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Verizon.com: Preorder thread

I know this has been asked. If I have sent to ups store can I still pick up on 9/25 if that's the delivery date? I have ups my choice. Id rather not have it sit at my door.
 
Tchrissy said:
I'm mad, everybody's date changing or getting moved up, mines say 10/7 I would be happy if I get it before October, I ordered two on launch day both plus rose gold
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Im in the exact same boat (6s+ 64gb). I'm hoping for 9/30 since some of the 09/30 people got moved to 09/25. Just make sure you come back when you get it. I don't want to be all lonely tracking my progress after the 25th :(
 
mistryv said:
Wow, so a very recent preorder is still shipping by the end of this week?

I preordered on vzw.com and it's saying 11/4. Maybe I should cancel it and go preorder in the store.
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Well I think it also depends on the model you're getting. If you're getting one that's in very high demand I doubt it will ship by Friday. You can actually check the expected delivery dates if you choose different configurations on the Verizon online store and it will update with the expected delivery date. I got the 64 gb silver 6s. Which apparently isn't in very high demand. Comparatively.
 
sparrky said:
I agree.. and with the way some of you are claiming to speak to these reps it's really no wonder you're getting bad service. I've worked in customer service where I had the capability to give the customer whatever they wanted if I felt like it and can tell you I would go out of my way to make sure the customer got screwed if they were treating me like dirt. Be nice. I know Verizon is the one who messed up, but being polite about it will get you much further.
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I can't emphasize this enough.
 
Ok, so my UPS tracking just updated.

I'm looking to schedule a time window or pick up at the store/distribution center. I've gone into Change Delivery and it won't let me do anything. Can someone help me please? I do have UPS My Choice, but the free version. Do I need to call UPS and have them set it up?
 
smokechaser said:
What steps did you go through to do this?
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I signed up for the UPS My Choice thing years ago (it's free) and after logging into my account and going to the tracking page it gives you options to change your delivery date or hold for pick up. I see some people were not able to get that to work yesterday so I'm not sure at what point it will work once it's been scanned.
 
Is it safe to use the UPS website to change the delivery address or schedule a pickup.... or will it royally screw up my order? That's the last thing I need after I finally got a 9/25 release date.
 
Anyone know of a way to find which UPS locations are hubs? I'm thinking about picking mine up in the morning, but I am not sure if there is a way to find that online. I'm going to call as soon as my tracking info shows up on the UPS website. (I'm sure it may have been posted, but 42 pages is a lot of comments to go through) :)
 
eric3312 said:
Is it safe to use the UPS website to change the delivery address or schedule a pickup.... or will it royally screw up my order? That's the last thing I need after I finally got a 9/25 release date.
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I've scheduled it to be picked up at a UPS facility for every iPhone launch (and every other valuable item I was expecting) and the only issue I've run into was it not being available right at 10am. I'd have to wait 10-15 minutes for the guy to bring the truck over and hunt for my package in it. I've never tried changing the delivery address so I can't tell you if that's risky or not.
 
laurarh said:
Im in the exact same boat (6s+ 64gb). I'm hoping for 9/30 since some of the 09/30 people got moved to 09/25. Just make sure you come back when you get it. I don't want to be all lonely tracking my progress after the 25th :(
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I've been checking all day everyday hoping it changes, I will be perfectly fine with 9/30
 
Here's what happens when you can select something (this is for my Amazon delivery tomorrow):

11w9idf.png
 
For those of you with UPS if you get the app on your phone you might be able to get a little more info out of it.

My case if i track using there master site it just shows that the label has been printed but thats all. If i go to the ups store tracking page i can see that my package is in the us. If i put my tracking number into the app I can see that the package is being shipped from COATESVILLE, PA US.

So now I have a better idea of what is going on.
 
I recieved my email this morning with tracking number and expected delivery 9/25!
ORDER DATE
09/16/2015
Order Information
  • STATUS
    Order is Shipped
  • SHIPPING DATE
    09/21/2015
  • TRACKING INFORMATION
    XXXXXXXXXX
  • COURIER
    UPSSHP002
 
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Reactions: ohyeahcraig
quick update.

The package that has both phones that are being delivered is addressed to my wife. I have no idea why, but apparently Verizon put her name on the package rather than mine even though the confirmation email says my name.

I called UPS and asked them about holding the package at the Customer Care center near me. They told me that I CANNOT pick up the package. Even if I have an ID with the same last name and a utility bill (since the license has an old address) they will not released it. The options posted earlier on the thread are only for UPS Access Points (i.e. UPS Stores) and do not related to the UPS Customer Care center which they say operates under different guidelines and policies. SO if the packages is not addressed to you, and your licenses (or gov't ID) is out of date for whatever reason, you get to be like me and take the day off to wait for the UPS driver to show up.

Also another point is that IF you do pay to have a 2 hour window, UPS says that is only an estimated window and if they miss it you do not get a refund of you $8.

EDIT: Talked to another person and they stated that they "may" release the package but it is at the discretion of the person working.
 
Last edited:
16Paws said:
quick update.

The package that has both phones that are being delivered is addressed to my wife. I have no idea why, but apparently Verizon put her name on the package rather than mine even though the confirmation email says my name.

I called UPS and asked them about holding the package at the Customer Care center near me. They told me that I CANNOT pick up the package. Even if I have an ID with the same last name and a utility bill (since the license has an old address) they will not released it. The options posted earlier on the thread are only for UPS Access Points (i.e. UPS Stores) and do not related to the UPS Customer Care center which they say operates under different guidelines and policies. SO if the packages is not addressed to you, and your licenses (or gov't ID) is out of date for whatever reason, you get to be like me and take the day off to wait for the UPS driver to show up.

Also another point is that IF you do pay to have a 2 hour window, UPS says that is only an estimated window and if they miss it you do not get a refund of you $8.

EDIT: Talked to another person and they stated that they "may" release the package but it is at the discretion of the person working.
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Here's my situation:

The package is addressed to my father (the acct is under his name). However, I have the same last name and address as he does, so my last name and address match the package. Would I be able to visit the Customer Care center and pick it up, or am I stuck with the store?
 
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