You never know. He might be on Apple's payroll to spread fake news about how good Apple products are and to attack anyone who criticizes the company.
Haha. Always possible! But I think the more likely explanation for most people has to do with their history with Apple.
This company didn't become the most valuable one (not to mention the most valuable brand) in the world overnight. It's introduced some remarkable products and as such has generated quite a bit of brand loyalty. That goes a looooong way. Ask Pepsi. Its products have won in many blind taste tests, yet Coke's brand gives it most of the market share. Apple's done exactly that, only better.
Once that brand loyalty kicks in, people tend not to let it go very easily. They are prone to forgive some small nuisances or dislikes in the name of the "overall experience." And sometimes, that affinity is so strong that some believe the nuisances aren't even a problem at all. (Cough cough "I like the notch!")
This isn't an insult against them by any means. It's what decades of psychology research tells us is
supposed to happen when a company and a brand do what they're intended to do.
But it is something about which we should collectively try to be mindful. Do we evaluate A, B, and C, and adjust our beliefs accordingly? Or do we think about our beliefs and then render a decision about A, B, and C? The order of operations matters.
And that's the reason I interjected here to begin with. When a forum member was attacked for saying
nothing more than that he was simply "glad [he] waited", that's craaaaaaazy. When another forum member was attacked as being "the issue" for saying he's had a "list of unsatisfying customer service experiences," that too is craaaaaaazy. And when I'm attacked for sticking up for those guys and for acknowledging the legitimacy of criticisms about some of these products and their design, that's even more craaaaaaazy.
Unfortunately, there's no solution. I personally like it when I learn something that proves me wrong. That's when I learn. But most people don't feel that way. And the more closed-minded a person is, the less they are receptive to the notion that they're closed-minded. It's a vicious cycle. So alas, we go round and round.