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Verizon.com: Preorder thread

So after pre-ordering two 16gb 6s's Friday, I asked my friend's husband (vw rep) if he could order 64gb instead. It doesn't affect my husband's 9/25 delivery date with the space grey but my rose gold is now delayed 5 days to the 30th. I'm sure it'll be worth it thought to have the extra memory.
 
I ordered my rose gold 6S+ 128 GB around 3:15am EST, got my confirmation email at 3:30am EST. Confirmation email states 9/25/15, following the order status link, it says the same 9/25/15.

Fingers crossed I get mine in September. Looking forward to finally switch over from my 4S 🙂
 
Is anyone trading in their old iphone to take advantage of the higher trade in value promotion they are currently running?

I have had very little experience with Verizon. Not sure if it's best to do it online or instore. Any advice?
 
SCREAMmydarling said:
Is anyone trading in their old iphone to take advantage of the higher trade in value promotion they are currently running?

I have had very little experience with Verizon. Not sure if it's best to do it online or instore. Any advice?
Click to expand...

I took advantage of it when I switched to Verizon 3 years ago. I mailed my Att 4s in and they sent me a GC. Not a bad deal since the GC can be used on anything including paying your bill.
 
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gixxerfool said:
I took advantage of it when I switched to Verizon 3 years ago. I mailed my Att 4s in and they sent me a GC. Not a bad deal since the GC can be used on anything including paying your bill.
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I did it last year when upgrading. It works out great, the only downside is that it takes a little time for it to get to you (typically 1 - 3 billing cycles)
 
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SCREAMmydarling said:
I ordered my rose gold 6S+ 128 GB around 3:15am EST, got my confirmation email at 3:30am EST. Confirmation email states 9/25/15, following the order status link, it says the same 9/25/15.

Fingers crossed I get mine in September. Looking forward to finally switch over from my 4S 🙂
Click to expand...

That will be a *CRAZY* upgrade for you, enjoy!
 
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SCREAMmydarling said:
I ordered my rose gold 6S+ 128 GB around 3:15am EST, got my confirmation email at 3:30am EST. Confirmation email states 9/25/15, following the order status link, it says the same 9/25/15.

Fingers crossed I get mine in September. Looking forward to finally switch over from my 4S 🙂
Click to expand...

I feel you! I'm coming from a 4! My husband is also getting a 6s for his first smartphone.
 
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mchoffa said:
I was up at 3 am, placed my order. Went to bed. Got up at 7am and looked at my confirmation email. NOOO! I ordered the wrong one for my wife, a 6S+ instead of a 6S. Called them and told them that my phone was right, but hers was wrong, and that I would need to change it. Puts me on hold, comes back and says "Ok, I cancelled your order so you can place a new order now"... for both of them... No way to reinstate that order!

So he puts the correct phones through. I make sure it's on contract price. He verifies. Hang up. Finally get confirmation email and he had put it through as monthly payment plan. Call back again. All they can do is cancel the order and start over, again. This time it's the right phones, but I get the confirmation email and she didn't put the phones on the right phone lines. I'll just fix that when they come I guess.

So instead of 9/25 like the initial 3am email said, mine says deliver by 9/30. Absolutely terrible customer service reps. If only I'd been more awake when I placed the initial order 😕
Click to expand...

I called about 30 minutes in and was placed on hold for over an hour. I didn't hang up because I didn't want to lose my place in line. I finally hung up and tried again. Took 5 minutes to get with someone... They said I'll get it on the 30th... Yeah crappy service. I had to be up 3 hours later for wish as the whole process took almost 3 hours with all the time it took to actually place the order....
I may change carriers next year or in two years.
 
I'd say overall this went much better than last year. I didn't even notice any backend issues and was able to order my 128GB black 6S+ on Edge by 12:01, delivering 9/25. Also, it was a wise decision by Apple to launch two weeks after the preorder so they can build up additional stock.

My only issues:
1) Verizon's new website looks like something out of a Web Design for Dummies book from 1999, filled with plenty of dead links, broken links, login loops, and redundant steps to order a phone.
2) The Verizon app is about the most useless thing I keep on my phone. In 2015 there is no excuse for an app throwing you to a (broken) mobile site to order a phone. With AT&T, preordering through their app takes about five steps. I've told this to "senior" customer service reps who have said they passed it on, though I don't expect change.
 
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trevoclark said:
I'd say overall this went much better than last year. I didn't even notice any backend issues and was able to order my 128GB black 6S+ on Edge by 12:01, delivering 9/25. Also, it was a wise decision by Apple to launch two weeks after the preorder so they can build up additional stock.

My only issues:
1) Verizon's new website looks like something out of a Web Design for Dummies book from 1999, filled with plenty of dead links, broken links, login loops, and redundant steps to order a phone.
2) The Verizon app is about the most useless thing I keep on my phone. In 2015 there is no excuse for an app throwing you to a (broken) mobile site to order a phone. With AT&T, preordering through their app takes about five steps. I've told this to "senior" customer service reps who have said they passed it on, though I don't expect change.
Click to expand...

