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on my case.. pun intended LOL, i called customer service, and expressed my frustration. I didn't budge one bit, i kept rambling how disappointed and frustrated I am, which i'm genuinely am. Then the guy offered me a free case and let me chose what color. i told him brown and boom free case shipped next day delivery.

i think in your case, they shoved you off.. call them back and be aggressive.

Oddly, I wasn't the least bit aggressive. More generally curious for more information. I think it can greatly depend on who you get, much like customer service anywhere.
 
its not like over the top aggressive per say.. i was still respectful because i sympathize with the reps probably getting hell all day getting similar calls like me. but i was persistent, he genuinely offered me the case less than 10 mins into the conversation.
 
I think it depends on the rep. The guy I spoke to was incredibly nice. The conversation wasn't like any other customer service call I've ever had. It wasn't rushed and he filled me on all of the details and possibilities of getting it early (as they are shipping estimates) but made sure to say he couldn't make any guarantees. After he went over most of the shipping info (the main reason I called) the conversation went something like this..


-'I see here also you paid for the expedited shipping, and because of the wait I can go ahead and take that off for you'
Wow really? That'd be great.
-'We can also offer you a free Apple case if you'd be interested?'
A free case? Let me just look at the colors.. Actually I don't really use a case, was there any thing else I could get in replacement of that?
-'Yeah, sure man. What were you looking for?'
I'm actually looking for some nicer headphones, I know it comes with the earpods, but I was looking for some in-ear ones. Maybe the apple ones... oh I see those are $79... (I had honestly thought they were $49)
-'Are you on the website? Do you see these ones...' (Proceeds to recommend me some sennheiser ones that are also $79, but aren't quite what I'm looking for.)
I'd actually think I prefer the apple in-ears, as I don't really care for the others because of xx and yy.
-'Well let me throw those on your order and change the price for you. You should get those this week'
Amazing. Thanks so much.

The kicker is I ordered on October 6th...


Checked my order status and saw this.
Still a little hard to believe...
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Thanks a lot, I will try another call tomorrow, and I hope get a same headphones, you are so lucky~~~
 
when you call.. STAY ON THEM... they want you to suck it up and be like "oh okay, i guess ill just keep waiting".. NO. don't say goodbye till you hear "what color case would you like?" LOL
 
on my case.. pun intended LOL, i called customer service, and expressed my frustration. I didn't budge one bit, i kept rambling how disappointed and frustrated I am, which i genuinely am. Then the guy offered me a free case and let me choose what color. i told him brown and boom free case shipped next day delivery.

i think in your case, they shoved you off.. call them back and be aggressive.

Maybe I use a wrong way to talk to them, and I will make another call tomorrow, thanks a lot for your help, and wish me get a case tomorrow
 
now don't be a douchebag.. because those poor guys aren't at fault. just give em a hint of it. LULZ
 
Thanks a lot, I will try another call tomorrow, and I hope get a same headphones, you are so lucky~~~

Might be worth a shot.

I felt I pushed a little when I realized the headphones were $79, but to be honest I didn't see the price until after I had mentioned them. I definitely feel lucky, and it makes the wait 95% bearable. I've also spent at least $10k in Apple products over the years, including all seven iPhones. I was really hoping they'd email me a survey like they do when you go to the genius bar so I could share how great he was.
 
Mine is now out for delivery.

Left China on the 11th Oct, travelled half way round the world via Dubai and Germany and is currently on its way to me sometime today!!

:)
 
My shipping date is suppose to be on the 18th and should be delivered by 24th but Apple just charged my card. Does that mean it will ship earlier?

How long does it usually take to go from processing to preparing for shipment after the card is charged?
 
My shipping date is suppose to be on the 18th and should be delivered by 24th but Apple just charged my card. Does that mean it will ship earlier?

How long does it usually take to go from processing to preparing for shipment after the card is charged?

Its preparing for shipment :D:D:D:D

Does this mean it will ship before the 18th? if it does I think that this means all the dates that apple put are conservative. I really hope I don't get stuck on preparing for shipment for the next 4 days lol

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its preparing for shipment :d:d:d:d

does this mean it will ship before the 18th? If it does i think that this means all the dates that apple put are conservative. I really hope i don't get stuck on preparing for shipment for the next 4 days lol

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إت وِل شپ تُدَي أور تومورو موست لايكلي

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it's back to processing!:confused:

أوووپس
 
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I called up to the customer service branch and spoke with an apple employee who was very helpful and understood my problems, we spoke alot through emailing and i was even offered a case! I turned it down though as I already had a Sgp leather snap on case which was cool. Goodluck on your orders guys, this topic was able to keep me sane throughout this wait XD

Update** Ordered 20th sept 16gb gold, was due to dispatch at around 24-28
4PPiX.png

Goodluck to all customers out there!
*checked my email
4PPoG.png
 
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I'm sure the people who ordered on the 20th have received them earlier than expected. Which who is mainly in this thread. May want to try elsewhere.

Really ? Lol, I'm still waiting for my Gold that was ordered on the 20th. :eek:
 
Sept 20th orders with October ship date, Apple.com buyers. [MERGED]

High five!!! Landed in Korea!

Woohoo!! :)

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What are the chances it will arrive tomorrow?

Probably good. It says it's on time and they tend to know what they are doing. :)

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Michael: it's still weird how much later yours is set to arrive ... I'm so confused!

Mine is the 16th by 12, yours is the 18th by the end of the day??? Is mine going on a supersonic jet or something? Lol
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