T-Mobile: iPhone 6S/6S Plus Pre-Order Thread:

[manders09]

It's quite annoying, gf ordered her phone via AT&T, has a ship date, and she's not even concerned about getting it. However with us tmobile people, we just have no idea.

Yeah my friend last year AND this year placed his order with at&t days after me, like literally today, and has a estimated ship date easily. And he got his phone last year the day it came out while mine didn't come till later even though I placed my order within the first 30 min of preorders. Last year tmo skipped orders, put people way out of order, lost orders, canceled orders....you name it they did it. All **** hits the fan when the shipping dates get put on accounts.

 

[frumpy16]

I don't think that is correct. Taken from the JOD contract:

"Purchase Option at End of Lease Term. As stated above, you have an option to purchase any remaining item(s) at the end of the scheduled lease term for the purchase option price for that item set forth above. This price does not include any taxes that may apply if you exercise your option to purchase. You do not have an option to purchase any item of Equipment before the end of the scheduled lease term."

"Early Termination. Following the Return Period, you may end this JUMP! ON DEMAND Lease Agreement before the end of the scheduled lease term by notifying us in writing of your intention to do so at least 30 days before you terminate and returning all remaining items of Equipment. If you terminate the lease early under this paragraph, you must pay us the sum of the following (the “early termination amount”): (i) any past due payments or other unpaid amounts due under this lease, plus (ii) the remaining unpaid scheduled lease payments for the remaining items, plus (iii) any excess wear and use charges, plus (iv) any additional fees or taxes related to your payment of these amounts."

The way I read this, you don't have the option to buy out the phone early, and if you do attempt to early terminate, you owe them the phone back PLUS all remaining payments. In order words, you have to ride out the lease until the end.

Please correct me if I'm wrong.

You're wrong. You can absolutely free yourself from the lease by paying the remaining payments and balloon payment. Your first bolded statement may be saying that you can't buy the phone (pay the balloon payment) until you pay the remaining lease payments.

 

[rserla]

After many phone calls and back and forth, I was finally able to get 3 out of 4 Jump On Demand orders processed successfully. However, for the 4th order no matter how many reps tried and how many reorders are placed, the order fails during the credit card verification step. I have tried using different cards and still with no success. Usually the rep would tell me to wait another 24 hours and they would attempt to re-process. We have been trying everyday since Saturday. Anyone else run into this problem and if so, how was it finally resolved? Thanks

Have the same, ongoing issue. 2 out of 4 phones went through, and 2 are in limbo. Every time everyone of the 11 representatives that called me got to the credit card step the system would just not process the card. They have more of my cards on file than any of my banks at this point lol. I actually went to my store to trouble shoot this issue after reading that some have had luck with that, the furthest I got is when they told me to turn Find my iPhone off on the lines that I am trying to switch to. Luckily EO stepped in and I didn't have to follow through with that. I don't even want to try to explain that nonsense since all of my orders are $0 down JOD.

Had someone from the office of the president reach out. He said that they made notes on the account for everyone to stop trying to push the order through for 24 hours; given that between CSRs and supervisors, he said that they tried to push the order over 14 times since Saturday.

Said that they I should keep my place as priority JOD customer etc. etc. and that he will reach out tomorrow when the system resets all of the other orders.

I do not regret switching to T-Mobile because in LA their service is great and I see a lot of potential with what John is doing; with that said, this has been the absolute worst pre-order experience I have ever come across. Customer service is great, cellular service is great (considering where I live and how much I am paying), but IT department or whoever set up their system is deplorable.

Congratulations to all that have had their orders go smooth, and are expecting their phones on release. Same goes to those that have had their issues resolved. Come tomorrow I will know more about this a way to get around this "credit card not accepted" issue and will let the community know.

 

[trife]

All one has to do is look at the length of the Verizon and AT&T pre-order threads and compare them to this one. That about sums it up lol.

 

[kmichalec]

You're wrong. You can absolutely free yourself from the lease by paying the remaining payments and balloon payment. Your first bolded statement may be saying that you can't buy the phone (pay the balloon payment) until you pay the remaining lease payments.

I found the page on TMobile's website that confirms what you said.
https://support.t-mobile.com/docs/DOC-22281#subhead3
Bullet #2 - "You can end your lease early and purchase the leased device at any time for the amount specified in your lease agreement. You must make remaining lease payments and pay the final purchase amount"

Even though the EIP is talking about Term which is time based, not payment based. It sure sounded like they were saying you can't.

