Verizon.com: Preorder thread

[racer1441]

That is plain and simple a lie.

Supervisor is telling you this. You want the email of the guy I dealt with?

Did you send the comment form to the executive office?

Update for everyone. I emailed the C level executives and got a call back right away from corporate. Like within 15 minutes. They were very helpful in explaining that there is nothing that they can do and I'm welcome to place another order and get my phones in november. Other than that, I'm out of luck.

Screw verizon and their incompetent team. They cannot even figure this out after how many years? Seriously!

 

[bckly]

UPS just updated the tracking # info. My phone is in Memphis TN. I'm in Kansas City.

Did you have a tracking number previously? Or did they just give you one big update that had the tracking number that was already live?

 

[Branch]

Update for everyone. I emailed the C level executives and got a call back right away from corporate. Like within 15 minutes. They were very helpful in explaining that there is nothing that they can do and I'm welcome to place another order and get my phones in november. Other than that, I'm out of luck.

Screw verizon and their incompetent team. They cannot even figure this out after how many years? Seriously!

Keep in mind, as stated previously, your situation is rare. Preorder from somewhere else then, and get the Verizon iPhone if you still want them (if not, then don't)

 

[Mjsavage]

UPS tracking finally shows some movement just shows order processed: Ready for UPS pick up. Shows label created on 9/24 for delivery to Tx on 9/25 by Next Day Air Saver.

 

[azfalcons]

UPS tracking finally shows some movement just shows order processed: Ready for UPS pick up. Shows label created on 9/24 for delivery to Tx on 9/25 by Next Day Air Saver.

Mine just updated as well. Time to call and have it ready for pick up

 

[Stephanie S]

I preordered through Verizon Saturday Morning; they offered me $200 trade in on my old iPhone 5-32GB.

I would have ordered through Apple, but they would only give me $90 under the recycle program, so it was no brainer to order through Verizon.

Preorder Confirmation: 1308525XXXX50101
Order Date: 09/12/2015
Deliver By: 09/25/2015

That said, my order shows nothing about my trade in, and when I called, they said I had to file after I receive the 6S, and the trade in offer is good till Oct 15th.

I'm kind of concerned Verizon will screw something up with the trade.

Do any of you guys plan to trade?

m

 

[gixxerfool]

Mine just updated as well. Time to call and have it ready for pick up

Still waiting for mine to activate. Hopefully today.

 

[Stephanie S]

We traded my husband's 4s last year. When I saw the flimsy envelope they "required" for shipping, I rightly anticipated my phone arriving broken. They (the 3rd party company Verizon used for recycling) only issued me $36 instead of the promised $200. It took a lot of patience and persistence, but eventually I reached someone at Verizon who valued my 17 years with the same contract and issued me a credit for the remaining $164. Not sure if we will do a trade again this year. I may just go with eBay this time!

 

[Elangdon2228]

Label has been scanned UPS!!!! Whoohoo!!! No movement just scanned so I can now see my package. Delivery status, Friday by the end of the day!!!! U will have the chance there to sign a shipment release. If u have a UPS account!!

 

[azfalcons]

Now I wait until it fully updates them I can pick up locally. No way I'm waiting until "end of day"

 

[racer1441]

Keep in mind, as stated previously, your situation is rare. Preorder from somewhere else then, and get the Verizon iPhone if you still want them (if not, then don't)

So they only screw up a few orders its ok. No, they are incompetent idiots who cannot even handle a preorder. Screw them with a rusty stop sign.

 

[D.T.]

Yep. They deserve it. Honestly, I have never dealt with a group of mentally deficient and uninterested people in my life.

Hahaha, yeah, I can appreciate your frustration - my reply was referencing the Louis CK bit that also involved a "bag of ..."

 

[ECJ]

UPS just updated the tracking # info. My phone is in Memphis TN. I'm in Kansas City.

My just updated too at UPS. The phones are in Memphis and so am I. lol

 

[D.T.]

Mine is still in Newark, NJ (FedEx). I expect it to stay there until Thursday at some point and then start to move up towards MA for delivery.

Same but ours are headed down to Florida. I assume that NJ location is a major distro hub including air, so they'll go from there, to a plane or truck the night of the 24th, but no changes until then.

 

[gixxerfool]

Hahaha, yeah, I can appreciate your frustration - my reply was referencing the Louis CK bit that also involved a "bag of ..."

Like a bag of chicken parts? Or baguettes sticking out the top? Do I suck the side or each individually? I was left with so many questions!

 

[gixxerfool]

Same but ours are headed down to Florida. I assume that NJ location is a major dsitro hub including air, so they'll go from there, to a plane or truck the night of the 24th, but no changes until then.

Most likely since its minutes from the airport.

 

[Maxlaws@]

I haven't been bumped at all but I've seen a few people with 9/30 dates being bumped to 9/25. So hopefully we can at least see ours on 9/30. I would say you have better chances than me since I got Rose Gold.

I originally had a 9/30 date and got bumped to 9/25.

 

[bckly]

Anyone else who preordered relatively recently seeing any updates? I pre ordered yesterday morning in a store. Estimated shipping still says 9/25 on the Verizon online store. Mine is "being processed".

 

[Branch]

So they only screw up a few orders its ok. No, they are incompetent idiots who cannot even handle a preorder. Screw them with a rusty stop sign.

You got a rare bad apple(s), most reps are good, I've always had knowledgable, good reps.

Not to say there aren't bad ones- there are, but it's not fair to stereotype them all as "incompetent idiots"

 

[Branch]

Anyone else who preordered relatively recently seeing any updates? I pre ordered yesterday morning in a store. Estimated shipping still says 9/25 on the Verizon online store. Mine is "being processed".

Preordered wednesday, still no updates.

 

[TheNormsk]

Got an e-mail from Apple that has the AppleCare + linked to my new iPhone and it's id so I think they honored the price from Verizon

Ah, so I should probably check my wife's email as our Verizon account is under her name and not mine. I haven't seen any emails yet so they're probably going all to her...

 

[jamezr]

Now I wait until it fully updates them I can pick up locally. No way I'm waiting until "end of day"

Let me know how that goes for you. I live in Mesa AZ and want to pick up at the sort location as well. But mine is FedEx. I want to call and have it held so I can pick it up and not wait around all day for the driver.

 

[TheNormsk]

Yep, the AppleCare+ confirmation was buried in my wife' email, so I'm good.

 

[sparrky]

You got a rare bad apple(s), most reps are good, I've always had knowledgable, good reps.

Not to say there aren't bad ones- there are, but it's not fair to stereotype them all as "incompetent idiots"

I agree.. and with the way some of you are claiming to speak to these reps it's really no wonder you're getting bad service. I've worked in customer service where I had the capability to give the customer whatever they wanted if I felt like it and can tell you I would go out of my way to make sure the customer got screwed if they were treating me like dirt. Be nice. I know Verizon is the one who messed up, but being polite about it will get you much further.

 

[mistryv]

Anyone else who preordered relatively recently seeing any updates? I pre ordered yesterday morning in a store. Estimated shipping still says 9/25 on the Verizon online store. Mine is "being processed".

Wow, so a very recent preorder is still shipping by the end of this week?

I preordered on vzw.com and it's saying 11/4. Maybe I should cancel it and go preorder in the store.