Verizon.com: Preorder thread

[16Paws]

Just don't activate the new card until the phone ships. Even if you did, I doubt you'd have an issue since it's not like you reported the card lost/stolen (as the previous poster mentioned). People get new credit cards in the mail all the time when their previous ones expire. It's the account number that matters. They've already pre-authorized the charge. Call your bank if you're really worried about it, but if you don't activate the new card yet, there is absolutely nothing to worry about.

Exactly what he says. The key here is that when you get the new card I wouldn't activate it (unless your old card is expiring) until after you get your phone. Even if you activate it shouldn't be an issue, but since the new card will have a new expiration date I wouldn't take the risk.

Apple is great about issues with payments they give you 24/48 hours to resolve it before your item is put back into the queue, but I am not sure how Verizon works. I doubt you have to worry about anything in this situation.

 

[ksujoel]

Exactly what he says. The key here is that when you get the new card I wouldn't activate it (unless your old card is expiring) until after you get your phone. Even if you activate it shouldn't be an issue, but since the new card will have a new expiration date I wouldn't take the risk.

Apple is great about issues with payments they give you 24/48 hours to resolve it before your item is put back into the queue, but I am not sure how Verizon works. I doubt you have to worry about anything in this situation.

Thanks for the responses y'all!! I never saw a pre-authorized charge on my account. I guess they don't always show though.

 

[16Paws]

Thanks for the responses y'all!! I never saw a pre-authorized charge on my account. I guess they don't always show though.

That and by law they have to fall off, so you may not have noticed it in time.

 

[asu1996]

Only place I've been able to check is the website. I couldn't find anything on the Verizon App

I am always baffled by how a company the size of Verizon can have such mixed messages when it comes to certain things. Each time I call a Verizon rep about almost anything I get different answers. I called a couple days ago and asked them when the phone will be delivered. My email confirmation page says delivered by Sept 25th. But when I click on the check order status link it says shipped by Sept 25th. So I called the girl today and said which one is it. She said let me dig a little bit further on this. After being on hold for about 5 minutes she came back and said she was told the phone will be delivered on the 28th or 29th because they are not even available in the stores until the 25th. So then I called a different rep 10 minutes later and they told me it should be delivered on the 25th. How do they train these employees and why isn't it one consistent message for something that is pretty damn important. Like I said just baffles me.

 

[boxermansr]

I am always baffled by how a company the size of Verizon can have such mixed messages when it comes to certain things. Each time I call a Verizon rep about almost anything I get different answers. I called a couple days ago and asked them when the phone will be delivered. My email confirmation page says delivered by Sept 25th. But when I click on the check order status link it says shipped by Sept 25th. So I called the girl today and said which one is it. She said let me dig a little bit further on this. After being on hold for about 5 minutes she came back and said she was told the phone will be delivered on the 28th or 29th because they are not even available in the stores until the 25th. So then I called a different rep 10 minutes later and they told me it should be delivered on the 25th. How do they train these employees and why isn't it one consistent message for something that is pretty damn important. Like I said just baffles me.

Problem is, a lot of the front line (customer service) people have no idea. I used to work for Verizon (landline) and often times changes, and/or information about anything (and I mean anything) were given to you literally minutes before your shift, sometimes halfway through your shift (when people had already been asking about whatever it was, and you had no idea), or given in such a half rear ended fashion that you never really knew, so it's not the customer service reps fault they don't have the information, its the fact that it's not available, or provided to them, to provide to us.

In all my experiences with VZW the ship by date is the date that you'll have it in hand (done several pre-orders, and all have been delivered on the day that says "deliver by"). They need to (but won't) change the wording of that statement to make it a bit more user friendly.

 

[Nyy8]

The card number will remain the same but I believe the exp and CVV number will be different. I have to call to activate the new card anyway. So i bet I'll have some leeway. We are talking less than a weeks time.

My bank gives me I think 14 or 30 days to activate a new card. I would just not activate the new card till you see the charge on the old card.

 

[ksujoel]

Problem is, a lot of the front line (customer service) people have no idea. I used to work for Verizon (landline) and often times changes, and/or information about anything (and I mean anything) were given to you literally minutes before your shift, sometimes halfway through your shift (when people had already been asking about whatever it was, and you had no idea), or given in such a half rear ended fashion that you never really knew, so it's not the customer service reps fault they don't have the information, its the fact that it's not available, or provided to them, to provide to us.

