway, she placed the order for my white 64 gb iPhone 5 and in the middle of giving her my information the line cut out..
A few moments later, she called me back! Amazing.
Anyway, she ported over my unlimited data plan, and got things rolling. Two minutes later I had accepted the TOS, and ordered via premier. This was after a system error on the TOS acceptance the first 6 or 7 times I tried it.
Incidentally, she said I was her first successful iPhone 5 order.
There you have it. Start calling 611 and hitting the upgrade division. She said there were phones allocated and I'd have mine on launch day..
She was awesome.
If anyone at AT&T is reading this, your new hire from Comcast is a very amazing CSR. (Probably not :/)
Pro tip: When they do answer, be incredibly nice. Accommodating. Make jokes. Act like someone who isn't sleep deprived. They go the extra mile for you. Amazingly.
Edit: Just have the TOS e-mail. No processing confirmation, can hit premier login but error processing request to see order status.
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I finally got through on the ATT website. Didn't say anything about a ship date though. Hoping for release day.
Yeah.. Every other time I've done this it's been on release day.
I'd bet if you got it in, according to what the CSR said and previous experience, you're good.
Later in the day, after noon seems to be the general first cutoff for premier orders/launch day if I remember correctly with the iPhone 4.
Yeah..
In fact, they only let me ship to my work or the billing address for the primary credit card.
I just had it shipped to work when I called.
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Call. It is the only option. Just don't fall asleep on the phone..
The CSR said some people had fallen asleep..
She put them back in the queue.. LOL
I think I'm having the same issue. I get to the "Voice Plans" section but it doesn't show any actual plans -- its just blank.
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Can you tell me what number you guys are trying? I keep getting this office is currently closed when I say "Business" at the voice prompt. Thank you!
Dial 611 on your phone, type in your Premier pin, and select 2 then 3 (or is it 3 then 2?)
I'd get you the official premier number, but the site is spotty at best.
Still don't have premier order confirmation yet. Just TOS acceptance. :/
Now with AT&T -- All of your IT staff will be too tired to work in the morning after every iPhone launch! Just another way AT&T provides the network of endless possibility.
I don't even have a premier pin...at least that i don't think..i call 611 and it sends me right to enterprise... so i just kept hitting 0
I don't have a cell phone to dial from at the moment...will look for the landline. I keep ending up in AT&T Small Business though instead of Premier..
Got through to premier website finally! Placed order for 2 iphone5 around 615 and 620am EST.
Confirmation of order recieved email immediately for both units, as below:
Dear Mr. Deez Nutz,
Thank you for your purchase from the Premier Online Store. We're pleased with your choice of AT&T as your wireless service provider.
Your iPhone has been reserved and should arrive as soon as Sept 21, 2012.
Reference Web Order Number: XXXXXXXXXXXX.....etc etc etc
I just ordered through the Premier website and it was easy and fast. After 2.5hours of trying, I took a 1 hour nap and tried again and got right in.
Keep trying the premier site. Here is a piece of the conf. email.
"Thank you for your purchase from the Premier Online Store. We're pleased with your choice of AT&T as your wireless service provider.
Your iPhone has been reserved and should arrive as soon as Sept 21, 2012.
If we have any questions about your order, we will contact you via email.
Reference Web Order Number: XXXXXXXX"
Keep trying the premier site. Here is a piece of the conf. email.
"Thank you for your purchase from the Premier Online Store. We're pleased with your choice of AT&T as your wireless service provider.
Your iPhone has been reserved and should arrive as soon as Sept 21, 2012.
If we have any questions about your order, we will contact you via email.
Reference Web Order Number: XXXXXXXX"
Very cool! Just got my order confirm as well, I guess the TOS accept method is a little slower...
Sleep time. Good luck, gods speed, and all of that
i got the exact same emails... confirmation numbers and emails came through almost instantly after placing the orders for my two phones!!!!
question: did it make you add a data plan even though you already have one or are on a shared plan?? i just picked the cheapest data plan and will have it out with customer service later! would rather deal with that than wait for my phone for 2 weeks!!!!
I was on hold for 2 hours only to be told at the end that the office that would let me order via the Premier account doesn't opn until 8 am EST.
For the people getting through on the phone and ordering, could anyone provide a land line phone # please? I don't have an AT&T phone with me at the moment so can't call 611...
Thanks!
For the people getting through on the phone and ordering, could anyone provide a land line phone # please? I don't have an AT&T phone with me at the moment so can't call 611...
Thanks!
Not on shared. Made me select. Only one option $30.00 unlimited 4G LTE! w00t!
Thanks for the tip-off that the site went back up. I had pretty much given up on refreshing for a while.
Guys they moved me to premier 6 months agin been the worst mistake if my life. Had to gets support ticket yesterday just for them to "install a button for the store on my account". Finally just got in and 2 phones added buy wtf where is the BUY NOW BUTTON? is this more freakin permissions BS ? Ugh omg you're killin me
FINALLY the site is back.
Just placed an order for 4. It seems its reserved and will be delivered as soon as 9/21. Lets hope.
Just placed an order for 4. It seems its reserved and will be delivered as soon as 9/21. Lets hope.