 

[PharmDao]

Have the same, ongoing issue. 2 out of 4 phones went through, and 2 are in limbo. Every time everyone of the 11 representatives that called me got to the credit card step the system would just not process the card. They have more of my cards on file than any of my banks at this point lol. I actually went to my store to trouble shoot this issue after reading that some have had luck with that, the furthest I got is when they told me to turn Find my iPhone off on the lines that I am trying to switch to. Luckily EO stepped in and I didn't have to follow through with that. I don't even want to try to explain that nonsense since all of my orders are $0 down JOD.

Had someone from the office of the president reach out. He said that they made notes on the account for everyone to stop trying to push the order through for 24 hours; given that between CSRs and supervisors, he said that they tried to push the order over 14 times since Saturday.

Said that they I should keep my place as priority JOD customer etc. etc. and that he will reach out tomorrow when the system resets all of the other orders.

I do not regret switching to T-Mobile because in LA their service is great and I see a lot of potential with what John is doing; with that said, this has been the absolute worst pre-order experience I have ever come across. Customer service is great, cellular service is great (considering where I live and how much I am paying), but IT department or whoever set up their system is deplorable.

Congratulations to all that have had their orders go smooth, and are expecting their phones on release. Same goes to those that have had their issues resolved. Come tomorrow I will know more about this a way to get around this "credit card not accepted" issue and will let the community know.

Thanks for the reply. I think I have almost at least 10 attempts on my one order alone too which is probably not helping the situation. I am supposed to get a call back tomorrow to reattempt, but I am not optimistic. I may just go to the T-Mobile store to complete the last order if it fails again.

 

[rserla]

Thanks for the reply. I think I have almost at least 10 attempts on my one order alone too which is probably not helping the situation. I am supposed to get a call back tomorrow to reattempt, but I am not optimistic. I may just go to the T-Mobile store to complete the last order if it fails again.

Unfortunately there is really no guarantee that the store can process the order once it gets to this point. Not to say that our orders are lost, just that there needs to be some serious overriding of the system done, that will stop from these errors from occurring.

The store I went to asked me to turn the "Find my iPhone" feature off on the two lines (not sure what that was supposed to do but that is what the help desk told them to do). Then they told me that there might be a problem with my credit line and having multiple phones on the same line. That is something that rings closer to the truth because when I asked the EO representative what my credit lines were, he said that I have credit for 10 phone lines at $1250 per line plus 5 tablets/hotspots.

Again, it makes sense if there system is adding a $650 phone to a $850 and the credit line does not cover it. Except for the fact that the first two lines were upgraded without a problem, the phones are leases which means that one will be returned upon receipt of the other, and the fact that this should never have been an issue in the first place.

Best of luck to you! I hope you resolve it over the phone, or worst case on the first attempt at the store. Because if it is anything like my situation the store will just end up calling the help desk and more unnecessary incomplete pre-orders will hit your account. Let me know how it goes.

 

[ceiph]

Want to add my partial success to the list, i emailed the CEO about my order being a 6s vs a 6s+, executive response called me today, was super helpful but we did run into the couldn't place a new order after my first was canceled. We are going to follow up tomorrow to reorder my 64 6s+ rose gold and i will have my place in line restored.

the turn off find my iphone is a security setting on the phones that cannot be disabled by tmobile, so if its not turned off they will charge a fee to repair it, so rserla it shouldnt matter if its off til you trade in your old phone.

 

[rserla]

Want to add my partial success to the list, i emailed the CEO about my order being a 6s vs a 6s+, executive response called me today, was super helpful but we did run into the couldn't place a new order after my first was canceled. We are going to follow up tomorrow to reorder my 64 6s+ rose gold and i will have my place in line restored.

the turn off find my iphone is a security setting on the phones that cannot be disabled by tmobile, so if its not turned off they will charge a fee to repair it, so rserla it shouldnt matter if its off til you trade in your old phone.

Good to hear that you are seeing some progress ceiph. Good luck on getting the order done tomorrow!

I am aware of the feature and I know that part of the three steps to return a JOD phone and not be penalized is to have the find my iPhone feature off. In my case, the store representative asked me to do that in order for the pre-orders to go through, which I thought was really odd, and did not work regardless; I guess I should have been clearer about that.

 

[ross1998]

Hey guys, I originally ordered saturday 12.20am but my first 2 orders got screwed up because of tmobile so they finally filed it correctly sunday at 4pm pacific. I signed the email but only with my signature(forgot to fill in name and date, was i suppose to do that?). My order just says "Being processed", is this normal because a lot of the posts I see people already got theirs confirmed

 

[arcangelmk]

So, I had a lot of issues with my pre-order to the point of getting "Executive Response/Office of the President involved" So, I ordered a 64 GB RG 6s+ and a 128GB RG 6s+. The website says order made on the day my order was created is either 3-4 weeks out or not determinable at this time due to lack of stock. However I received " The new order was placed on 09/13/2015 (order no) the order will need to be prioritized as the original was cancelled.”. Do you think I will be waiting forever or do you think I should have one on launch day?

