Haha ya I know, I couldn't help but let out a slight chuckle when she said that.
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Today I just realized my iPhone 6 is bent. Apple Care saying not their problem.
- Thread starter MauiGideon
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Haha ya I know, I couldn't help but let out a slight chuckle when she said that.
Well that sounds fairly reasonable. And sounds like they plan to let you keep the one they send you. For me the $29 charge would be compare to the driving to the nearest Apple Store anyway.
swingerofbirch
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I agree that's pretty bad service.
The first person you spoke to was advocating you violate Apple's own terms. You're only supposed to be able to buy AppleCare Plus if the phone is not already damaged. By saying he could then replace your phone for $79, the representative was saying he thought the phone had accidental damage, which would preclude you from purchasing AppleCare Plus to begin with. Very shady. As I said before, most people you speak to when you call Apple for iPhone support don't work for Apple. Apple has contractors all over the country and they are pitted against each other with metrics such as best call time, lowest cost, highest AppleCare sales, etc. When I worked for Kelly, one of Apple's contractors, I had sought out that company because I wanted to work for Apple (indirectly). I knew all about Apple's products and services. Everyone else I trained with had never used a Mac before, and since AppleCare support (including iPhone support) uses a Mac, we spent a lot of training just on how to use a Mac instead of actually learning about the iPhone and policies. To do well in the company, you needed to be a hustler. Metrics are all that matter because these companies you work for can easily lose their contracts with Apple. At the company I worked for, to make above the poverty line working full time, you'd have to move up several levels within the company to a leadership role, and even those only pay $1-2 more per hour. The starting pay was $9 an hour and you had to provide all your own equipment and Internet service (it was an at-home job). It's different when you work directly for Apple. There's much better pay, benefits, they pay for your equipment, and from what I could tell, the Apple employees were much less worried about performance and hustling customers.
Also, the person you're speaking to when you call may never have even used an iPhone before, let alone the latest generation. I thought I had applied for a Mac technical support job, but it turned out to be for iOS devices (almost exclusively iPhone). I had never used or owned an iPhone, though. They sent us iPod touches (3rd generation) that we used for a few weeks during training and then sent back. But what was most frustrating for me was that they assumed you had a lot of experience with Windows (which everyone in my group had but me). We spent almost all of our time with really, really basic "how to use a Mac" training. My trainers were not Apple employees. They talked about how much more they preferred Android and used a lot of Windows jargon I was not familiar with. At least when I worked for Kelly, most iPhone users who called in were Windows users, which meant I had to troubleshoot a lot of iTunes issues without having used a PC since grade school. I asked for training and help but never got it. I even considered buying a PC out of pocket just so I could understand the iTunes troubleshooting steps better. I would try to follow along with the instructions in Apple support documents, but I couldn't actually practice it myself. I would just read it to the customer as if I knew what I was talking about. And believe me, I asked for training. There was supposed to be Windows training, but we never did it.
The second person who gave you the replacement with the $29 service fee was technically correct; although, I don't agree with the policy. Basically, if you don't have AppleCare on your iPhone you have to pay $29 for "Express Replacement Service" (when you get the new phone before they get yours). I'm surprised that person didn't try to upsell you on AppleCare Plus, which was one thing we were supposed to do when a customer wanted Express Replacement Service (because when you have AppleCare you don't pay that $29 fee).
so it just bent in your hands while using it normally? Kinda like the spoons David Copperfield bends just by touching them.
I just figured out this is a conspiracy by the Apple Care group to sell more Apple Care. I gave myself a medal for figuring this out.
Sorry, you're too late to the fight... already resolved the situation peaceably with Apple... go find someone else to spew your propaganda to.
Nobody's teeth to knock out here, best of luck to you. If you hurry, maybe you can get to the next thread and pick on someone before it's too late.
I've been driving for about 48 years and never have had an accident. I do not believe people have accidents while driving cars.
Apple went too thin with aluminum which bends very easily. Since they seem to be bending in the same place there is possibly even a weak spot, at least on some phones.
I don't get all of the hate from the usual suspects. Apple is not infallible, they are not a family member and in fact the only part of you they care about is your money.
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are you trying to draw a comparison or just point out that you are a good driver?
That is absolutely not a legitimate comparison since driving has many external factors that could cause an accident even if you are operating the vehicle normally.
Carrying around your phone normally does not have the same types of external factors unless you count getting into a rickshaw accident and having your phone bend.
