@gilles_polysoft I honestly sincerely hope that the banks will finally cut you off from accepting payments online.
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Upgrading Mac Studio storage
- Thread starter gilles_polysoft
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biozal
macrumors newbie
So I am also having the communication problem with Polysoft. My problem is the order is in the US but UPS is saying the custom documentation is wrong and the person shipping it needs to update it. I've tried the website form multiple times, the email address of giles multiple times but in 12 days they haven't responded to my request for help or from UPS. I called UPS twice and they keep saying they have sent multiple requests to them to send the proper customs paperwork. It's super frustrating. The package has been in the US for quite a while now so now the fear is they will just return it back. I didn't mind waiting since June for the order to be honest - this happens all the time on kickstarter. I'm more upset that it's literally hear in the US and I don't care about paying fees for import - I just want the storage upgrade and now there is a good chance it won't happen because of lack of communication. That just hurts so bad.
Join the club.
1. Contact your bank, start a chargeback procedure.
2. Let Polysoft deal with clawing their chip back from the UPS pipeline (if they want to)
3. For future, never ship anything with UPS - it's garbage.
biozal
macrumors newbie
@ethanielk I didn't ship it UPS - I just bought the storage based on watching videos on YouTube. Polysoft picked the shipper, not me. I'm still hoping that @gilles_polysoft will simply send the proper invoice they are requesting. **** happens in the world I get it but I haven't fully given up on the situation yet and I'm hoping that someone at Polysoft sees this and fixes the invoice problem so I can get my upgrade.
To be clear though, if UPS returns the package to sender I will do a charge back.
To be clear though, if UPS returns the package to sender I will do a charge back.
Most people have been waiting for him to respond to letters for months without any luck. You can start the chargeback process now and if he responds, you can always cancel it.
Thank you everyone — it’s working!
I did run into a few issues during the DFU restore from my MacBook M4. It kept throwing errors like (2200) unknown error and “failed to copy auth install options” while in port DFU mode. Make sure you have enough storage space for the image download, and use a high-quality USB-C cable. I had several cables on hand, but it still didn’t work initially.
At first, I thought the new drive was defective, so I reverted back to the original drive — but I got the same “can’t restore” error (head nod). After some research, I downloaded the Recovery 15.6.1 IPSW file and switched to my older iMac. Using a USB-A to USB-C cable with Apple Configurator on the iMac and that did the trick. What a relief — especially after waiting a few months!
Also, a quick note: the iFixit kit wasn’t great for this job. The four cover screws are extremely tight, so I highly recommend using quality drivers like Wiha T10 and T6 (or equivalent). Good tools make a big difference.
Hope this helps anyone still waiting on their drives!
I ordered a Mac Studio M1 4 TB SSD upgrade from China on February 6, and I received it today, February 13. Not bad for a delivery to Canada. This is what I call great customer service. I installed it, and it is working great.
maflynn
macrumors Broadwell
I'm assuming from Ali-Express? If so, many people here have posted glowing reports on turn around time, customer support and quality of the product.. All things that the OP has seemingly fell behind on.
Yes, from AliExpress. After double-checking, I received my order on February 12, not 13. Hard to beat.
cstolze
macrumors newbie
Well - I started into my upgrade, and when I got to removing the 2 cables from the power supply, I'm afraid that one of the cables pulled off of the power supply circuit board. I can't tell if it's something that can be slid back on, or whether I've caused a more severe issue. Before I make it worse, can anyone take a look at my images and tell me what I'm looking at? In the circuit board image, I'm holding the end that came off above the area it came from.
FYI - it does appear I can get a new power supply board from AliExpress if I need to. More time and money...but doable.
FYI - it does appear I can get a new power supply board from AliExpress if I need to. More time and money...but doable.
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The soldered connection of the socket to the board has been broken, so there isn’t anything to really “slide” back on (I’m pretty sure it should look like so normally: https://guide-images.cdn.ifixit.com/igi/ZqIpbs5TijvwTdmf.huge )
Probably time to see if a local electronics shop is willing to do some repair work for you. At least it doesn’t look like it would require the most delicate soldering work… 🤞
cstolze
macrumors newbie
Thanks. And already determined that’s what’s needed. Looks like it needs a new socket for the plug connector on that side.
I’ve already ordered a new power supply board but I may see if I can get the socket needed for this one and try to salvage. Oh well.
Best of luck!! The socket itself looks to still be attached to your cable —and ideally the internal pins stay connected within the socket sleeve when you release and disconnect the cable, rather than staying stuck within the cable— in which case you shouldn’t need to source an entirely new socket w/pins (unless it’s been damaged more than can be seen in your pics…)
cstolze
macrumors newbie
A few months ago another poster in this thread broke the same part in the same manner. I think he eventually took the Studio back to Apple to quote for a PSU replacement. This could have been done DIY by someone familiar with soldering though.
cstolze
macrumors newbie
Thanks, and yes, it would be simple for me to solder but only with a replacement socket, as the pins broke off, leaving a socket without pins connected to the cable. I’d have to remove what’s left of the existing pins and solder a new socket into place. If I could easily source the socket part number, I would go this route.
