I think it depends on the rep. The guy I spoke to was incredibly nice. The conversation wasn't like any other customer service call I've ever had. It wasn't rushed and he filled me on all of the details and possibilities of getting it early (as they are shipping estimates) but made sure to say he couldn't make any guarantees. After he went over most of the shipping info (the main reason I called) the conversation went something like this..
-'I see here also you paid for the expedited shipping, and because of the wait I can go ahead and take that off for you'
Wow really? That'd be great.
-'We can also offer you a free Apple case if you'd be interested?'
A free case? Let me just look at the colors.. Actually I don't really use a case, was there any thing else I could get in replacement of that?
-'Yeah, sure man. What were you looking for?'
I'm actually looking for some nicer headphones, I know it comes with the earpods, but I was looking for some in-ear ones. Maybe the apple ones... oh I see those are $79... (I had honestly thought they were $49)
-'Are you on the website? Do you see these ones...' (Proceeds to recommend me some sennheiser ones that are also $79, but aren't quite what I'm looking for.)
I'd actually think I prefer the apple in-ears, as I don't really care for the others because of xx and yy.
-'Well let me throw those on your order and change the price for you. You should get those this week'
Amazing. Thanks so much.
The kicker is I ordered on October 6th...
Checked my order status and saw this.
Still a little hard to believe...
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