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Utd

I ordered My UTD on August 24th. It still hasnt changed status, not shipped yet. The card has been charged.

After reading this massive thread, I thought I would place another order for a UTD disc just to see what would happen. To my amazement, I got a different delivery date. Not a Ships by date as the first UTD.
 

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I ordered My UTD on August 24th. It still hasnt changed status, not shipped yet. The card has been charged.

After reading this massive thread, I thought I would place another order for a UTD disc just to see what would happen. To my amazement, I got a different delivery date. Not a Ships by date as the first UTD. Also the description is a bit different.

That's interesting. Did you need to use a different serial number?
 
Seems we are all getting different stories...


Hi, my name is Janet R. Welcome to Apple!
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You: Hi Janet.
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You: I'm sure you've been asked this a million times tonight, but there is a lot of conflicting information floating aroung on the macrumors forum about whether Up-to-date customers will be receiving SL tomorrow on launch day or not. People seems to be getting very different answers from Apple reps. I was hoping to clear this up.
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You: All of our orders still say "not yet shipped"
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You: Yet we were told we would receive launch day shipments.
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Janet R: Hi.
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Janet R: We are told all orders places by 2PM Wednesday will arrive 28 August.
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You: regardless of up-to-date or regular retail purchases?
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Janet R: Demand was very high and we are shipping the software as quickly as we can.
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Janet R: Uptodate will get there 28 August.
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You: thanks...i hope you are right. every person on the forum who chats with an apple rep seems to be receiving a different answer however!
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Janet R: This is the last work we received.
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Janet R: *word
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You: got ya....thanks for your help!
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Janet R: You are welcome.
 
On the 24th, I simply went to the UTD website, clicked the link, it asked me to log in with my user id. I did. And it had the info from my recent mini purchase(recent being It was just shipped on the 24). I didnt have to input the serial number or anything from the mini. It asked for the credit card info, and away it went. It charged the card yesterday.

Tonight, I went back to the same UTD website, clicked the link, logged in, this time I had to go through the enter your serial number, which I had recieved the mini last night, and so I input it in, along with credit card info and away it went creating a different order. No charge has been charged yet, but its early for the second one...
 
Bummer... Canadian $35 SL will be delivered on August 31... Now that is sad. BTW, I live in B.C, Canada. Any other Canadians having their order delivered tomorrow? I feel cheap out by Apple :(

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Ordered Mac Box Set on 26th
Confirmed Fed Ex delivery on the 28th.

I did notice when I originally ordered the upgrade for 29.00 it said Sep 1-5th for delivery. I guess the more expensive purchases get priority shipment- overnight. I decided to upgrade work and life at the same time.
 
Anyone else fax in their $10 upgrade and not get any kind of reply from Apple?

I had to fax mine in since the Up-to-date program wasn't working (I bought my mac online and when I logged in it would just go to an empty shopping cart). Apple mailed me asking for a receipt so I mailed that in and a few days later it showed that they received it.
 
Mine says shipped on 26 August. Luckily, from what I can make out, the postal strike wont strike cheshire so i might get it today, if you look out for a long and lengthy review
Now that the printer and software incompatibilities are listed, plus with all the positive reviews I am ready to upgrade today
 
Same here. A lot of people are same.

I spoke with my online Apple Store contact in Austin, TX earlier this week and he said not to worry, Up-to-Date customers who placed their pre-orders in time (when the $29 upgrade said 'Delivered By August 28') will receive Snow Leopard on August 28.

Apple probably handled Up-to-Date orders differently, which has caused a lot of confusion and worry.

I hope so. If I get it tomorrow I'll be installing it right away. If I get it Monday I either have to wait or screw up my work week.
 
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I managed to find the direct Apple Store chat URL through Google. Unfortunately, the person wasn't helpful at all:

Hi, my name is 'Eve L'. Welcome to Apple!
Hi. I ordered Snow Leopard through the up-to-date program back in June, and it's still shown as "Not yet shipped". Is there any way for you to check the status through another means? I've heard that the order status page isn't always reliable. My order number is XXXXXXXXXX.
Hi! Let me check to see.
Once your order ships, then you will receive an email letting you know. I cannot see the status of your order.
okay, thanks. Do you know how Canadian up-to-date orders are being shipped?
We do not know exactly which carrier is delivering until your order status is updated.
okay, thanks. good night!
Thank you for visiting the Apple Store. We appreciate your business. If you would like more help, please chat with us again.
 
FedEx usually delivers around 1pm to my neighborhood, so if it hasn't shown up and there's no change in the order status at store.apple.com by around 3pm, I'm jumping in the car and just grabbing it from the Apple Store.

Couldn't we just buy it in-store and then return the one that comes in the mail (when it comes) to the store with the receipt from the one we bought?

Does the up-to-date come with the regular packaging?
 
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Does the up-to-date come with the regular packaging?

I doubt it. Actually, the Product Numbers for the UTD and for the normal upgrade are different (MC204Z/A vs. MC223Z/A). I suspect we will be getting the plain disk like the one that comes with a new mac.
 
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