You need to reach out through the proper channels posting it here won't do anythingI want refund. I have purchased the disk from from aliexpress due to the delay. Please do the refund soon.
You need to reach out through the proper channels posting it here won't do anythingI want refund. I have purchased the disk from from aliexpress due to the delay. Please do the refund soon.
I have raised dispute in my bank already received temporary refund. If he can cancel my order it get confirmed.You need to reach out through the proper channels posting it here won't do anything
I am sorry to have to tell you, the Apple Configurator require macOS Sequoia 15.7 or later now.I'm planning to do the upgrade tomorrow but my M1 Macbook is running Ventura 13.7 and the Apple Configurator in the app store is only for 15.7 or later. Anyone know how I can get the older Configurator 2?
Thanks for that info.I am sorry to have to tell you, the Apple Configurator require macOS Sequoia 15.7 or later now.
There is no other option.
I ran into this issue a few days ago, when I replaced the SSDs on a Mac Pro 2019.
You are welcome.Thanks for that info.
When I restore my Macstudio is there a way the Configurator can be made to install 15.7 or later rather than Tahoe, I have read that if I drag a .IPSW onto the DFU window that would work, any idea where I can find such a file.
Thanks so much for the help
Just wondering. Is the Aliexpress store the same as Polysoft, or did the Chinese company that created the first batch now sell it? Did he get ripped off by the copy-cats🤔?
I need to know.
Have a look here at Mr. Macintosh:Thanks for that info.
When I restore my Macstudio is there a way the Configurator can be made to install 15.7 or later rather than Tahoe, I have read that if I drag a .IPSW onto the DFU window that would work, any idea where I can find such a file.
Thanks so much for the help
mrmacintosh.com
I was in a similar position, issued a deadline of Nov 21st to polysoft, then requested a refund (also contacted my bank for charge back) no response, so ordered from AliExpress. Last week I suddenly got a message from UPS saying my parcel would arrive the next day, it didn't. A week later, yesterday, I finally got an email from Polysoft, apologies and acknowledgement of my refund request. Tracking info changed from 'cleared customs' to 'lable printed, package not received'. So at least I don't have an unwanted extra module, not actually received the refund yet, it's a bit soon. So as long as I get the refund eventually, all good.@gilles_polysoft
I need to follow up again, since my previous attempts to reach you directly — by email, through your shop’s contact form, and in my last post here — have gone unanswered.
Despite my explicit request for a refund of €919 for order EIJFPZUJX (October 2023), I have now received a UPS tracking link for a kit that I no longer need. I already requested a refund in November, and shipping a product now - without consultation - does not address the actual problem.
The order was listed as "in stock" at the time, yet nothing was delivered. In the meantime, I had to source an alternative SSD kit elsewhere, making your product irrelevant to me at this point.
I therefore repeat my request, publicly and unambiguously: please cancel the shipment and issue the immediate refund of the amount requested in November. After these many months of delays, further complications are not acceptable.
I hope this matter can finally be resolved promptly.
I tried using Apple Configurator from my M1 MacBook to restore the Mac Studio, but after a couple of unsuccessful attempts, tried connecting the two Macs without running Apple Configurator.After having received a tracking number from UPS last week I've now had an email from Polysoft acknowledging my refund request which will work out well for me as I had ordered a module from ALiExpress after sending my refund request many weeks ago.
I'm planning to do the upgrade tomorrow but my M1 Macbook is running Ventura 13.7 and the Apple Configurator in the app store is only for 15.7 or later. Anyone know how I can get the older Configurator 2?
For those who were asking, I also got the M4 8TB drive from Fangyuan on AliExpress.
Funnily enough, it seems to be higher priced at first if you're within the EU, however once you go to the payment steps it reduces the amount quite significantly.
Delivery took a little bit but at least they shipped almost immediately and the little cards are safely packaged.
Installing them was a breeze where I just followed the iFixit guide for replacing the cards, once you get the bottom screws loosened you're basically golden. That's the only part where I wasted some time until I got pliers to gain leverage.
Putting the machine in DFU was straightforward, same with restoring. Only downside is that it's now running Tahoe and it's an ugly piece of garbage system.
Anyways, I'm VERY happy I went away from PolySoft and just ordered from AliExpress, considering that I even paid almost 150 EUR less than before.
Here's a reminder that YOU MUST HAVE A SECOND MAC FOR RESTORING. The entire hardware swap might work, but you can't restore the machine if you don't have a second Mac. Just in case you weren't aware.
Idk that it's always the same option. DHL was my only option and they held it for 2 days before charging me $60 to release it on top of tariffs. I did dispute it with them and got it back though.Oh god — I didn’t even notice UPS was an option.
I really should have picked UPS instead of this whole FedEx mess…
Lesson learned, the hard way. 🤦♂️
Are you saying that you got charged tariffs or a brokerage fee by DHL on top of what you paid on AliExpress? The Fangyuan order page directly states that import charges are included, so I'm very surprised there would be any additional costs to release the shipment to you. Sounds like DHL were either confused, or trying to scam some money out of you, thinking that people are also confused about the tariff situation.Idk that it's always the same option. DHL was my only option and they held it for 2 days before charging me $60 to release it on top of tariffs. I did dispute it with them and got it back though.
If you message Fangyuan on Ali with your model, he should give you instructions quickly if he's online. I saw in the Polysoft manual that the positions are different between Max and Ultra, so I would ask if you are AT ALL confused.
The seller on Ali will have the SSD'd marked. The slot that is currently populated on the M4 will be the Main or 00 slot and 01 will go into the empty slot.Waw, september order ?
After a very long and painful battle with local FedEx, I finally received my Fangyuan 8TB Kit!
I’ll install it tomorrow and hopefully be able to restore my UniversalMac_15.3.2_24D2082_Restore.ipsw.
However… I have no manual or documentation.
Which SSD card goes where?
I have no idea which one is the main board, which is secondary, etc.
Any help or photo reference would be greatly appreciated! 🙏
I used a MacBook with Ventura to do my restore with a pre-downloaded IPSW file from Mr. Macintosh. Obviously you have to decided if you trust them but there are old versions of configurator out there.After having received a tracking number from UPS last week I've now had an email from Polysoft acknowledging my refund request which will work out well for me as I had ordered a module from ALiExpress after sending my refund request many weeks ago.
I'm planning to do the upgrade tomorrow but my M1 Macbook is running Ventura 13.7 and the Apple Configurator in the app store is only for 15.7 or later. Anyone know how I can get the older Configurator 2?
Yeah. A few very annoying back and forths and they refunded it.Sounds like DHL were either confused, or trying to scam some money out of you, thinking that people are also confused about the tariff situation.