30 minutes pass and the fellow comes out, with my MBP in a white bag, and he's wearing blue surgical gloves.
He proceeds to tell me that no one there is willing to open up my MBP as I am a smoker and its a bio-hazard.
I thought he was joking but soon realized he was dead serious.
I was told that I needed to take it to a 3rd party who I would have to pay, for them to clean out my laptop before they would consider working on it, by which point of course, my apple warranty would have expired.
Never having ever had anyone turn away a computer before of mine, let alone any device, for being a smoker, I was left speechless at what seemed terribly absurd an overreaction to me.
About 15 years ago I used to work for a local computer repair shop (Windows PCs, not Apple) and this was our policy as well. The inside of computers owned by smokers are
disgusting, and I believe we also refused computers on the basis that they were a "biohazard". It's doing just as much damage to your computer as it is to your lungs. This was not an overreaction from the Apple store, especially if there is visible damage on the
outside of the machine before they even open it up.
I would have refused to open your machine too, especially if there was any sort of tobacco smell from it, which you will not be able to smell yourself, as a smoker.
It's good news that they're taking steps to tackle the pernicious menace of slightly tar-stained computer parts
Clearly you have never worked in the computer repair industry, or likely even seen the inside of a smoker's computer.
TIA is a well understood language on the web in forums that is short for THANKING IN ADVANCE for the answers you are all about to offer.
Forums are not twitter or text messages, there is no character limit, or a need to use acronyms. For what it's worth, I visit a number of forums on a regular basis, and have never encountered this either.
I find it interesting that they require an apple related tech or store to clean it for me and once i pay $50 + or whatever it ends up being, it is no longer considered a bio hazard
Therefore it apparently is only a bio hazard when working on it for free
Just because you can find somewhere willing to work on your machine for a price, does not change that fact. It's very possible that a third party has necessary equipment to deal with cleaning the machine (mask etc.) that the back of an Apple Store does not.