Question! new MacBook Pro 13" 2016 NTB kernel panic!!

Discussion in 'MacBook Pro' started by bonjourx, Dec 29, 2016.

  1. bonjourx macrumors member

    bonjourx

    Joined:
    May 26, 2016
    #1
    Got this laptop just yesterday. Apparently while I left it downloading the sims 4, when I went back to check it it was restarting. I didn't realize that it was kernel panic until I closed all the apps that are opened and saw the message that says "your computer restarted because of a problem...." is it normal that these kind of things happened? or since this is only 2 day old I should just return it and get a new one? am I just being paranoid? please help! first time experiencing It, sorry!
     
  2. xaqt93 macrumors 6502

    xaqt93

    Joined:
    Jun 17, 2011
    #2
    It is not a normal thing, but it is. If the makes sense. I've seen it with my Mac tons of times. You just need to make sure your computer is ready to be restarted before you do it. If you install a game and plan to leave your Mac for a while, then go ahead and close out of everything else
     
  3. bonjourx thread starter macrumors member

    bonjourx

    Joined:
    May 26, 2016
    #3
    I wasn't able to see if my computer was, cause literally the moment I came back it restarted by itself already, and I just needed to put my account password. I know it sounds so silly, but should I just return it and get a new one? its only 2 days old. should I just wait and see if it happens again? sorry, new MacBook Pro owner and so worried as this thing is pricey! :/
     
  4. xaqt93 macrumors 6502

    xaqt93

    Joined:
    Jun 17, 2011
    #4
    no need to return it. You probably had some other apps open. Once the game finished, the Mac restarted it self and BAM.You have that message. The Message means nothing. If you try and return it, Apple will probably explain why you got the message. Don't worry. Your Mac is fine.
     
  5. bonjourx thread starter macrumors member

    bonjourx

    Joined:
    May 26, 2016
    #5

    The game wasn't finished downloading. I actually thought it only went to sleep, but I only found out it was kernel panic after I saw the message that my computer restarted because of the problem when I closed all my apps (safari and origin). I guess I'm just gonna wait and see if it happens again. :/
     
  6. Goldfrapp macrumors 601

    Goldfrapp

    Joined:
    Jul 31, 2005
    #6
    Did you expand the dialog box and look at the details? If it was sleep/wake failure related kernel panic, then RETURN IT. It's only gonna get worse. I returned mine after 15 kernel panics in one day.

    Back to my ole trusted MBP from 2014.
     
  7. bonjourx thread starter macrumors member

    bonjourx

    Joined:
    May 26, 2016
    #7
    I did expand the dialog box, lots of letters and words, but I wasn't really aware of what was going on when I did it so after I expand it it got closed by itself. Should I wait and see if it happens again? I got this from bh photo.
     

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