In all my experiences with VZW the ship by date is the date that you'll have it in hand (done several pre-orders, and all have been delivered on the day that says "deliver by"). They need to (but won't) change the wording of that statement to make it a bit more user friendly.

I agree that the wording could be more user friendly but in the end I think "Ship by" and "deliver by" mean the same thing. If it says the 25th, you should get it on the 25th.

 

[ksujoel]

My bank gives me I think 14 or 30 days to activate a new card. I would just not activate the new card till you see the charge on the old card.

I'm not planning on activating it until I see the charge on the old card. The email said that the old card would be deactivated within 30 days of receiving the new card. I'm guessing they are going off the assumption that I would activate the card right away. I'm sure it's just a matter of hours/days now before I see that charge.

 

[laurarh]

I agree that the wording could be more user friendly but in the end I think "Ship by" and "deliver by" mean the same thing. If it says the 25th, you should get it on the 25th.

I don't think that means the same thing at all. "Ship by" should be when it leaves the facility and "deliver by" should mean when it is actually at the destination. So there's multiple days between those statements.

 

[laurarh]

Problem is, a lot of the front line (customer service) people have no idea. I used to work for Verizon (landline) and often times changes, and/or information about anything (and I mean anything) were given to you literally minutes before your shift, sometimes halfway through your shift (when people had already been asking about whatever it was, and you had no idea), or given in such a half rear ended fashion that you never really knew, so it's not the customer service reps fault they don't have the information, its the fact that it's not available, or provided to them, to provide to us.

In all my experiences with VZW the ship by date is the date that you'll have it in hand (done several pre-orders, and all have been delivered on the day that says "deliver by"). They need to (but won't) change the wording of that statement to make it a bit more user friendly.

A lot of it is stuff that shouldn't change. I had an awful time with ordering partially because the chat person was claiming I could bill it to my account. Then of course she figured out I couldn't and I had to call the billing department. In the end, it likely meant getting the phone October 2 instead of September 25. That's a pretty basic piece of knowledge that all the employees should. I also had two employees not aware that you can change the upgrade date online.

I know Verizon big but it's beyond ridiculous how bad the knowledge is.

 

[asu1996]

Problem is, a lot of the front line (customer service) people have no idea. I used to work for Verizon (landline) and often times changes, and/or information about anything (and I mean anything) were given to you literally minutes before your shift, sometimes halfway through your shift (when people had already been asking about whatever it was, and you had no idea), or given in such a half rear ended fashion that you never really knew, so it's not the customer service reps fault they don't have the information, its the fact that it's not available, or provided to them, to provide to us.

In all my experiences with VZW the ship by date is the date that you'll have it in hand (done several pre-orders, and all have been delivered on the day that says "deliver by"). They need to (but won't) change the wording of that statement to make it a bit more user friendly.

Thank you for your input. Greatly appreciated. I in no way was blaming the reps themselves. I do believe they need to change the wording as some other posters have stated above. Ship by and delivered by are two entirely different things. Part of what I meant by the "consistent messaging" is what you read on emails, order confirmations, etc. I should have clarified that.

 

[boxermansr]

A lot of it is stuff that shouldn't change. I had an awful time with ordering partially because the chat person was claiming I could bill it to my account. Then of course she figured out I couldn't and I had to call the billing department. In the end, it likely meant getting the phone October 2 instead of September 25. That's a pretty basic piece of knowledge that all the employees should. I also had two employees not aware that you can change the upgrade date online.

I know Verizon big but it's beyond ridiculous how bad the knowledge is.

I had issues ordering from Verizon too, it kept wanting to take my unlimited data and bump it to 2GB. I chatted with two reps, the first told me to just sign up as a new customer, setup a new account/plan, and select full retail, then when the phone came, to cancel the new plan. This posed an issue as it would have required a credit check (since I'd be getting new service, new service I don't need since I already have service). The second rep told me that I had to call telesales to order it and they could retain my unlimited data -- I just ended up ordering with the Apple Store app with no issue. Seems now however that Verizon has fixed their site to allow keeping of unlimited, if paying retail, so I guess that's a move forward (sort of).

 

[ksujoel]

I don't think that means the same thing at all. "Ship by" should be when it leaves the facility and "deliver by" should mean when it is actually at the destination. So there's multiple days between those statements.

I should have clarified myself, I meant I interpreted as the individual would get the phone by the 25th but I agree with you that "ship" and "deliver" are different meanings

 

[gixxerfool]

What the rep does is send a ticket to the shipping department and the shipping department changes the address

I wanted to say thank you for your help.

