Welcome to Vodafone! You will now be connected with a service adviser. We’re looking forward to assisting you today.
You are now connected with Payel.
Payel: Hello, you're chatting with Payel, one of Vodafone's online customer service specialists. May I take your full name and mobile number please?
You: K****** *********
You: Hello Payel I'm Vodafone customer and I've just bought the iPhone 5 from Apple. Please can I get a nano sim swap from you?
Payel: I do completely understand your concern. I am really sorry, as the Nano SIM is out of stock.
Payel: In this regard, I would request you to visit to the store please.
You: I have done
You: The customer service staff I've spoken to don't seem to even know what a nano sim is
You: Im not at all happy with any response I've got from Vodafones CS
Payel: I do apologize for the inconvenience caused to you.
Payel: I am sorry, the Nano SIM is out of stock. At the end of September, the SIM will be available in us.
You: Worried it will come to friday and ill have my iPhone 5 and no sim card to use it.
You: End? Thats completely unnacceptable
You: Three are currently giving them out in preperation for launch
Payel: I would love to do that for you. The SIM is completely out of stock.
You: Awesome