isbjorn
macrumors newbie
Hey everyone, hate this is my first post here but I'm getting to wits end with Polysoft and hoping to get some help or maybe a response from Gilles here. I purchased the 8TB kit for my M2 Max Studio back in June of 25. Everyone knows the story of delays etc. I reached out a couple times and got some feedback about it being delayed and asked if I was willing to wait.
Long story short I waited, received my kit on 12/23/25 and proceeded to install. I am not sure if there is a difference in the M1,M2,M3,M4 kits but what I received had an instruction booklet for the M4. Assuming this was just updated literature I proceeded with the install and received this error. "The Mac "Mac" could not be restored. An unknown error occurred. (35). 064E.0023". I installed the drives as labeled with 00 on the left and 01 on the right. I restored my studio with the original drive successfully, reinstalled the drives in the opposite orientation assuming they were labeled incorrectly and received the same error. I tried this back and forth multiple times and the only success I've had was getting more proficient at completing it and successfully restoring with the original drive.
I reached out to Gilles and sent the photo of the error and waited a few days due to the holiday. I have reached out multiple times and I have not gotten a response on this yet. Maybe someone here can assist with me possibly completing the install incorrectly. Any insight is appreciated.
Regarding the module labels, they appear correct as if you look on the module PCB on the right-hand side of the mounting screw they are labelled with xxxx-nn, where xxxx is the serial number and nn is the module-id. Looking at your photos they look correct. If upgrading from a one Apple module Mac Studio, module 00 goes where the original module was inserted and 01 in the other empty free slot.
One thing to try is to clean the golden edge connectors of the modules with isopropyl alcohol, and ensure they are firmly inserted into the sockets in case there is a bad connection.
Also the modules only work with a specific generation of Mac Studio, so it might be worth confirming with Polysoft that they have sent you modules for a M2 and not for instance a M4 Mac Studio.
Error (35) 064E.0023 is meant to be related to hardware failure with the NANDs, so it does seem like the modules are faulty, especially as you managed to restore successfully using the original module.
Gilles/Polysoft state that they test every module prior to sending them out, so if the above does not work I think the only other action is to reach out to Gilles and get a replacement module shipped to you.
Good luck in finding a solution.