For anyone interested I had a phone call with one of the customer service execs at Verizon. Seems if you send enough emails to several execs it garners some attention. Anyway, here is what I found out. Kwik36 is dead on. A CSR cannot modify anything in the system due to the preorder status without canceling and re-ordering the device. What they can do, which was only ever offered to me today by the exec, is generate a request that will get sent to Fed Ex directly changing the shipping address. According to him, this is instant and won't delay the delivery. He noted my account for me in order to make it easier if I decide to go this route. He said any CSR can do this for you. It can be done at any time as well, the sooner the better.

I went one step further, as I don't really deal with Fed Ex or UPS much, and called Fed Ex to see how the deliver by times work, In case it will come after leave work possibly. Once I get the tracking number I can see the guaranteed deliver by time and then make the call as to whether or not generate the shipping address request. Hope this helps.

 

[viperja]

Quick question for you guys. Does you order show up when you login into My Verizon?

I added a line when I pre-ordered and it doesn't show up on My Verizon however since I have the confirmation email I can still check the order status.

 

[gixxerfool]

Thank you for your input. Greatly appreciated. I in no way was blaming the reps themselves. I do believe they need to change the wording as some other posters have stated above. Ship by and delivered by are two entirely different things. Part of what I meant by the "consistent messaging" is what you read on emails, order confirmations, etc. I should have clarified that.

This was my whole complaint, hence the email I mentioned above. I said to the guy, "Why is there so much inconsistency in answers?" He apologized and said it seems to be an ingoing issue they are trying to resolve. A pretty canned answer but I expected that as well.

 

[gixxerfool]

Quick question for you guys. Does you order show up when you login into My Verizon?

I added a line when I pre-ordered and it doesn't show up on My Verizon however since I have the confirmation email I can still check the order status.

When you log in, look in the upper right corner for the bell symbol. There should be a notification for it. Thats how i found it.

 

[ayeying]

Ordered my 6s 128GB SG last night. Expected arrival 9/25 (launch day)

 

[billinaz]

I don't think that means the same thing at all. "Ship by" should be when it leaves the facility and "deliver by" should mean when it is actually at the destination. So there's multiple days between those statements.

However in Verizon speak, ship by and deliver by are the same thing.

I have one order confirmation that says deliver by the 25th, and if you look at another order status page it says ship by the 25th. As in years past if it says ships by the 25th, it will be delivered on the 25th.

 

[dwhygienist]

when i did my pre-order with Verizon, i purchased the apple care- no big deal till I found out it was standard apple care not the apple care plus for 129.00 on the newer models. i called Verizon to see if this will be honored- they said call apple. applecare said to have verizon take the apple care off or purchase the plus. verizon says that is apple's product , they have to fix it. back and forth for almost 3 hours. finally, at my wits end, I spoke to a verizon rep that called apple herself to try and resolve this. I hate some phone support people that have that nasal speech to hide an accent or that is the way they are taught to seek, maybe? This person said that they can only resolve the problem when i have my physical phone. i could not even get an straight answer as to what they would do. just have me pay the difference or the plus apple care? Verizon offered to cancel the order and resubmit but that would put me at the back of the line- My expected delivery is 10/7 now. i have to wait for the phone to arrive, go and get it activated, then take it for set up( i am not doing this myself)- there is a verizon kiosk 50 feet form the apple store and they can do activation. i prefer apple for the set up. personal preference. I'm glad i noticed the price difference on the apple care when my friend was doing his pre-order. I would not have questioned this and later if i needed to use the apple care, I would only then find out that i bought a 97.00 brick.

 

[jg19086]

Has anyone seen their status change from "Your order is currently being processed. Please check back later." yet?

 

[gixxerfool]

Mine says that. Not sure if it always did.

 

[Crazyj414]

I'd feel better if it did. Or if I was charged. I know it's a bit early though.

 

[16Paws]

I posted this on another thread too:

When these do ship does anyone know how to get the packages to be held at a FedEx sort facility? (Verizon usually ships FedEx) With UPS you can just request that and like that you can grab your phone first thing in the morning and not have to stick around during the day. With FedEx they always seem to want to ship it to a store which helps with not having to stay at home, but sometimes delays when you can pick it up by a day. Thanks!

 

[MasterRattler]

I know where I am they will hold at Fed EX sort facility or the FedEx Store. But what I was wondering is if they must attempt deliver first? I know sometimes they won't let you change deliver location until at least one attempt is made. But I do know in that case I'm usually able to pick up from Sort Facility that night.