You are wrong. The comparison is drivers with no accidents compared to those with accidents and people carrying phones without bending them compared to those getting bent phones. If you think it's about comparing cars to phones then you are beyond talking to. There are differences in the way people drive just like there are differences in how people carry phones. Just because YOU claim it's not does not make it so.
The rickshaw blather is just plain ridiculous and makes you look about 12 years old. Apple doesn't care about you other than your money, they are not your family member. It's very possible some of the phones have a weak spot, accept it and get on with your life.
The rickshaw blather is just plain ridiculous and makes you look about 12 years old. Apple doesn't care about you other than your money, they are not your family member. It's very possible some of the phones have a weak spot, accept it and get on with your life.
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Debatable. After all, most people do carry their phones with them just about everywhere they go. Plenty of opportunity for "external factors" to come into play. Or are you asserting that you've never tripped, bumped into something, dropped something, had someone bump into you etc. etc. etc...
Exactly. Your accidents can, and does quite a bit, depend on how you drive and the bending of the phone can depend on how it's carried, your size, pants fitting, what you do, many things.
Cue the rickshaw blather.
There are people that believe the world revolves around them and everyone else's experiences couldn't possibly be different than theirs.
Good plan for those who weren't raised to treat others like they would want to be treated.
Seriously, there is NEVER an excuse to act like a five year old because you didn't get your way. And calling somebody a douchebag for trying to do their job? As if the employee personally bent the person's phone and has a vendetta against them?
Look, this has nothing to do with being for or against Apple. This has everything to do with being a functioning member of society. I don't care what happened to your phone, you NEVER make a scene like that. Email Tim Cook, protest outside the Apple Store, whatever. But don't be a jerk just because you might get your way. Since when is getting a new piece of glass and metal worth degrading another human being?
I think every bent iPhone post I read is from a man who didn't carry it in a purse. When my phone had no case it went in my wallet in my purse. It's now in a case that goes in the side pocket of my purse - or just the purse if Im using a smaller one. My phone is just fine. How are we asking for it? You lost me...
How are they "asking for it"? Classic victim blaming. Most purses are quite spacious, and as long as they're putting it in a separate compartment from keys or pens, I don't see how a phone would get damaged. Disgusting.
And stuff bought at the dollar store does not just break either. Anything bought there would theoretically last forever if you keep it in its packaging and leave it on a shelf.
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I hope he was kidding
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You can't put it in a purse, or pockets. Holding it in your hands could lead you to be mugged on a bus or subway, plus you rise dropping it.
Are these phones suppose to be left at home? I don't get what the point of the phone is if you have to leave it at home.
Millions of people are using their iPhone 6es every day with no problem. I'm not saying some people haven't had defective units (eg. phones that bent in situations where they shouldn't), but it's not an epidemic.
I agree, except for the part about the defective phones. We have no information from anyone that there is indeed a defect. There may be defective phones, however any phone will bend with sufficient force defect or not.
I picked up a 6 last night shortly before they closed, and it's already got a slight bend. The worst condition it was exposed to was being in my front pocket while seated. It bent within 24 hours of the same conditions the 5 it replaced withstood for over 2 years.
Just realized my phone is bent. However it's bent as if you were pushing on the screen. It's not bent the way as most are reporting from pushing on the metal. The glass is flawless where pressure needs to be applied. I have an appointment tomorrow, so let's see what they say.
What is it with MacRumors readers? Or is it Apple fanboys in general that have this peculiar need to white knight for one of the largest corporations in the world? I don't really see that anywhere else. Usually the consumers stick together and commiserate with one another when something breaks. But around here, a lot of people immediately go on the attack. Psychosis, I guess. *shrug*
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Yikes!
Though I don't really think it *should* be necessary, I'm glad I decided to buy AppleCare+ on my new iPhone 6. Now the only worry I have is that I'll have to replace it more than twice in the next couple years. LOL
Mine's the same way, bent so it rocks back and forth when it's laid on its back (with the camera lens hanging off the edge of the table, obviously).
Well that doesn't make any sense. They don't just give you a new phone, you have to pay for AppleCare then pay for each replacement. And then you get a reman phone, not a new one. Sure, if you are prone to hurting your devices then an insurance policy could be understandable. But if it is a manufacturing issue, and I am not saying it is, then why should the consumer pay extra to cover that?