I can get a replacement power supply board in the states for around $350, though AliExpress has them for around $150. Going to try the AliExpress one.
isbjorn
macrumors newbie
@cstolze Did you know you can get a genuine Apple replacement PSU for less than the AliExpress one ($131.12) if you return the faulty one after the repair? See https://selfservicerepair.com/en-US/mac-studio-2022/power-supply. Might be worth a look. I'm assuming you have 2022 Mac Studio but they have other models for a similar price. It also includes replacement bottom cover adhesive strips in the price.
cstolze
macrumors newbie
biozal
macrumors newbie
So I do have an update on my situation - someone from Polysoft actually send the proper customs paperwork to UPS and I'm expecting my modules next week now.
Hello,
I placed an order on October 27, 2025. On November 18, 2025, I sent them a message for information. I received a reply on December 18, 2025, offering me either a refund or to wait until mid-January 2026. I chose to wait. On January 25, 2026, I contacted them again because there was still no delivery.
I received a reply on February 4, 2026, informing me that the package would be shipped the following week and would arrive before February 17 or 18, 2026. And guess what? I haven't received anything.
They've been stringing me along for months. And since then, nothing. I've contacted the Signal Conso website in France to report this company's behavior. The Fraud Squad has been automatically notified (some people here have also taken this step, so when they see a new complaint about this same company, they might pay them a visit).
I've informed the company of my actions. The next step will be filing a formal complaint. They still have a window of opportunity to deliver my order. Gilles, if you happen to see this message, please make sure my order is shipped.
DVFIKJCPZ
I placed an order on October 27, 2025. On November 18, 2025, I sent them a message for information. I received a reply on December 18, 2025, offering me either a refund or to wait until mid-January 2026. I chose to wait. On January 25, 2026, I contacted them again because there was still no delivery.
I received a reply on February 4, 2026, informing me that the package would be shipped the following week and would arrive before February 17 or 18, 2026. And guess what? I haven't received anything.
They've been stringing me along for months. And since then, nothing. I've contacted the Signal Conso website in France to report this company's behavior. The Fraud Squad has been automatically notified (some people here have also taken this step, so when they see a new complaint about this same company, they might pay them a visit).
I've informed the company of my actions. The next step will be filing a formal complaint. They still have a window of opportunity to deliver my order. Gilles, if you happen to see this message, please make sure my order is shipped.
DVFIKJCPZ
cstolze
macrumors newbie
What a journey...
I received my Mac Studio power supply replacement from SelfService Repair in about a week. Made the NAND change and got everything back together. Was even able to run an older version of Configurator on my old 2015 MacBook with a USB-A to USB-C cable successfully! Everything's finally up and running. New internal disk is much faster than the external boot disk I had been using.
All of this started for me back in late November when I bought an Apollo Audio Interface and found out that due to it's use of KEXT, it could only be installed on an internal boot drive. My original 512 internal drive had filled up long ago with this audio system, so I had moved to an external boot drive which worked fine until I ran into this issue. I tried to go the Polysoft route for the NAND upgrade in early December, but by early Feb and no ship date, I had to cancel and go with AliXpress. That NAND came within a week. Unfortunately, when I went to remove the Power Supply board, I used the wrong pressure on the data cable and it ripped the socket off of the PS board. I had originally ordered a new PS board from AliXpress but @isbjorn alerted me to SelfService Repair, so I cancelled the AliXpress PS.
3 months later, I finally get to attempt the driver installs for the Apollo Interface (tomorrow). Whew!
I know some of you waited much longer for just the NANDs. I hope Gilles gets on top of his situation. Reading from the top of this thread shows how much time and goodwill he put into making his solution work. Just appears he hit a bad spot in his ability to deliver sometime last year.
I received my Mac Studio power supply replacement from SelfService Repair in about a week. Made the NAND change and got everything back together. Was even able to run an older version of Configurator on my old 2015 MacBook with a USB-A to USB-C cable successfully! Everything's finally up and running. New internal disk is much faster than the external boot disk I had been using.
All of this started for me back in late November when I bought an Apollo Audio Interface and found out that due to it's use of KEXT, it could only be installed on an internal boot drive. My original 512 internal drive had filled up long ago with this audio system, so I had moved to an external boot drive which worked fine until I ran into this issue. I tried to go the Polysoft route for the NAND upgrade in early December, but by early Feb and no ship date, I had to cancel and go with AliXpress. That NAND came within a week. Unfortunately, when I went to remove the Power Supply board, I used the wrong pressure on the data cable and it ripped the socket off of the PS board. I had originally ordered a new PS board from AliXpress but @isbjorn alerted me to SelfService Repair, so I cancelled the AliXpress PS.
3 months later, I finally get to attempt the driver installs for the Apollo Interface (tomorrow). Whew!
I know some of you waited much longer for just the NANDs. I hope Gilles gets on top of his situation. Reading from the top of this thread shows how much time and goodwill he put into making his solution work. Just appears he hit a bad spot in his ability to deliver sometime last year.
I paid my studio 8GB upgrade in october 2025. since then, two times they wrote me that my items are on stock. but no shipment. on their homepage they state that there are 86 orders in the queue, and every day they ship 15 parcels. so after 6 days the backorders should have been fixed. no reply from gilles ever. and i paid much more than the kickstarter price. they are so rude, on phone only a tape playing.
cstolze
macrumors newbie
Cancel your order and buy the AliSoft version. I got no response from Gilles on my order until I cancelled, then he responded quickly and graciously and refunded my order (took a couple of days to show on my CC). The AliSoft version came from China in a week.