I have to agree. Trying to find a chat link was exhaustive. The one nice touch about the mobile app is the data widget. At least I can see where I'm at for data for the month from anywhere.
 
gixxerfool said:
I have to agree. Trying to find a chat link was exhaustive. The one nice touch about the mobile app is the data widget. At least I can see where I'm at for data for the month from anywhere.
Click to expand...
The widget is nice for sure; I forgot that was even part of the app haha. Being on their Edge plan, I just envision an app for upgrading that's as easy as selecting the device I want to upgrade to then hitting ORDER. Because other than selecting a device, I had to fill in or change nothing in what was already filled in due to having an account. I just sent that off to Verizon's regional manager for my area. With no app and their mobile site being terrible, I brought a laptop to a bar just to place the order. I felt ridiculous, but I got it ordered.
 
trevoclark said:
The widget is nice for sure; I forgot that was even part of the app haha. Being on their Edge plan, I just envision an app for upgrading that's as easy as selecting the device I want to upgrade to then hitting ORDER. Because other than selecting a device, I had to fill in or change nothing in what was already filled in due to having an account. I just sent that off to Verizon's regional manager for my area. With no app and their mobile site being terrible, I brought a laptop to a bar just to place the order. I felt ridiculous, but I got it ordered.
Click to expand...

When I was with ATT they had an app just for ordering. Launched for the 4S If I recall correctly. It was worse than than using the mobile site. This seems to have been one of the better pre orders to date. I just wish Verizon's systems would allow for order modifications without canceling and re ordering.
 
gixxerfool said:
When I was with ATT they had an app just for ordering. Launched for the 4S If I recall correctly. It was worse than than using the mobile site. This seems to have been one of the better pre orders to date. I just wish Verizon's systems would allow for order modifications without canceling and re ordering.
Click to expand...
Friend next to me at 12:01 had already finished his order thru the AT&T app at 11:56, so it has gotten better since, which is nice for them.

As for order mods, you're absolutely right. There's just seems to be no monetary incentive for them (all carriers) to really invest in a truly great experience from the top down. Email your regions leadership with constructive advice. Never know if you'll help someone realize something good. You can find a list here. Then just click on the person's profile, and a contact link is at the bottom of their bio.
 
trevoclark said:
Friend next to me at 12:01 had already finished his order thru the AT&T app at 11:56, so it has gotten better since, which is nice for them.

As for order mods, you're absolutely right. There's just seems to be no monetary incentive for them (all carriers) to really invest in a truly great experience from the top down. Email your regions leadership with constructive advice. Never know if you'll help someone realize something good. You can find a list here. Then just click on the person's profile, and a contact link is at the bottom of their bio.
Click to expand...
Oh man. This is a great list to have. I've used it before and it worked. I will definitely be sending and Email there way. Thanks for the link.
 
gixxerfool said:
Just finished a chat with a rep. He said he tried to modify the order but the system wont let him do anything with it. I wonder if your orders got canceled and ordered again and managed to slip in to the same time frame.
Click to expand...
What the rep does is send a ticket to the shipping department and the shipping department changes the address
 
Question about credit/debit cards. I'm expecting shipment on 9/25. Preordered through Verizon. I recently received notice from my bank that they are sending all their customers chip debit cards to replace current cards. Does anyone know if my order will remain intact if I call Verizon with my new card info? I haven't received the card yet though and I don't know when I'll get it. I'm hoping my new card will arrive after Verizon charges my current card so I won't even have to worry about it. I have asked Verizon about this and they say that I can without messing with the order itself. I was just curious if anyone has had experience with this.

Thanks!
 
sorry I can't answer that as I edged up for free. I would think since they are replacing them and they are not in a lost/stolen status you should be ok
 
azfalcons said:
sorry I can't answer that as I edged up for free. I would think since they are replacing them and they are not in a lost/stolen status you should be ok
Click to expand...
The card number will remain the same but I believe the exp and CVV number will be different. I have to call to activate the new card anyway. So i bet I'll have some leeway. We are talking less than a weeks time.
 
ksujoel said:
Question about credit/debit cards. I'm expecting shipment on 9/25. Preordered through Verizon. I recently received notice from my bank that they are sending all their customers chip debit cards to replace current cards. Does anyone know if my order will remain intact if I call Verizon with my new card info? I haven't received the card yet though and I don't know when I'll get it. I'm hoping my new card will arrive after Verizon charges my current card so I won't even have to worry about it. I have asked Verizon about this and they say that I can without messing with the order itself. I was just curious if anyone has had experience with this.

Thanks!
Click to expand...

ksujoel said:
The card number will remain the same but I believe the exp and CVV number will be different. I have to call to activate the new card anyway. So i bet I'll have some leeway. We are talking less than a weeks time.
Click to expand...

Just don't activate the new card until the phone ships. Even if you did, I doubt you'd have an issue since it's not like you reported the card lost/stolen (as the previous poster mentioned). People get new credit cards in the mail all the time when their previous ones expire. It's the account number that matters. They've already pre-authorized the charge. Call your bank if you're really worried about it, but if you don't activate the new card yet, there is absolutely nothing to worry about.
 
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