 

[Pteiup]

If so many people received executive team's help, and so many "prioritized" orders, I wonder whose orders really are prioritized now... My order was screwed up too...

 

[rserla]

If so many people received executive team's help, and so many "prioritized" orders, I wonder whose orders really are prioritized now... My order was screwed up too...

I think "prioritized" is referring to being a JOD customer and calling within the first 48 hours of official pre-order start.

What does that mean? I guess we will find out once they start allocating their inventory. There was a "priority" based on your status JOD or new customer etc., and when you placed your order. Fingers crossed we get some good news and those that have went through it get theirs on release day; if not, just remember it's not the end of the world. LOL

 

[cariacou]

I can track my order now.

on this page (with my S0606 number)
https://explore.t-mobile.com/order-status

it says
Item: Apple iPhone 6s - Rose Gold - 64GB
Status: Your order is confirmed. We will send a shipping estimate soon.

wish they were telling more than that.. not even a time stamp :/

 

[jayfonzerrelli]

I think "prioritized" is referring to being a JOD customer and calling within the first 48 hours of official pre-order start.

What does that mean? I guess we will find out once they start allocating their inventory. There was a "priority" based on your status JOD or new customer etc., and when you placed your order. Fingers crossed we get some good news and those that have went through it get theirs on release day; if not, just remember it's not the end of the world. LOL

And that "priority status" also includes regular Jump! As well.

 

[camacluv]

Hey guys, I originally ordered saturday 12.20am but my first 2 orders got screwed up because of tmobile so they finally filed it correctly sunday at 4pm pacific. I signed the email but only with my signature(forgot to fill in name and date, was i suppose to do that?). My order just says "Being processed", is this normal because a lot of the posts I see people already got theirs confirmed

After signing, did you get a copy of the agreement by email?

Do you have an order #? If so, have you tried this page to see your order status?
https://explore.t-mobile.com/order-status
I signed my agreement around 9AM pacific on Sunday. It took until late Monday afternoon to see my order status on this page say "Your order is confirmed."

The least helpful order status page seems to be inside my tmobile on the Shop, Check Order Status page. Mine still says "being processed" with no other details.

I learned a little something new on this thread today that might help you. Log into your t-mobile account and on the main page that comes up after signing in, do you see an alert on the right side about your order? Look just under that alert and click the text link that says View All Alerts and Activity. That brings you to a detailed screen showing various types of account activity. I had not seen this screen before. At the top of my Account History list, I have one named "order placed." If I click to expand it, I can see the model I ordered is listed. This brought me relief as everywhere else I look I still cannot see more details (of course, the model was listed in my EIP but somehow seeing it listed on this page was still a relief).

Hope this helps. Let us know if you learn more.

 

[powerbook911]

T-Mobile should work on their website. I couldn't take advantage of Jump as I didn't want to play the phone games. A website that offered more than the installment plans or full price devices would be nice, especially since they seem to prefer customers use Jump!

 

[thatJohann]

I can track my order now.

on this page (with my S0606 number)
https://explore.t-mobile.com/order-status

it says
Item: Apple iPhone 6s - Rose Gold - 64GB
Status: Your order is confirmed. We will send a shipping estimate soon.

wish they were telling more than that.. not even a time stamp :/

I get the same. at least our orders are confirmed.

 

[Ayeyotone]

I get the same. at least our orders are confirmed.

Does anyone status say anything different?

 

[trife]

Welp, per T-Force, my second order "couldn't be processed"....whatever that means.

It's all good though. I initially ordered a Space Gray 6S+, but after using this Silver 6+ for a few days, I think I'm gonna go that route this year. I've had a black-faced phone since forever now, so a switch up is in order. I know it isn't a new phone, but it feels like it.

Time to ask for a free memory bump to 128 GB, bill credits, etc. Sometimes TMO's screw ups pay off in the long run.

 

[psionicsin]

Does anyone status say anything different?

It shouldn't. Mine has said that since Sunday morning.

 

[Dominican]

can you change the credit card info after place the order does anyone know.

 

[boshii]

can you change the credit card info after place the order does anyone know.

I wouldn't do it.

The less interaction with T-Mobile, the better.

 

[AE14]

It shouldn't. Mine has said that since Sunday morning.

Agreed. Mine is confirmed via email and text message. Now its just waiting on delivery estimates

 

[bumodes]

Still not even an email. I'm waiting on a call back for the 3rd time. Just switched over from AT&T a month ago and I have JOD. Ordered 2 phones and no updates at all. This is not a great experience for a new customer.